Basel Mulhouse Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 34 reviews
5/10
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4/10

"So much for SWISS efficiency"

(France)

Trip Verified | What has happened to Basel airport? It used to be one of the most convenient and simple airports to arrive at. Now, for several months there have been huge queues at passport control when two or three flights arrive simultaneously, which is fairly often. There are 6 booths available but never more than 3 are open. So much for SWISS efficiency.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"unacceptable and a disgrace"

(Croatia)

Trip Verified | One of the worst airport experiences ever. Part of the problem was easyJet with only one counter working for baggage drop off for quite a while (everyone takes a break at the same time apparently, according to the supervisor who was directing people). But after that fiasco we had a 30 minute wait for security (they finally opened a second pair of lanes after we had been in line for 20 minutes but they had eight tracks available so 75% were closed when we got in line and then 50% at the end) and then another 30 minute wait for passport control (only four booths though all were staffed) though it looks like they're renovating the area. Absolutely unacceptable and a disgrace, especially given the Swiss reputation for efficiency. Can't review any airport services (food, lounges, etc. Because we spent all of our 2.5 hours there in line.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"most inconvenient airport"

(Switzerland)

Trip Verified | Basel Mulhouse Airport is upon arrival probably one of the most inconvenient airport in Europe, specially as it is becoming a hub airport for easyjet and Wizz Air and lots of flights arriving in bundles. On the 13.6.2018 around 1:20 arrival, 45min plus waiting time at immigration is not acceptable at all, even France is Schengen all flights from Schengen have to go through Passport Control. 7-8 Flights arriving means 800 plus people queueing in narrow, unventilated long corridors. I avoid and fly via Zurich into Switzerland
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"30 minutes at passport control"

(Switzerland)

Not Verified | Waiting for 30 minutes at passport control. Families, elderly, everybody stands in a hot room. Only a few checkpoints are open. Big frustration. No special counter for schengen citizens.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is far from any Swiss standards"

(Switzerland)

Trip Verified | Small airport with easy access and short transit times. However, the staff working there are a reason to avoid this airport. In general, arrogant behaviour typical of the French staff working there (well known in the region). Very seldom somebody will speak something else than French. They do lot know that people traveling are basically their customers. Very clearly this airport is far from any Swiss standards.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Very efficient"

(Australia)

Verified Review | This airport is a little far if you are coming from Zurich. They said they are a small airport but it didn't look small to me. The check-in staff were courteous and efficient. While clearing the first round of security (scanning bags and travellers), the staff opened up more lanes when they queue got too long. Very efficient! Food and beverages are very pricey in the terminal. I did not speak their language and the counter staff made an ugly face. If you are buying drinks, cheaper to buy from vending machines located near the gates. Be warned that you will need to clear passport control nearer the gates. And if you are a non-holder of a European passport, be prepared for a longer time to clear this round of security. As with all passport clearance officers in most airports, they are rude people. Overall, pleasant experience at this airport.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"Everything is clean and well taken care of"

(Portugal)

Verified Review | Small but modern airport. Everything is clean and well taken care of and it is easy to get around. Staff are friendly and you never have to wait a long time to do the check in or go through security. Enough shops to satisfy your needs but I could use a bit more of restaurants and coffees. Waiting rooms are spacious and with enough seating and also with plenty of electric sockets to charge your devices. Wifi is decent.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a good impression"

(United Kingdom)

I tried Basel Airport recently as an alternative to Geneva which can be very crowded during the ski and motor show season. On arrival, I was through immigration and bag collection within 30 minutes. On departure, check in and security took about 10 minutes. Overall, a good impression. The only downside, is that it is necessary to get a bus to Basel train station, but this is very frequent and free if you stay in Basel the night before or have an appropriate train ticket.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
6/10

"not expanded to accommodate additional passengers"

(France)

Verified Review | I use Basel Mulhouse airport at least once per month, on average every other week. I appreciate that it is "compact" meaning it takes very little time to go to a gate. The "compactness" means also that there is not enough seating. This is becoming a major issue. Compactness means also that there are only 3 cafes in the departure area, with few seats. The business lounge is great, food is ok, never crowded. The pick-up and drop-off french side, are again being re-organised. It is a mess, where taxi and private vehicles fight for the same areas. Parking has just been extended with a new multi-storey. There are companies offering remote parking too. There are 3 security check zones, what most people do not know, is that they are interconnected therefore you can use any of the zones, irrelevant which airline you are flying with, or which gates you will go to. This is not sign posted, and there is no queue management. Frequents users visually check the queues before going to security. The passport control flying out is too small for the number of passengers. It was recently improved for passengers coming in. Finding a place where to plug in chargers is difficult. It is a small airport, therefore only 3 shops. WIFI is free for a short period. The web portal to connect does not work very well with Gmail or Facebook login. The airport has 2 entrances, and two exist as it sit on the border between France and Switzerland. It is not made clear to passengers that since both countries are in the Schengen zone, they can freely walk from one side to the other. This airport has grown very fast in the last few years, but the building have not expanded to accommodate the additional passengers. Something needs to happen soon. **NEEDS TICKET
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"extremely difficult to find anywhere to recharge a phone"

(United Kingdom)

Can't agree with some of the comments about the attitude of staff at this airport - they were just fine. However, be aware it is extremely difficult to find anywhere to recharge a phone or tablet, (there were many quite desperate flat battery people around when the airport closed - 7th December - due to a light plane crash). I resorted to sitting on the floor outside the gents to find a socket; although I subsequently found that if you lift the grills in the floor on the restaurant floor, there are several, presumably used by the cleaners. The airport wi-fi service is great, just hope there aren't too many people trying to use it.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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