Abu Dhabi Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 256 reviews
3/10
4 star Skytrax Rating
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"no information on the boards"

(United Kingdom)

Never flying Etihad again. Chaotic no information on the boards long queues for security with unfriendly staff shouting misleading instructions. Also on arrival I had to step over passengers sitting on the flight bridge (presumably they were waiting for the plane I arrived on?). It was the same on the return trip at a different time of day (01.00) so not attributable to a busy period.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"lines were ridiculously long"

(Malaysia)

Had to go through security once more during transfer and the lines were ridiculously long. The airport is constantly crowded in the mornings and narrow hallways make it a lot worse. Toilet facilities could be a lot cleaner. Also I had to walk to the other end of the terminal to board my connecting flight because I disembarked via shuttle bus. Overall the airport feels somewhat inadequate to support the influx of travellers. If you are deeply concerned with time I would not suggest this airport as my flight was delayed by an hour because some passengers can't find their way to the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"had to queue for 90 mins"

(United Kingdom)

We had to queue for 90 mins to transfer flights make sure you have at least 3 hours between flights. It is the second time I have used this airport the first time I took it as a one off but both times have been a nightmare. I am glad my returns were not through Abu Dhabi. I think it will be Qatar in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"Avoid this airport at all costs"

(Kuwait)

Avoid this airport at all costs. We were transiting through it and still had to go through security checks. The queue was approx 200m long and it took us around 2 hours to get through. The airport is overcrowded the corridors not wide enough and direction signs very poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

"it is getting worse"

(Australia)

I have been trough Abu Dhabi a few times. It is getting worse. Unfriendly people very long walk ways most Etihad flights don't use an aerobridge bus transfer. Small departure lounges with two gates very bad communication which flight is boarding bad signage. Even the people in the premium lounge were unfriendly. If you can avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"It is like a Shopping mall"

(Canada)

It is like a Shopping mall. The free wifi was welcome but was slow. The walk from my arrival gate to my departure gate was unending. Tiring. You really feel like lying down for sometime. The lack of food options near the gates is funny. Expensive food and Duty Free are a put off. Wonder why you go through a security check again when you are just transiting. Staff are usually unfriendly maybe it's a culture thing. Make money out of tired and miserable people is possibly the goal here. The flight to Mumbai was from a gate which did not have an aerobridge. Bus service from the Gate to the airplane reminded me of 1990s. The bus ride was a good 10minutes. Not impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"poor signage"

(Malaysia)

Avoid this Airport. I was in transit at this Airport twice. Once heading to Paris from KLIA and then on the return flight back to KLIA. Both transits were a major disappointment. Long walk from one terminal to the other. Poor signage. Only arrows pointing the gate numbers. Rude airport staff. Got yelled upon in Terminal 1 by Airport staff who told us to move on and not to group together in one area. Low ceiling which give you that choking feeling. Very hard airport seats very uncomfortable. Dirty toilets. Expensive food with limited number of food outlets. Limited number of duty free shop which are expensive with rude shop keepers. Airport staffs are not helping or clueless about their work. My flight got delayed for almost an hour on the Tarmac even though doors are closed and all passengers onboard. Avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

"sheer disappointment again"

(Finland)

It was my second time transferring flights at this airport. Sheer disappointment again after 2 years. Huge rush long queues and it seemed that nobody is taking care of passengers. I don't know why they don't have multiple gates or terminals to handle such situation. Also there are no sittings arrangements for the elderly or pregnant women. Etihad staff at airport were also not efficient. I suggest to avoid this airport and use Doha or Dubai as transferring city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

"staff were rude"

(Qatar)

Came here for a conference on a Qatar airways flight. The staff were rude lots of confusion as to who goes where especially since I had a hotel visa which I needed to get as a hard copy. No proper instructions. Taxis are not laid out well as we have to exit the airport and travel downstairs in the heat outside to get one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

"one of the cleanest with helpful staff"

(Romania)

Transited in Abu Dhabi twice in August and September 2013. It's one of the cleanest with helpful staff. It is indeed chilly but other than that it's easy to get around and you really do have everything you need there even if you are "trapped" inside for more than 10 hours like I was. Oh and there's also free Wi-Fi and comfy chairs with blankets which can make your "stay" a whole lot easier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes