Virgin Atlantic

SFO-LHR in Premium Economy and LHR-SFO in Economy in May 2015. I really do like the Premium Economy product. Its geared for the average Joe like me who can't afford to fly business but for a few hundred extra dollars enjoy something better than economy. Outbound flight VS42 on the A340-600 I found this plane to have a somewhat cramped feel to it. Drinks after take-off were a disappointment. Cabin crew pour drink for you which was just enough to get your tongue wet ! Dinner was good which was followed up with liqueurs. Nice hot full English breakfast before landing. The dedicated check-in and pre-flight champagne are added bonuses. Return flight in economy was a nightmare. The economy seat in the A340-600 is very cramped and almost has a claustrophobic feel to it ! Very little room to move and it even appears the seat-belt length has been shortened making it almost impossible to shift around. Meal was ok and overall attention given by cabin-crew on both legs was good. IFE is out-dated and needs to be upgraded.

VS110 25/5/15 30th April Manchester to Atlanta. Not as good as made out to be. I agree with other reviewers about the quality of the food and the seat back pockets its annoying to put something in only for it fall straight through the bottom to the floor. Then you have to try and locate it. My meal was inedible. Usually fly Delta and whilst I moaned about their food at least I ate something. Agree about the touch screens very frustrating. Staff are lovely but I get the feeling that the overall experience doesn't match the image.

VS400 and VS401. 14th and 24th May 2015. Flew from Heathrow to Dubai overnight and returned on a day flight. Check in for both was swift and easy. Boarding on the way out was a bit of a shock as a stewardess just wandered out and said 'you can get on when you want' to everyone! Much better handled on the way back. The seat was pretty comfortable for the first time ever I actually got a decent amount of sleep on the way out and didn't have any problems with legroom or numb bum even when on the return day flight the people in front fully reclined their seats. Though to be fair I do not like the fixed armrest between seats it makes you feel more enclosed. Service on board was good staff kept busy were friendly and very well turned out a credit to their airline really. Food and drinks were served regularly. I do think the food has declined in quality for the main meals. They were a bit lacklustre and the desserts were just not nice I left mine on both legs. What happened to the Gu pots? They were always of a reliable quality why change a winning formula. Also noticed no daytime amenity pack but to be honest that is no great loss the night time one is still provided and that is the one I find useful. Both flights were more or less on time so really I was quite happy with the amount we paid for the service we got and will be flying Virgin again. Next time will be in economy so hopefully that will also be a positive experience!

Travelled LHR-JFK return a few days ago. First the pros: I booked the flight over 6 months ago while the seats were on sale - the price was similar to BA but I had flown with them a few years ago on a similar route and I wanted to see if VA were any better! The outbound and return flight was on a A340 which meant I could have the pair seats which I think is more comfortable on a long haul flight. There was a decent selection of movies etc to watch on a 6/7 hr flight. Both flights left pretty much on time and our return flight arrived into Heathrow nearly half an hour early which was good. For me the most outstanding factor was the level of customer service of all the VA staff we encountered - they were all polite professional and welcoming. The cons: not many really! The food was not that great - my coconut curry tasted nothing like a coconut curry! The seats were a little uncomfortable for my husband - I'm quite a small build and I thought they were ok as far as economy seats go but the hubs mentioned that he found them really uncomfortable and he is not overly large or tall! The only other negative is that VA charge customers to pick specific seats - we were lucky and booked the tickets before this charge came into effect but potentially this additional cost would effect whether I book to fly with them again. Overall I really enjoyed flying with VA and would definitely consider using them again.

We recently booked Virgin to fly to America as we had a good trip the previous year and we wanted to repeat it. What did we get instead Delta rude air attendants both ways terrible food and altogether not a nice experience. Our verdict was in future we would not book Virgin or Delta. They say you get what you pay for we certainly did not. Shame on you Virgin.

VS6 MIA-LHR 1st April. I've flown with Virgin some 10 times and have always been happy with the service they provide. Their inflight entertainment is excellent so many great films to watch - latest releases as well as some classics. Their IFE is one of the main reasons I choose to fly with them again and again. Airline food is airline food but I've never been disappointed with Virgins catering. It's edible tasty and they feed you a few times as well as coming around with drinks and snacks. If you want top cuisine take a cruise across the Atlantic. I've suffered a few blips when flying with them - mainly with IFE but the crew have always been great and their customer service team go out of their way to put wrongs right after travel. What more can you ask for?

VS9 LHR to JFK 15/9/15. This was my first experience of flying with Virgin Atlantic and I have to say I was very impressed. Every staff member I encountered from check-in through to arrival were incredibly friendly helpful and professional. A special mention to two Virgin Atlantic employees at JFK who got me through Passport control and customs reasonably swiftly as I had an hour and a half to catch my next flight to Toronto. I'm looking forward to my flight home.

I flew from Washington DC to London and was so shocked at how narrow and restrictive the seats on the Airbus 330 were absolutely horrible. I felt squashed and could hardly move. I paid around $1200 for this flight and must say that although I've been traveling this route for decades this is by far the worst and most uncomfortable. Even in so-called 'cattle class' it was an all time low. I am so disappointed in VA I remember them being forerunners when they first started with the video in every seat and I used to love to fly back then mostly out of Gatwick to the States. This is the first time in a while I've been on VA since I've been traveling a lot on Lufthansa to Germany. It is too bad that this 4 seats in Economy to 3 seats in Premium Economy seem to be all about the profit margin. I think I would do without the headset and toothbrush if I could have had another couple of inches in width on my seat. I am 5ft 3 and not fat. Such a disappointment.

We were booked to fly on 18/04/15 however we were delayed over 24 hours and found the Virgin staff at Gatwick unhelpful and extremely rude. It would appear that this route is often delayed and it is apparently the norm. If you wish to go to Las Vegas go with British Airways or another airline that is more reliable.

Flew Atlanta to Manchester last week and although the cabin crew were friendly and the food was reasonable I was really disappointed with the flight. We flew out with KLM who were much better. Leg room on VA was much more limited the seats were rock solid which made for rather a numb backside throughout the 8 hour flight. The IFE was quite good but it was touch screen meaning it was almost impossible to make a selection because the screen was out of sync with the touch. The aircraft was clean and staff were friendly so overall not an awful experience but there is much better available along the same price point as VA.