✅ Verified Review
| I travelled from Berlin Schonefeld and what a disaster it was. Shocking for a country that is econimally stable, that is home to a wonderful historical city such as Berlin and that prides itself on efficiency. The distance from the train station to the airport is unreasonably and unpredictably long, like no airport I have ever encountered, and I have been to many. I checked in my bag to check-in A and B, was on time, then went to security to be told they did not have the capacity due to clear staff shortages and the number of passengers for me to go through and directed everyone to C security (another building). C security again was overwhelmed and had a huge backlog of passengers with nowhere to sit and one member of staff at the entrance of the lengthy queue shouting to all nationalies in German "go left". No staff in the never ending queue to ask information about how much time it requires to reach my gate of departure. Eventually, I got to the X-ray machine and then was kept waiting to go through, seeing my personals, including my iPad, on the other side that could easily have been taken by another passenger, as the woman responsible decided to leave her post and was not replaced (though the other staff managed to find time for a laugh and joke together, whilst keeping me waiting). At last I am through, tried to find my gate through a maze of bizarre ways and filth everywhere to reach Gate 60 which was like an office door and locked. A man suddenly appears to tell me the airplane (easyJet) is at the other side of the airport and no buses, so I missed my flight and had to pay another (Ryanair) delayed for over an hour. Nowhere to sit, people on the floor. A shambles and prehistoric. I owe some gratitude to a member of security staff who kindly assisted me in locating my luggage on the missed flight.