Shenzhen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 24 reviews
5/10
3 star Skytrax Rating
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4/10

Shenzhen Airlines customer review

Review by (Japan)

Flew from Osaka to Beijing. We got to airport 2 hours early, but check-in hadn't started yet. The minute we were supposed to board the airplane, our flight got delayed for 1.5 hours, which was very annoying.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteOsaka to Beijing
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

Shenzhen Airlines customer review

Review by (China)

Flew Shenzhen to Beijing Capital on Boeing 737-900. Whilst I guess its quite a new plane, the interior was quite grubby with surface stains and scratches to panels and seat areas. The flight was delayed due to traffic but that's normal in China. Lounge at Shenzhen Airport in need of further change if they want to meet international standards, as its geared to Chinese only. Staff onboard were quite efficient, but language skills very poor and didn't understand anything that appears to not be on their script - a bit scary! Food is also geared of course to Chinese passengers, and wasn't good even by Chinese standards. There's not a lot of options for this route, but will go back to using Hainan Airlines whenever I can for domestic as they are miles ahead of all the other airlines here.
AircraftBoeing 737-900
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteShenzhen to Beijing
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Shenzhen Airlines customer review

Review by (Germany)

Shenzhen to Xi'an. Only foreigner on board got all the attention of the flight attendants - limitless alcohol. Very helpful in general with good English skills. They served dinner which was very reasonable. Check - in was done quickly professional and put a "fragile" sticker on my suitcase without me having to ask for it. All in all a very good travel experience.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Shenzhen Airlines customer review

Review by (China)

PEK-NNG in Airbus 320. Flight was delayed due to air traffic control the plane was 30% full I was able to sleep and stretch out using the 3 seats. Cabin Attendant courteous and helpful food was inedible though a mysterious chicken noodle or spaghetti? Overall value for money and I can redeem points using my Air China Star Alliance card.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Shenzhen Airlines customer review

Review by (Hong Kong)

Domestic flight from Guiyang to Shenzen. Flight delayed for 3 hours and everyone sat onboard with nothing to do. Luckily they served one meal while we were waiting which was good. When we asked if there were any coke or snacks they said no which was quite disappointing. Food and seat were ok. FA kept us informed about the delay. Not much inflight entertainment except for tiny TV's on the ceiling.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Shenzhen Airlines customer review

Review by (Canada)

Shenzhen to Xiamen. On arrival at Shenzhen Airport I was surprised to find it resemble more of a Chinese railway station than an international airport. Check in was quick. I used the automatic machines with the help of a staff who spoke almost no English. Was charged a fee for overweight luggage which was expected. Onboard the cabin seats were adequate. Was given a snack - a muffin peanuts and a tangerine along with water. Was glad to have something to eat but expected a hot meal. At Xiamen luggage arrived quickly and everything went smoothly. All in all Shenzhen Airlines was quite nice. Quite clean and quite efficient.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Shenzhen Airlines customer review

Review by (Canada)

First time flying SZ. Flew from TPE-WUX. Business class seat was not worth the money. Meal was poor. Pulled out my iphone mid flight to listen to music and was told I couldn't use a mobile phone during the flight even in airplane mode. After we landed there was no process to let first/business class disembark first. People in economy rushed to the front preventing first/business passengers from getting their belongings to disembark.
Cabin FlownFirst Class
Value For Money 12345
no
8/10

Shenzhen Airlines customer review

Review by (China)

Shenzhen - Shanghai Hong Qiao. Delayed for 1 hr due to late arrival of previous flight but information was sufficient. Seat condition okay with a lot of legroom meal service the best I've ever experienced on flights in China. A large range of drinks. Flight attendants friendly and seemed professional.
Cabin FlownEconomy
Value For Money 12345
yes
1/10

Shenzhen Airlines customer review

Review by (United States)

ICN to SZX - worst flight experience I have ever endured. The one piece of good review I can give is that the flight landed at the intended destination. Messy cramped disorganized - and that is just a description of the boarding process. I know it's a cultural thing but the sense of personal space is nil - no way to relax on the flight. Got stuck in economy though I booked biz class. Offered to pay to "reupgrade" and was told I could pay cash to cabin crew - $500!
Cabin FlownEconomy
Value For Money 12345
no
7/10

Shenzhen Airlines customer review

Review by (Austria)

WUH to CKG on an A320. Flight on time even a little early. Clean cabin appearance seat pitch good. Food/snack a little disappointment nothing salty just sweets. FA in good mood and friendly.
Cabin FlownEconomy
Value For Money 12345
yes
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