✅ Trip Verified
| Kiev to Riga. 24 hrs before the flight got a notification the flight (of 1h 35min) would be delayed for 7 hrs. No explanation about reasons, though it is required in their internal rules. Find a rerouting option with Austrian (a partner airline) via Vienna and called the helpline three times: the first agent just hang up amidst the conversation, the second one promised to call me back, but never did, the third one did call back just to inform my rerouting request had been rejected. At KBP airport, the airline provided a room at the only hotel around (carries ***, although is not even full **) and provided a meal voucher for a certain meal outlet in the terminal. At the outlet, they had a single meal option available: meatloaf with chips and vegetable salad. Nothing vegetarian whatsoever. The flight took off slightly after the announced (delayed) time and arrived to Riga accordingly. On the aircraft, the crew made several untruthful statements the delay had been caused by late incoming aircraft. From the flight tracking site flightradar24.com it could be seen, the story was to cover up shortage of aircraft, besides how can late arrival be foreseen 24 hours beforehand. In the aircraft, all passengers had been checked in the front part of the aircraft with all six seats in a row occupied, the rear part was completely empty. The cabin crew offered 'upgrade' to emergency exit seats for cash (EUR 35); random people were driven out of those seats, all of which eventually stayed empty for the whole flight. The cabin crew hardly ever smiled and seemed more preoccupied with selling things (food, perfume, souvenirs) than serving passengers. My advice: avoid this airline at any cost.