Berlin Schonefeld Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
2/10
No Skytrax Rating
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1/10

"Airport is horrendous"

(United Kingdom)

Not Verified | Airport is horrendous. No seating, no disabled access, over priced food and drink, and awful toilets. Berlin is beautiful but it's disappointing to enter through this airport, and that's putting it lightly. Still sat in the gate lounge waiting to board along with 200 other people in a room designed for 100 max. Never again.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the airport is far too small"

(Sweden)

Not Verified | First of all the airport is far too small for the number of people visiting it. Therefore, sitting places are not enough and many have to sit on the floor, something that happens beyond rush hour also. Toilets are not adequately clean-naturally there are many visitors but still that doesn't justify the condition found. Last but not least, prices are outrageous both in food and drinks, even water (3.5€ for 0.5L!). This image is definitely not worthy of a capital airport and doesn't honour Berlin in the eyes of those who have it as the first impression when landing or those having it as last when departing.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"One of the worst airports"

(Germany)

Not Verified | One of the worst airports. You have to be extremely careful to not miss your flight because it is a 'silent airport'. You have to watch the screens constantly to not miss any changes and the screens in front of the gates are turned off so you can't follow the changes made without entering the corridor you came from, because of the 10 passengers from my flight (including myself) didn't catch the flight since they weren't informed about the changing gates. Poor support, ugly interior, no comfort, no recommendation until things improve meaningfully.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Worst airport ever"

(Australia)

Trip Verified | Worst airport ever. We are travelling to London and the security check at the gates open about 20-30 minutes before the gate closes. The line was about an hour and a half long and delayed our flight. The 2 officers doing the security checks took about 1-2 mins for each passenger. Checking the photo and the passenger at least 5 times, checking every page of the passport and its stamps repeatedly and talking/flirting with passengers after the process was completed. Nightmare.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"without any pretence of sophistication"

(Ireland)

Not Verified | Schonefeld Airprt appears to have been added piecemeal to the landscape and built without any pretence of sophistication. That’s because, like the rest of Berlin, it was demolished by the USAF, the RAF, and finally occupied by the Russians in 1945. The reconstruction was stark and basic-characterized by its ad hoc facilites. And the Soviet era legacy lives on, and it shows in its confusing layout and lack imagination. There are ongoing attempts to bring Schonefeld into the 21st Century, and until it is revamped, passengers will have to cope with the crowds and confusing design and long lineups at security and lack of eateries etc. Be understanding when flying in and out of Schonefeld Airport.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"avoid this like the plague"

(Switzerland)

Not Verified | Crowded. No seats. Saddest selection of places to eat. No waiting area whatsoever. Awful bathrooms. I could go on forever. The airport is completely made of containers for Pete's sake. Just avoid this like the plague.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst airport ever!"

(United Kingdom)

Not Verified | The worst airport ever! From the toilets which are dirty to the small waiting area to where you are not allowed to enter till 2 hours prior your flight, but if you think it cannot be any worse, try out the departure lounge before you go through security. Super arrogant custom officers who think if they start shouting that makes them right.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a lack of seating"

(United Kingdom)

Not Verified | Airport struggles with a lack of seating. The layout of shops leading to corridors to gates is also very confusing. Worst airport I have ever been to.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not a capital airport"

(Italy)

Not Verified | Not practical for disabled people. Dirty and chaotic as food area in the middle of passages. Not enough seats. Poor ambience and narrow passages to gates. Messy shopping area and certainly not a capital airport.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Worst airport experience ever"

(Greece)

Not Verified | No water available after the security control. Either you pay 3.5 euros for 0.5l water or refill from the toilets. Everyone I asked about where I can refill my bottle directed me to the toilets saying that it's the same water. Indeed it might be the same water but toilets have germs etc. Worst airport experience ever.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no