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Tunisair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 53 reviews
5/10
3 star Skytrax Rating
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10/10

"I would recommend"

(Tunisia)

Rome to Tunis with Tunisair. The flight was scheduled at 18:50. We were at the airport at about 16:45. We checked-in without a single problem. We boarded the plane early (18:00) - the plane had personal tv screens (sadly they didn't work, but it was only a 50 min flight). The meal service started about 15 minutes after take off, there was one option, Ham with green beans with a bread roll. There was a bar service followed by hot drinks. The cabin was pretty clean, nice and well maintained. The flight was half-booked so the were quite a lot of empty rows of seats. Tunisair is a good airline and I would recommend.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFCO to TUN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"4 hours of delay"

(Tunisia)

Tunis to Rome with Tunisair. First they said that the flight was on-time. Boarding was expected at 14:10 (the flight was supposed to leave at 14:40). So I wait at the gate. 10 minutes pass, 20 minutes pass, 30 minutes pass I decide to go to the gate agent and said "Oh yeah the flight is delayed to 16:00". It's 15:30 and the plane was not here. The plane finally arrived at 16:15 and we boarded at 16:45. We enter the plane and when boarding wad over we waited 1 hour in the plane, the crew said nothing and when we finally pushed back instead of taking-off we just waited by the runway. We finally took off at 18:40 (my flight was at 14:40) so 4 hours of delay. For a 1 hour flight there were PTV's and it was nice. The food was good. We finally landed at 20:00.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTUN to FCO
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no interest in serving"

(United Kingdom)

London to Tunis return. At the moment the only way to get to Tunisia is with Tunisair. We found most flight attendants to be very rude, and showed no interest in serving us. I asked for a cup of tea 5 times and was completely ignored. I tried to book a vegetarian meal without success and when I asked if they had a vegetarian meal was told curtly no! We have flown with them 4 times in six months and each time have found the service to be shocking. Staff should have customer care training as their attitude to work is dreadful!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLHR to TUN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"would fly them again"

(Brazil)

I had two flights with Tunisair, from Algiers to Tunis, and a few days later to Beirut. I found them to be a legacy carrier operating as a low cost, they serve free food and drinks, but very basic and inedible most of the time.! Planes quite new and some with video on demand. On board service ok, the ground staff seemed to be a little lost and could not check visa requirements properly. They change flights last minute but my flights were on time, would fly them again.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteALG to TUN
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Tunisair customer review

(Germany)

Tunisair flights always delayed (last time 6 hours). Poor information and unfriendly service on ground. The Tunisair website is never updated. The food onboard flight is okay. The seats are comfortable but old. Very poor.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDjerba to Munich
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

Tunisair customer review

(United Kingdom)

Tunis-LHR Economy - Tunisair check-in is awful. We were a group of seven and for a 30% occupancy they spent over an hour with three different check-in staff finding seats together. But in flight was good. Tunisair catering was on strike but the alternative meal service was rather good (no alcohol) and tasty hot lunch provided. Old seats in the cabin but very comfortable and a lot of leg room. Good cabin crew and excellent newspapers and in-flight magazine.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTunis to London Heathrow
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Tunisair customer review

(Germany)

We flew business class on Tunisair on a business trip to Tunis and had a good flight. A319 on FRA-TUN had business class seats , the crew was always on hand and the lounge in FRA was comfortable and a good choice of food and drinks. During the flight a selection of beverages was available free of charge and the crew offered additional drinks several times. The snack was a little small for the business class price, only a sandwich and a piece of cake was served. The flight back was good also, but there were no business class seats - just economy class seating with free middle seat. The lounge in Tunis is not the most comfortable but it does its job. The crew was friendly. Only minus point here: no food due to problems at Tunis airport (we were informed at the lounge so we had some snacks there). All in all we had two good flights and would use Tunisair again.
AircraftA319
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteFrankfurt to Tunis
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
na

Tunisair customer review

(United Kingdom)

I don't usually bother with reviews I fly so frequently worldwide so figure on average you'll get a few bad ones but felt compelled to spread the word this time. It was the first and will be the last time I would fly anywhere with this airline. Check in for both flights met with miserable uncommunicative staff who clearly don't want to be at work ancient filthy aircraft you start having serious thoughts about safety surly lazy cabin crew food offerings look so inedible you don't bother opening the plastic packaging 3.5 hour delay on return flight from Tunis to London no updates or explanations just wait wait wait at the gate in the grimy surroundings that appear to be the norm for Tunisair. Customer service is not a concept they understand.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Tunisair customer review

(United Kingdom)

This is not my first review on Tunis Air but since the closure of the London-Tunis flight on BA this is the only scheduled direct service from the UK right now. Departed on the TU790 on the 06th April. The flight was over 2 hours late arriving into London on the inbound so did not depart until some time after the STD. Outbound aircraft (TS-IMH) was very old (1994) and extremely dirty inside. The cabin crew were not very happy and showed this in the service or lack of during the flight. Meals were simply a piece of bread with cheese and chicken and 1 service of drinks. The most memorable part of the flight was going to the rear cabin once the food and drinks service was concluded. The cabin crew (6 members) were having a wonderful time socialising with no regard or interest in the passengers. The return flight that I took on the 13th April as the return leg (TU791) was operated by a much newer (2013) aeroplane (TS-IMV). However again clearly Tunis Air have either a very poor outsourced company which do the aircraft cleaning in Tunis Airport or they simply do not clean their planes in order to save costs? At least 1 cabin crew member was on board who operated the flight a week earlier. Unfortunately again the service was a complete repeat of the earlier flight. Tunis Air are under increasing pressure I am informed to perform as an airline who frankly have not for some time. However if this is an indication of the measures they are taking to improve the service then I do not hold much hope for the airline going forward and once EZY start their service from STN-MIR in June I will be switching my business to them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Tunisair customer review

(United Kingdom)

Heathrow-Tunis-Heathrow. Outward the plane was on time. The staff did not manage one smile between them. The food was appalling (no starter just chicken and couscous plus an industrial bit of cake) the wine had run out and there was only one beer left. Return flight was worse. Cabin crew still could not muster a smile. Flight was delayed over 45 minutes because of late passengers so we missed our coach connection from Heathrow. There was no food at all because we were told once on board there was a caterer's strike. Since they knew there was a strike why did they not make other arrangements? Why didn't they give passengers vouchers to buy food at the terminal? Why did they not even tell passengers at check-in there would be no food then we could have bought our own? Truly a bad airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
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