✅ Verified Review
| Frankfurt to Tunis. On-line Check-in was possible through the Tunisair website. The website had issues being available at some hours of the day during that period (the TU server did not respond). Once accessed though, the procedure was fast and simple. There was no information on lounge access on the electronic boarding pass, so proceeded to the check-in area at FRA. TU Check-in area is in Zone C of Terminal 1 and is handled by AHS. When asked about lounge access, the AHS agent did not seem to know at first. I was then directed to use the Priority pass lounge located in the first floor, area C, before the security area, which is most inconvenient. The lounge was partially under construction. Very basic commodities, poor food quality - potato salad, potato soup and frankfurter sausages. Lousy internet reception of the main FRA internet access provided freely through T-mobile. only salvation was a good coffee machine. Left the lounge early to ensure I go through security and immigration procedures on time before boarding. Boarding was handled by bus (most times for TU out of FRA). Boarding was smooth, although no announcements were made to ensure boarding by zones / classes and for families with kids, rather a general announcement was made for a general boarding, of a full flight. Aircraft was a A319. Business class configuration was 2-2 with larger and seemingly more comfortable seats than economy class seats. It is a plus for this type of leg. LH and other TU flights on this leg offer a 3-3 regular economy class configurations with a blocked seat in the middle. The aircraft looked tired, dirty floors and dirty walls and panels. There is a PTV in the arm rest, which I did not try, so I am not sure if it worked. Now that catering is back to Tunisair, the meal service was good for this type of flight, with a salad (smoked salmon, mushroom), a hot offering with a selection of a beef or a seafood dish. I chose the seafood option, which was quite tasty and nice. Meal service was accompanied with a beverage service. Champagne, wines were offered. TU serves Piper Heidsieck Rosé at this time of the day. A great choice. Although the crew member was nice throughout the meal service (there was only one crew member working the Business class section of 12 passengers), she seemed to be a bit overwhelmed, forgetting requests for beverage re-fills etc. There was a single beverage service throughout the meal, until coffee. Not even another offering of water. The meal service was overall good considering the length of the flight. Overall the crew members were nice, smiling and very helpful. What ever imperfection I noted, I would attribute to a lack of training and the absence of clear direction as to how to handle a meal service. This is truly a flaw in the quality system of the airline and lack of training. Not blaming crew members as individuals. All announcements were made in Arabic and German. Nothing in English, including the safety announcements and demonstration. English should be added. Another illustration of breakdown in SOPs and lack of quality systems. This flight was overall pleasant. Tunisair has potential. Attention to cleanliness and training for inflight service is needed.