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Basel Mulhouse Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
4/10
No Skytrax Rating
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1/10

"airport is average"

(Austria)

I fly some 200.000 miles a year around the globe but Basel airport really stands out with regards to exceptional unfriendliness and work-aversed security staff. Sorry to be that bold but I fly from this airport every other week and it is such a constant theme that it is upsetting to other travelers. The rest of the airport is average, since it is small walking distances are conveniently short and most other things are ok. In waiting areas there are too few seats.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very good airport"

(United Kingdom)

Basel Airport is probably one of the most magical airports I have been to. One side of the airport is Swiss. Shops on this side of the airport will charge you in Swiss Francs. The other side is French, thus, will charge you in Euros. I think parts of the runway is German. The facilities are good. Airport staff are friendly. A very good airport.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"no long walks to gates"

(Germany)

I chose Basel Mulhouse Freiburg Airport many times because of it's convenient size: no long walks to gates, no long queues. Except the security staff, who often only speaks French. They don't seem to be interested in the security.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

Basel Mulhouse Airport customer review

(Germany)

The worst airport I have seen in years. We arrived from Barcelona and wanted to continue our trip to Munich. Given that we didn't leave the Schengen area we were not supposed to have another security check. We were very surprised when we followed the "Transfer" signs that suddenly there was a security check. We tried to communicate in English and in German with the staff there and it turned out they spoke only French. BSL is a French airport. If you expect Swiss excellence then avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Basel Mulhouse Airport customer review

(United Kingdom)

We found this airport dismal with inefficient security staff. Who were also surly and rude. Will not fly there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Basel Mulhouse Airport customer review

(Switzerland)

Its not such a big airport and not so busy. I fly every year from Basel to Venice in autumn with easyJet and its always good. The security check is very fast. The terminal is very clean and the seat options are big. The best in the terminal is the Lounge its one of the best lounge worldwide and the architecture is great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Basel Mulhouse Airport customer review

(United Kingdom)

Most disappointing airport in Europe I have used. Despite it being quite busy there were only two lines for security so this took us an age to get through. However the biggest disappointment was the lack of facilities after security (we were in gates 22-32). After passport control on the part of the airport we were in there were no shops and just one very expensive place selling a small selection of food. At the very minimum I would expect a couple of shops including somewhere to but a drink at a soft drink at a reasonable price (there were vending machines and that was it)!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Basel Mulhouse Airport customer review

(Switzerland)

Beware the surly Swissport employees who are not so nice and usually not so helpful. I travel to and from this airport frequently and have never had a nice encounter with a Swissport employee. Furthermore at times the security check for BSL can be incredibly long and slow. If there is a line be prepared to wait up to 30 minutes. For such a small airport it seems counter intuitive to have such long queues for security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Basel Mulhouse Airport customer review

(Switzerland)

Using Basel airport with British Airways. The airport is situated in France and run by French staff most of which are impolite or not bothered to say the least do not speak any foreign language (i.e. German or English - bearing in mind that they work on the Swiss side of the airport and should at least have some rudimentary understanding that they may have to converse in German at Basel or the lingua franca which is English and not French) and have a 'cannot do' attitude to customers. The security staff simply do not understand that BA's Club Europe is Business Class and try to refuse entry to fast track. This is even more surprising given that only Turkish Airlines Swiss Lufthansa Air France and BA operate from and to Basel as proper international airlines and surely it cannot be that hard to learn their business class products. This has been happening for the last three - four months now. The airport facilities are extremely poor. The duty free shopping offers prices anyone can get on the high street and the food & beverage facilities are not clean extremely expensive for what they offer and offer very limited choice. The public toilets are dirty beyond belief.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Basel Mulhouse Airport customer review

(Australia)

Basel is a compact airport where you don't get lost or have to walk for miles to the departure gate. Luggage is delivered quickly. Hire cars are available close to the terminal. The trip to Basel city can take as little as 15 minutes by taxi or a bit longer by public bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 21 Reviews