TAM Airlines

FRA-GIG-EZE on A330 in Business Class. Priority boarding for both flights. The plane is brand new as well as their seats. Business Class product is comfortable. Crew attentive and polite. Long-haul product on GIG-EZE 3 hr flight.

GRU-FOR. Purchased 2 comfort seat. With a son standing 6'5" and considering the tight seat pitch I thought this was a good deal. Arrived at the airport early and boarded a full flight to find one of the seats was not a "comfort seat". I complained to the cabin crew they asked the flight dispatcher to come onboard who explained the flight was full and it had been a mistake to sell me that seat as a comfort seat and I would be reimbursed on arrival. Upon arrival I was sent from one counter to another and after a lot of problems was told I had to contact the airline in writing.

Seat reservation were cancelled on both trips. Small spaced seats. Delayed luggage for my friend (2-3 months). Small meals. You will get what you pay for.

London-Sao Paulo with Tam and was fairly impressed with the service and the inflight entertainment. The hosts/hostesses were very friendly and they served a hot breakfast.

I flow TAM frequently both within Brazil and overseas. They have an extremely modern fleet excellent service and attention to details. The planes are immaculate and I have never experienced any problems with lost or misplaced luggage. A class operation as far as I am concerned.

I flew TAM from Sao Paulo-Bogota in Executive Class. It took 2 hrs after take off to receive something to drink/eat and there are only 12 seats in Executive class in an Airbus 320 for a 6 hr flight. Only drinks available was wine beer or Whisky nothing else. You had to choose the food desert drink all at the same time. I fly Business Class a lot and I could not really understand this.

Flew TAM from SCL-LHR and back to BUE via GRU planes were all very modern cabin crew as good as you can hope for in Economy Class and the overall experience was a lot better than the same flight on BA or Aerolineas. Only complaint would be that the seats in Economy are very very narrow compared to other airlines and the food on the flight from GRU-LHR was absolutely terrible.

AEP-GIG-SSA-MCZ on TAM. Great experience overall. First leg from Buenos Aires-Rio was excellent full meal service with hot towels pillows provided and a complementary caramel distributed at the start. Other sectors also good hot snack provided on GIG-SSA and nuts on SSA-MCZ as well as drinks. Overall despite being expensive very much enjoyable.

I found the planes great staff helpful and food good for the length of journey. We flew TAM-GRU recife return and Gru to Manaus and to Salvador then back to GRU. It is efficient and I will fly them again.

Sao Paulo Congonhas to Goiania and return then Sao Paulo Guarulos to Buenos Aires. Very good experience. Flights on time apart from a 1 hour delay on return from Goiania. Crew very personable as were the ground staff (how refreshing to have a laugh with someone at check in who obviously enjoyed her job). Airbus aircraft comfortable good VOD on the longer flight. Snacks/meals were appropriate to the journey. Must say I was very positively surprised. I would definitely use them again.