Auckland Airport

Inbound 25 minutes from plane to welcoming area - a lot of this is the E-gate system and the authorities have also done a lot of other things to make things work well. Departing the E-gate system is now used on departures and has speeded things up a lot too. Security also very prompt.

Much improved over last time. Good shopping and food areas. Friendly customs and immigration. Well signposted. 'E' lanes a breeze.

Auckland airport is a disgrace. Baggage delivery is by far the slowest I've ever encountered anywhere in the world (waited at the conveyor belt for 75 mins before any of the baggage from my flight was delivered). The international terminal is dull and depressing and the domestic terminal is just downright grotty with very poor layout and woefully inadequate signage.

Auckland Airports constant aim of never letting any structure remain for long is unsettling. They have changed the arrivals greeting area yet again and it is a mess The upstairs bar near the viewing deck is gone. In its place is a gloomy corridor where childrens artwork was once displayed. The airport management try too hard and should leave things as they were. They also moved Jean Battens plane from the departure lounge which was pointless.

This is a pleasant small airport with remarkably helpful staff and vendors. Customs was thorough but friendly and efficient. The line moved swiftly and there were many signs to let travellers know what to expect. The rental car lots were a short walk across the street from the terminal and signage was bright and clear. When asked for directions most workers would either walk with us to the locations in question or find a map for us.

Pleasant enough airport. I hear they are about to open a KFC - bad move! Domestic bathrooms need a big revamp very small and you end up sharing with all of the taxi drivers so always seems to be a queue when I go through in the mornings.

I was an international in-transit passenger and the experience was not a great one. Arriving on an international connection flight from Christchurch (NZ302) the whole plane of connecting passengers firstly had to be processed by one of two security lines. Then we had to hot foot it to the connecting gate (10). This is the gate used by ANZ US flights and is some distance away from the arrival gate. There were not enough seats at that gate to accommodate more than 25% of the flight no one could hear the boarding announcements there were only four toilets and it was generally not an good experience. Consequently the flight left late. The main shopping area in the international terminal is very smart and well lit downstairs is not and is shabby. If you had a choice you would go elsewhere.

Another makeover airside for Auckland all though the shops are the same it is a little bit swisher and more open. A noticable lack of seating anywhere for a busy little airport it is a struggle to find anywhere to park yourself and the bar is the worst - very expensive surpassing nightclub prices for a beer?

Delighted by the new airport departure lounge lovely gelato gorgeous sushi beautiful art to drool over and buy. Some of the best souvenir shop. Relaxing refreshing and clean toilets. I would have been happy to stay much longer and I don't usually say that about airports

International departure male toilets aged with tiles fixtures and vinyl showing a lot of wear and tear and gives the impression of being unclean. Out of keeping with other parts of the airport. Large screen TV located in foodcourt near McDonalds for International Departures set to a channel showing movie with frontal scenes of a topless woman. Totally unacceptable given the public area and young kids present. Seems like anyone can change the channels.