✅ Verified Review
| We booked a flight from Kuala Lumpur to Amsterdam via Shanghai with China Eastern Airlines. The part from Kuala Lumpur to Shanghai was operated by Shanghai Airlines. Departure time was 2.10am out of Kuala Lumpur and expected arrival in Shanghai at 7.20am. The inbound flight already arrived 30 minutes late so we boarded the plane at 2.30. The seatpitch at seat 33A and B was okay and after showing the safety instruction video on the screens we expected to depart. To our surprise the cabin attendant announced a delay of 3 hours due to ATC-restrictions by ATC Singapore. The gate was already disconnected and the boarding door was closed so we had to stay in the plane for over 3 hours. A cup of water and a meal were being served at 3am. After that, we had to stay in the plane and we were told to stay in our seats. There was no information from our captain and the flight attendants hid in the galley. Out of the blue the plane was pushed back from the gate at 6.05am. Without information we departed out of Kuala Lumpur. No idea how long the flight was going to take and what the arrival time in PVG would be. During the flight they served one croissant (which origanally would be served during the dinner we received at 3am) and half a cup of Chinese tea. Our bags never made it to our final destination and are still in China. Today, 3 days after the flight with Shanghai Airlines/China Eastern, we still haven't received them back nor did we get any info about our bags. My advice is not to fly with Shanghai Airlines. They don't seem to care about passengers and their bags and leave you without any information.