Amman Queen Alia Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 63 reviews
5/10
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8/10

"good shopping and facilities"

(Saudi Arabia)

Unverified | Amman is a good overall airport, good shopping and facilities, clean, good WiFi but few restaurants. There is an excellent service called Tikram, it's a paid service to help you in airport. Fast time to receive your luggage and many lounges and stores.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"a lot of incompetence"

(Papua New Guinea)

A lot of incompetence, otherwise a nice modern airport. The airport looks great as you taxi up at night. A long walk to immigration and then the “Visa purchase” queue - which includes using the Jordan Pass - had one-hour queues. Two people (one for the visa, one for the immigration clearance), both very slow. Then I was sent to a manager for a problem with the Jordan pass, then cleared and sent back. It took me nearly 2 hours overall and was a good introduction to the abysmally low service standards in Jordan. My hotel pickup driver had left by then but don’t bother with a pickup for anywhere nearby - the airport taxi service is well organised and has fixed rates to various places, e.g., JOD18 to the First Circle, although the bellboy will want some baksheesh. There is one ATM before the visa counters, then a duty free shop by the luggage carousels, then ATMs, forex, phone shops, car rental and cafes once you’re out. Departure was better. Well, first I had to spend ages dropping off the rental car and telling Avis about the dodgy brakes, the shredded spare tyre and the lack of a fire extinguisher, which is required by Jordanian law. Then the Qatar Airways check-in was pretty slow, despite having more than 10 counters open. But emigration and security was fast and friendly and there are plenty of the usual shops afterwards. But there are no signs for toilets - you have to start walking out to the gates before you see any.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"a bizarre experience"

(United Kingdom)

Our second visit but the first to the revised airport. It is spacious and modern, a good first impression upon landing. However we arrived on a late flight, entering passport control around midnight. There were two queues of people looking to get through and to buy a £40 visa on entry, and another which was for those that had a visa already. I strongly recommend getting your visa in advance. The immigration staff on the desks were slow and in no hurry to help open other desks to speed up the processing. There were elderly and young children standing for more than an hour while the staff chatted, walked about and observed the queues. My wife who understood that she needed a visa too was asked where she was from and then told she didn't need a visa after which she was led off to a different desk manned by four staff. I eventually got through, meanwhile my wife was still being questioned and it turned out that they were fascinated by her name! A bizarre experience, and one that makes you appreciate the staff at UK and many other airports that take pride in their job.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
8/10

"very good facilities"

(United Kingdom)

Amman is an excellent airport with very good facilities. Open plan seating makes it easy to enjoy your wait for your flight rather than heading to the gate early and then having no facilities to pass the time. Clean and tidy with people constantly mopping for the 3 hours I waited there. Very helpful staff and clear directions and signage make it simple to navigate around. Duty free shops are top class.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"numerous options for food"

(United States)

This airport is very modern and there are numerous options for food at a reasonable price. There are enough instructions in Arabic and English to find your way. One setback is that there aren't coolers and you have to purchase bottled water from shops. Additionally you cannot bring water bottles to your flights traveling to the US (and maybe Europe). However it remains one of my favorite airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"airport is spacious"

(United Arab Emirates)

The airport is spacious relative to the annual number of passengers it serves. Its architecture is simple with fair-faced concrete columns and aluminium curtain walls. Signage is clear and informative. Facilities are in good condition and clean. Some flights have long queuing times. Crown lounge is not the best lounge I have seen however it serves the purpose with food and beverages (alcoholic as well) served comfortable couches wifi connections TV rooms children play area etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

"terminal has plenty of room"

(United Kingdom)

Not bad - the new terminal has plenty of room for both arrivals and departures (was part of a tour group). Would rank as one of the better airports for its size which I have used.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"spacious well-lit airport"

(Qatar)

Spacious well-lit airport. Fast and efficient immigration staff. Nice selection of food options (both Arabic and Western). Lots of duty free shops. I'm surprised by the negative reviews since the staff at this airport (like Jordanians in general) are very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"spacious open and friendly"

(United Kingdom)

Not the busy hub that it was intended to be and perhaps as a result spacious open and friendly for their customers. We were in transit from Cairo to London. Even with less than a dozen people ahead of us for the security check my daughter was helpfully encouraged to take the shorter 'ladies only' line. The people on the McDonalds counter were so well trained that they seemed genuinely enthusiastic. That must be a first.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

"ignorant and rude"

(United Kingdom)

It's a nice airport however the staff on passport/visa check are the most miserable unfriendly and downright rude people we have ever met. Upon arrival at passport control we were moved to a different queue to have our photo taken no reason was given for this and we were told to wait there while other passengers with UK passports just went straight through after paying for the visa. Our passports were eventually snatched off us and thrown back with a look of utter disgust. Never experienced such a rude introduction to a country ever! Fortunately most other Jordanians were much friendlier. Upon leaving the staff on passport control were similarly ignorant and rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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