top100_2016  

Ural Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
4/10
No Skytrax Rating
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6/10

"crew were polite"

(Israel)

Yekaterinburg to Novosibirsk with Ural Airlines. They made me check my carry on bag for no reason as aircraft was half empty. This caused a 30 minute wait in OVB in a terrible bggage area (no WC, crowded). The flight boarded on time, but we sat 30 minutes past departure time without any explanation. A minute before we finally pushed back, the pilot said something in Russian, I understood one word "cargo" so the delay was probably related to that. However no English version for the reason. After takeoff we were served a sandwich with drinks which was OK. Crew were polite, and spoke English. NO IFE of any sort - seems to be the norm in Russia. I'm flying Aeroflot tomorrow, and hoping for a surprise with the IFE. Bussed from aircraft to terminal in freezing cold (-20c), while many jetways stood empty, but they must had their operational reasons.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSVX to OVB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"they are not bad at all"

(Russian Federation)

I flew with Ural Airlines not very long time ago, and for a regional airline they are not bad at all. The aircraft seemed to be a second-hand one, watching at the seats of different textile, but it was clean, and without any tapes around the windows. The food was good enough, the only thing angried me, that there were no fizzy drinks available, compared to the last year's flight, but crisis, what can we do. The cabin crew seemed tired, but I could see passion in helping people, I saw how the cabin crew attendant helped one person to eat, who's hands did not work properly. This is actually the best thing I can mention in the cabin crew. The flight was straight away on time. Of course it is slightly worse than Aeroflot or S7 Airlines.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteUlan-Ude to Moscow
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Ural Airlines customer review

(Australia)

PEK-SVX. Check-in was fine with minimal fuss. Extremely annoyed at the near 3 hr delay for take off with no explanation offered. Plane was an older A320 but in ok condition. Once onboard I was again disappointed to find most padding missing from seat and a lump under my leg that made the flight nearly intolerable. Luckily my wife was able to swap to a spare seat in another row and made some extra room for my son to sleep. The cabin crew were polite and quite attentive responding quickly to calls. The meal was not great but acceptable although strange that you had a choice of wine but no soft drink choices other than water or juice. I would definitely not recommend Ural Airlines to anyone unless you like airline lounges. I am writing this at SVX waiting for my return flight to PEK the delay on this flight just passed the 3hr mark. I wonder how long this one will be.
Cabin FlownEconomy Class
Value For Money 12345
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3/10

Ural Airlines customer review

DME-SVX . Check in quick at Moscow although I did arrive early and was surprised to find the check-in already open. Pleasantly surprised to find we were flying on a Boeing 737 rather than an old Russian aircraft. Service and aircrew nothing out of the ordinary but polite and courteous. Cold Meal provided even though the flight is only 2 hours - again a typical Eastern European meal not to everybody's liking but filled a hole when arriving late at night.
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2/10

Ural Airlines customer review

DME-SVX. Arrived two hours before for our flight for Ekaterinburg to discover they had merged it with another to Chita leaving us stuck there for an extra three hours. When I finally found the Urals desk after 30 minutes of searching I asked why they had merged the flights. Well everyone does it why have an empty plane to Chita when we can have full one to Ekaterinburg. Makes sense so why have it on the timetable at all. Everyone does it she insisted. When I asked what we were supposed to do for three hours she shrugged her shoulders said 'Do what you want I don't care' When we started boarding they had put everyone onto a Il-86 and from there the service improved. The plane which was a bit worn but well looked after was big enough to accommodate our stroller in its cargo hold rather than the luggage hold and the cabin staff made an effort to be friendly and helpful. The food was superb and had a well thought out meal. There was plenty of reading material and if it wasn't for the attitude on the ground this would be a glowing review but the unannounced merging of flights the rudeness of the desk staff as well as getting into Ekaterinburg 4 hours later than planned spoilt an otherwise excellent flight.
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