Virgin Atlantic

LHR-EDI-LHR. Second time using this Little Red offshoot of Virgin and extremely happy to have received the same fantastic service I received the first time. Inflight service was the usual Little Red complimentary offer and was again nice to be offered a Tiger Beer and Tyrell Crisps which was part of the joy last time - the additional round of Love Hearts distributed was a nice touch too! Staff on both outbound and inbound flights friendly and attentive outbound my seat had been changed from the seats I pre-selected online flight wasn't full however and staff were happy for me to move to another empty row by a window. Inbound flight was on an Aer Lingus branded plane substituted for a faulty VS one which was fine although that plane did look a bit tired - I think if anything Aer Lingus should learn a thing or too from running this service on behalf of Virgin and the polish and joy that they manage to pull off - if they applied it to their own service I think they would be to an industry leading product especially by European airline standards which have lacked somewhat in comparison to their Middle- Eastern and East Asian counterparts. Once again however Aer Lingus staff should given a massive pat on the back for the fantastic service they are delivering on behalf of Virgin Atlantic - Purser on my Inbound flight was the same gentlemen as the last time I went to Edinburgh and his enthusiasm and attentiveness should be commended. I am still not enamoured by Heathrow but do appreciate the improved Terminal 2 and on this occasion it wasn't such a bad experience due to it being particularly a quiet time during the day. Virgin however should be proud of the service they are delivering here though will be sad to see this end in September 2015 it is a real shame. Great service and excellent value use it while you can before September - highly recommended!

LGW to MCO 6/1/15. After a period of seemingly living off reputation alone Virgin have definitely improved as an airline. However I find economy seats as cramped as ever. What's odd is how much more room you seem to get in economy with certain other airlines. I usually fly premium economy but was unable to do so this time - never again. There's just so little room all round and for 9 hours plus it's no joke. Even an extra inch or two would make a difference. The flight itself was fine food quite nice and service overall good just the legroom issue.

Flew Edinburgh to Cape Town! Started with Little red flight which was great on time and friendly cabin crew! Then got on an A340-600 to CT for a long flight ahead! We where fed well and the crew came around with regular drink rounds! Aircraft clean and comfortable and the captain kept us well informed! IFE was great kept us entertained! All in all would recommend Virgin! Great experience that we had with the airline!

LHR to Man Little Red 2 hour delay no information given. As we know delays happen but having to sit at the gate not knowing why is very frustrating. Eventually we were told plane had just arrived. If I had known I would have got some dinner. Flight uneventful but more waiting as problem with plane and not even a sandwich offered. Plane was new. Crew were OK but it's easy to see why Little Red is quitting Manchester. The service is poor.

London Gatwick to Antigua. Excellent flight comfortable seat attentive staff outstanding food. The Upper Class seats in the A330 are a little cramped compared with the 747 that used to fly this Virgin route but at least there are more of them (We used to go Premium Economy because there were so few Upper Class seats that they sold out very quickly).

We booked through Virgin fell for the rock star treatment advertisement never once experienced this expected the best very disappointed hotel was awful. Asked to book seats together when booking holiday said we couldn't then were told we could but it was too late and they said to guarantee that we were sat together we could pay over £1000 to upgrade we ended up having to sort this out at the airport after the agent who was chatting to another member off staff dropped our passports and our sons went through the gap of the suitcase conveyor we had to wait for engineer to open it all up to retrieve this a stressful start to the journey. Flight was ok crew very busy missing the personal touch the odd sincere smile would have been nice journey back was less delightful.

Flew to Las Vegas on 21st December and returned on flight VS44 on 29th December. I have now taken 3 flights with this airline and am now sure that what I am saying is true. I am an avid traveller having used many different airlines for trips abroad on business and social purposes. The service on Virgin flights is poor the food is terrible - my last meals on Virgin just two days ago on a return flight from Las Vegas was so bad that it was inedible - there was a salad which simply consisted of worn out green leaves and a cherry tomato and the main was chicken in some sauce that they described as curry with a chick pea puree on a bed of overcooked rice. Bread with the meal was a piece of cold stale roll. Drinks offered were few and far between - only twice throughout the whole flight. Breakfast consisted of yoghurt and granola with a worn out blueberry muffin. Service - staff seem to be doing you a favour and you are made to feel that you just do not want to disturb them.

I have flown a few times now the VA Little Red and they offer an excellent service at a good price. No premium rate for checked baggage and a one-class aircraft makes for a very pleasant flying experience.

Manchester-Barbados-Manchester on 747-400. The flight was on time the plane seemed new and clean. I have used Virgin in the past when travelling business in Upper class but used this flight for a family holiday with accrued virgin miles - Manchester oddly seemed to be the only flights to the Caribbean from the UK where both miles seats were available and at the right times for us so we booked. I ordered a Hindu meal in advance (usually better quality and it arrives quicker that the normal food run) - it was average quality and very small. The family members opted for the normal menu and were pretty disappointed with what they received both in quality and size- looks like cost cutting in action. pre landing snack was minuscule for both the Hindu (single bread roll and butter!) and normal (cheese and pickle). Not the end of the world for an 8 hour flight but a slight let down. Entertainment was OK but most films were not ones I had heard of before and I'm pretty clued up on these things. Return flight food was much better for both options. Additional leg room seats on exists are severely restricted in "A" seats due to size of door base impeding on length of stretch - avoid this if possible. As usual the heavy construction of the exit seats can be much more uncomfortable with no ability to raise / lower arms for comfort and controls wedged into the arm and can be hard to reach. Just something to be aware of if you pre-book additional leg room options and have some choice over location. Overall OK I am not particularly enamoured with flying long distances anyway but given the limited range of options and the rigid requirements we had for time and destination it was acceptable.

Flew LAX-LHR for Christmas vacation. Probably the worst Transatlantic airline flying this route. Traveled Premium Economy both ways which consisted of a 90's throwback entertainment system; low resolution screen bad sound quality and a stupid video for some charity before every movie! Seats were a reasonable size but that's all they had going for them. Worn fake purple leather with a non existent recline function. Staff were very good and friendly. They claim "champagne and newspapers on boarding" - what you get is the cheapest sparkling wine and 2 papers to pick from. Food was pretty decent 3 choices for our class but basic "red or white" wine service. Don't recommend this airline at all. Not worth the money.