Virgin Atlantic

I recently traveled on VS111 to JFK, this was not my first time in Upper class with Virgin. The food was cold, slow in coming and the crew, apart from 1 or 2, seemed to be more interested in the friends they had onboard than passengers comfort. The bar was dirty, bin overflowing, call bell never answered and dirty toilets. My TV sound not working. I was told all of this was because they were 2 crew down, but on going to premium economy and economy all seemed ok there. I have noticed a slow decline in Virgin upper class service but this last flight was dreadful. They refunded 25000 miles to my flying club membership. New upper class seat seems smaller and less private.

I was supposed to fly from Dulles to London with BA, but because they were given a smaller aircraft a selected few from BA were put on a Virgin Atlantic flight. Check-in was superb and they were on time with boarding and take off. The plane was very comfortable and had more leg room. In-fight entertainment was really good, However, the in-flight food was terrible.

Best seats on the 747-400 in Upper Class has to be seats 12 and 14 at the front of the plane lower deck. Upper Class on the upper deck is shared with Economy class. Upper class service was excellent on both of our flights going to LHR from ATL on an A330-300 then coming back to the States via JFK on a 747-400. The 747-400 needs refurbishing however the A330-300 was state of the art brand new. The food and drink selections in Upper Class are far better than any other business class service that I have experienced on any other airline. The flight crew were constantly working helping passengers and making your bed. Love the pajamas, so comfortable for a long flight. The afternoon tea service on the LHR-JFK flight was delicious. I would recommend.

We were really impressed with the service on our flights to and from our holiday. We've flown various airlines over the past couple of years with our two small children and the service from Virgin was by far the best. We particularly liked that the bassinet seat could be raised or laid flat and that the seat belts on it meant we weren't disturbed when there was turbulence and our baby could stay in it, unlike the majority of other airlines. The food wasn't the best but it is airline food after all. We had a newer plane on the return leg and the seats were very comfortable. Will be looking for Virgin Atlantic flights for our next holiday for sure.

First time I flew with this airline and the service was rubbish, it was so cramped, there were 10 of us. We all asked for chicken and were told there was none left. I have never experienced a poor service like this before.

Did online check in and arrived at airport. Premium had their own baggage check lane, which was nice. I asked for a bulkhead to which they replied that they save those for the disabled or those with children (I was flying with my 23 month old). I laughed it off and decided I would ask the gate when it was time to board. At the gate I asked but once again got the same response. Boarding went well. When the plane was fully boarded, I realized both sides of the bulkhead were completely empty, so I begged the male flight attendant to allow me to switch seats. He greatly suggested I head straight towards the bulkhead I wanted and was confused to why they didn't give me it in the first place. Seats were comfortable, had a seat next to me, so we took advantage of that as well, arm rests do not go up, but I was prepared for this. Enjoyed the pre-flight bubbly and my daughter loved her juice. 30 minutes after take off we received our menu, as well as drink service, also given our amenity pack. My daughter got the kids meal as requested, and she got her meal first. Food was surprisingly very good. They collected our food trays and offered us our coffee, tea or after dinner drink. They put up a seat on the bulkhead for my daughter promptly, it was nice, with a 5 point harness and comfy. We had our own restrooms, and the traffic to bathroom wasn't bad at all. Service was quick, with a smile. At about 5 we were served breakfast, full English breakfast, coffee, tea. Was nice and edible as well. Given our customs card and everything was cleaned up.

This flight was awful. The flat beds had to be operated by the stewardesses. One must get up for them to manually operate the and up again to manually raise them. In today's world this is ridiculous! I flew Delta with their push button flat beds and had to return on this awful Virgin Atlantic plane. Got no sleep. There was no internet, PA system and music was too loud. I was never allowed into their system to choose my own seat just randomly assigned. Delta customers are not treated well. I will never do this again, Delta. You have list me as a customer.

LGW-CUN-LGW. Having previously flown Virgin, we were very much looking forward to this trip and we were not disappointed! Both flights were served by the airline's refreshed boeing 747's, and they were very comfortable to fly in - the new economy seats on this aircraft are without a doubt some of the most comfortable we have ever used on long haul. However, I did notice that both planes seemed to echo an eerie sense of flying back in the 1980s/90s, despite them both having been refreshed - eg: old style overhead fittings and noisy cabins. Moreover, the touch screen IFE was quite tedious to use, depite it's generous offering of films and music. I would suggest that the airline deploy their newer airbus A330-300s on more of their Gatwick routes, as they are, in contrast, quieter, more modern and comfortable. However, both sectors had excellent crews who were eager to engage with their passengers, and it was clear that they took a pleasure in their duties. In addition, it is pleasing to see that Virgin have retained some thoughtful touches, such as amenity kits. However, the meal service is a big let down. The catering quality is fine, but portions do need to be bigger, especially on a long flight of 11 hours. Moreover, the snack service could also be revamped, as it is still very limited and has not improved since our last flight with Virgin two years ago. Clearly, the Virgin Atlantic economy experience delivers a solid product, but still leaves room open for improvement. We would certainly consider flying the airline again, but would try to avoid flying the 747 in favour of the airbus A330-300, due to it's enhanced comfort.

Very disappointed with the terrible customer experience with Virgin Atlantic. I had pre-booked a vegan vegetarian meal on 16th July for my flight from Dubai to London but was informed that the 'special meals' had already been served. The air hostess doubting I had pre-booked a meal and I then had to take out my flight booking with the email as proof. To add insult when I asked for an alternative to the Mars Bar ice creams being offered I was told we only have ice cream. I had seen the air hostess give packets of crisps / Pringles to passengers on request. Even if the items were chargeable, I would have paid I but was not offered. I have not flown Virgin in a while and hasten to add will not be booking with Virgin Atlantic in a hurry. I felt like an unwanted guest and this has been the worst customer service I have ever received with an airline.

Clean but aged plane, fine if you want to remember what it was like to fly in 1995. Very creaky and uncomfortable seat that gave me back ache. Was booked through Air NZ so no online check in meant my family were split up. Not sure why Air NZ are partnering with an airline that has such old planes and poor entertainment systems when their own service is so much better. Food quality low but crew friendly.