Shandong Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 19 reviews
6/10
3 star Skytrax Rating
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6/10

"happy with the service"

(China)

Verified Review | I traveled from Guangzhou to Jinan and I was happy with the service. The airline even replaced my suitcase that broke during the flight. Calling Shandong Airlines and deal with their customer service was not a pleasing experience. The customer service lady was unprofessional. When I asked questions, she would not reply to me and she eventually hang up. Bad customer service personnel. She did speak English but constantly ignores my questions.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Jinan
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Overall a good journey"

(South Korea)

Verified Review | With flights starting at around 120 USD between Seoul and Yantai, Shandong Airlines proved to be the cheapest option (beating Asiana, China Eastern and Korean Air). Given the price I was a little hesitant to believe the service to be of a high level however I was pleasantly surprised. I was given a friendly greeting in English on boarding, crew holding a basket of sweets for passengers to take as they headed to their seat. For the rest of the flight the crew seemed to conduct their service pleasantly with a smile. On the outbound flight to China apple chips and bottles of water were offered however on the return leg a delicious hot meal was offered consisting of a sweet and sour type meat dish with rice. Highly surprising considering the flight time was less than an hour. Interestingly, on both flights the captain performed a detailed speech in Chinese and English. Despite the fact that the Boeing 737-800 was several years old, it was fitted with Boeing's Sky interior and its interior seemed to lack any signs of wear and tear. The interior including the toilets appeared to have been cleaned well. The seats were comfortable and had ample legroom for the short flight. The IFE onboard consisted of overhead screens, these played the moving map on the outbound flight at Mr Bean on the return journey. Overall a good journey!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSeoul Incheon to Yantai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"comfortable, clean and modern plane"

(United Arab Emirates)

Verified Review | Beijing to Weihai with Shandong Airlines. Comfortable, clean and modern plane with ample leg room, far more generous than Etihad and the other 'premium airlines' I have experienced. Some delay due to air traffic congestion, however bags promptly delivered on arrival. Water provided by friendly and attentive crew for the short flight.
AircraftBoeing 738
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePEK to WEH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"crew was very attentive"

(Thailand)

Surprisingly nice flight for a Chinese airline. The business class (named first class) is of the usual type in China, i.e. 2 rows of 4 seats, with old seats and small reclining angle. The crew was very attentive, wine (Chinese) was decent, and so was the food, nothing special but ok. Reading material is of course restricted to the China Daily, and there is no individual entertainment, but, on a 4 hours flight, especially on a night flight, this is not essential. Flights both ways were on time. I would recommend this flight, as it is the only airline to fly directly between Bangkok and several places in the Shandong province; schedule is terrible, but it is still better than transferring.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteBangkok to Jinan
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
na

Shandong Airlines customer review

(China)

I have now been delayed more than 38 hours for my original flight from Guilin to Chengdu the 8.50am flight on 15th May 2015. There was bad weather at Guilin airport so we (there are 2 of us both western) were sent to a hotel in Guilin. We waited at the airport until 16.00pm for this service. Shangdong Airlines then failed to tell us that the flight was moved to 02.00am so we stayed in the hotel and missed this flight. Today we finally had our flights changed to CA4324 and we were promised 1st class tickets to Chengdu in way of some small compensation for the extreme delay. This was arranged by a Chinese speaking friend with Shangdong Airlines directly. When we arrived back at the airport we were told that there were no 1st class tickets. So we've been delayed by 38 hours (almost 39 now) and now we've been lied to about our replacement tickets. This is the worst customer service I've received and obviously the longest delay I've experienced.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
7/10

Shandong Airlines customer review

(China)

From Xiamen to Nanjing. Flight was delayed 1 hour due to air traffic control. Served dinner 2 meal choices. Beef with rice or fish with rice. Also complimentary drinks served. Cabin staff were helpful and friendly. They tried to help all passengers. Nice trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Shandong Airlines customer review

(Malaysia)

YNT-PVG new B737-8 mood lighting was used to great effect on this evening flight. Was pleasantly surprised to be served a rice dish (alongside a range of beverages) for 80-minute trip. Overhead screens every 2.5 rows for a programme that lasted about as long as the flight did.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Shandong Airlines customer review

(United States)

Xi'an to Qingdao. First time flying SDA. Flight attendants are well dressed professional and friendly. It was only a 1.5 hour flight with IFE. I was the only Westerner on the flight and the attendant went out of her way to find me an English version of China Daily. On time and reminded me of what air travel use to be a long time ago.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Shandong Airlines customer review

(Australia)

Shenzhen to Yantai on a 737 which takes approx 3 hours. Shenzhen airport is not too bad but not great. Shandong Airlines is the only direct flight from SZX to YNT however with one flight per day at inconvenient times for business travellers like myself. Flight delayed 3 hours due to "bad weather" and the return journey 2 days later was delayed by 2 hours however with no reason provided although a meal voucher was offered at Yantai airport but food was inedible. Flight attendants are very well dressed well trained professional efficient and friendly. Seat space is typical economy however no PTV's in seats and no overhead entertainment shown either. Hopefully more competition will arise on this route in the future and newer planes perhaps would be good.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Shandong Airlines customer review

(China)

Xiamen to Hangzhou. B737-800 in superb condition and service was excellent. The small snack wasn't great but for 1 hour flight it wasn't really needed English announcements weren't the best. Drinks were served 3 times during the flight and cabin crew very friendly. The legroom was huge. Plus the fare was cheaper than all other carries on the same route at the same time. All in all a very pleasant flight and would certainly fly them again.
Cabin FlownEconomy Class
Value For Money 12345
yes
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