Top 100 Airports  

Shenzhen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 25 reviews
5/10
3 star Skytrax Rating
Sort Reviews by :
Show
5/10

"standing during turbulence"

(China)

I've been taking Shenzhen Airlines frequently, and the experience today in ZH9149 was not as good as usual. During the flight a woman from economy class went to the first class area and sit by me, chatting with a guy and a kid, who sat in the same row with me. Most of the time she was standing in the aisle even during turbulence. Even worse, she used mobile phone to take pics for the kid. This behavior is dangerous and it happened at least three times during the flight. But there was no cabin crew stopping her all the time.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteCKG to CGO
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"no incentive to take care of customers"

(United States)

First time with this airline flying from Shenzhen to Shanghai, and it was not a positive one. Shenzhen Airlines one of those state owned airlines in China (part of Air China) that has no incentive to take care of its customers. Shenzhen airport was impressive and comfortable, but as soon as we arrived at the boarding gate, however, nightmare started. For an airport that spacious and modern, Shenzhen Airlines's plane that took us to Shanghai was parked far far away and it takes a long while for the shuttle bus to get there. We boarded the crowded bus and there was no air conditioning with temperature outside reaching 35+c. We had to wait on the bus for several minutes with everyone sweating like hell before the bus moved. After a seemingly very long ride, we arrived at our plane that was parked at a remote corner in front of a maintenance shop. We boarded the plan and our nightmare continued. There was no aircpn switched on onboard the plane. The pilot informed us that due to air traffic control, we had to wait on the plane for further instructions. A flight attendant came over and asked if we wanted blankets. Looking at her sweat covered face, I am like what .. a blanket! Did you say blanket? She was just doing her job. But the entire crew did not seem to get it.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSZX to SHA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

Shenzhen Airlines customer review

(Japan)

Flew from Osaka to Beijing. We got to airport 2 hours early, but check-in hadn't started yet. The minute we were supposed to board the airplane, our flight got delayed for 1.5 hours, which was very annoying.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOsaka to Beijing
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

Shenzhen Airlines customer review

(China)

Flew Shenzhen to Beijing Capital on Boeing 737-900. Whilst I guess its quite a new plane, the interior was quite grubby with surface stains and scratches to panels and seat areas. The flight was delayed due to traffic but that's normal in China. Lounge at Shenzhen Airport in need of further change if they want to meet international standards, as its geared to Chinese only. Staff onboard were quite efficient, but language skills very poor and didn't understand anything that appears to not be on their script - a bit scary! Food is also geared of course to Chinese passengers, and wasn't good even by Chinese standards. There's not a lot of options for this route, but will go back to using Hainan Airlines whenever I can for domestic as they are miles ahead of all the other airlines here.
AircraftBoeing 737-900
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteShenzhen to Beijing
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Shenzhen Airlines customer review

(Germany)

Shenzhen to Xi'an. Only foreigner on board got all the attention of the flight attendants - limitless alcohol. Very helpful in general with good English skills. They served dinner which was very reasonable. Check - in was done quickly professional and put a "fragile" sticker on my suitcase without me having to ask for it. All in all a very good travel experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Shenzhen Airlines customer review

(China)

PEK-NNG in Airbus 320. Flight was delayed due to air traffic control the plane was 30% full I was able to sleep and stretch out using the 3 seats. Cabin Attendant courteous and helpful food was inedible though a mysterious chicken noodle or spaghetti? Overall value for money and I can redeem points using my Air China Star Alliance card.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Shenzhen Airlines customer review

(Hong Kong)

Domestic flight from Guiyang to Shenzen. Flight delayed for 3 hours and everyone sat onboard with nothing to do. Luckily they served one meal while we were waiting which was good. When we asked if there were any coke or snacks they said no which was quite disappointing. Food and seat were ok. FA kept us informed about the delay. Not much inflight entertainment except for tiny TV's on the ceiling.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Shenzhen Airlines customer review

(Canada)

Shenzhen to Xiamen. On arrival at Shenzhen Airport I was surprised to find it resemble more of a Chinese railway station than an international airport. Check in was quick. I used the automatic machines with the help of a staff who spoke almost no English. Was charged a fee for overweight luggage which was expected. Onboard the cabin seats were adequate. Was given a snack - a muffin peanuts and a tangerine along with water. Was glad to have something to eat but expected a hot meal. At Xiamen luggage arrived quickly and everything went smoothly. All in all Shenzhen Airlines was quite nice. Quite clean and quite efficient.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Shenzhen Airlines customer review

(Canada)

First time flying SZ. Flew from TPE-WUX. Business class seat was not worth the money. Meal was poor. Pulled out my iphone mid flight to listen to music and was told I couldn't use a mobile phone during the flight even in airplane mode. After we landed there was no process to let first/business class disembark first. People in economy rushed to the front preventing first/business passengers from getting their belongings to disembark.
Cabin FlownFirst Class
Value For Money 12345
no
8/10

Shenzhen Airlines customer review

(China)

Shenzhen - Shanghai Hong Qiao. Delayed for 1 hr due to late arrival of previous flight but information was sufficient. Seat condition okay with a lot of legroom meal service the best I've ever experienced on flights in China. A large range of drinks. Flight attendants friendly and seemed professional.
Cabin FlownEconomy Class
Value For Money 12345
yes
1 to 10 of 25 Reviews