✅ Trip Verified
| I needed to change booking on the way back and I had to spend hours looking for any contact details. I have written to every address I could find, and received a standard response that the company would get back to me in 5 days! By the time they did it was already irrelevant. Their website does not work properly, you can not download boarding passes because the button does not work. You can not register for both legs of your journey until 48 hours before the departure of the second flight. But the worst happens when there are problems. The company has absolutely no system in place to deal with those. Our flight to Budapest departed one hour later than scheduled and there was a risk that we would not catch the second flight. They informed passengers with a short transfer that someone would be waiting for them at the exit to help them get to the next flight. That was a lie. Nobody was there, and since there were only three of us late for the next flight they had not warned the staff. By the time we were done, our flight was gone. There is no transfer desk inside the airport, you have to get through the border control to the outer side. There you first have to go to the 3rd floor to have your ticket changed, then get to another line to have someone inform the baggage department so they will put your bags on the baggage conveyor. Then you have to go back through the "arrivals". My new bag was broken, so I had to go to the lost and found to file a complaint. The woman there was quite rude (in fact, the majority of people are) and spoke very poor English. Afterwards, I had to go upstairs and stand in line again to figure out how I get to the hotel, but they told me that this information I will get at customer services one floor down. There they already had a huge crowd (several planes were delayed at once) and two quite helpless women were dealing simultaneously with changing tickets and looking for hotels. When we got to that line they switched off the lights, so all of us were standing in line in complete darkness. By the time we got into that line, I had already been standing in lines for three hours, my kids were hungry, thirsty and sleepy. Ours actually was a luckier case, because we finally got a hotel around midnight and were able to continue our journey the next day. But some of the passengers were not so lucky because all the tickets were sold out. To add to the disaster, the company makes no profit, so their planes are extremely old and in horrible condition (on the way back we took an old Boeing in which some of the seats were without a back).