Royal Air Maroc

Paris Orly to Marrakech and return - had little choice but to take this option and basically got what I expected average / poor service in old aircraft and a tired crew. No entertainment on a 3hr flight seats uncomfortable and cramped. Won't be going back if I can help it.

CMN-LHR. Check-in was slow and disorganised dealing with a passenger's overweight baggage in front of us at the counter took them nearly half an hour during which the check-in attendants changed shift! Boarding was a shambles - 15 mins after heading into the airbridge people started coming out again for what reason I am not sure but it resulted in both staff members leaving their posts at the gate so random people could just walk onto the plane. Those of us at the back of the queue got on without anyone looking at our boarding passes! Meal was tasteless mush (I chose the fish) and the announcements were deafeningly loud and distorted. For this reason they decided not to play the movie which we can be thankful for. Plane was a bit old but not too bad comfort level was OK but seats weren't the greatest.

Everything was horrible. Dedicated check-in at CMN airport completely chaotic no enforcement of cabin luggage restrictions (business class overhead bins already stuffed when I boarded the plane) cabin interior both old and dirty service limited to an absolute minimum.

Marrakech-Bordeaux 5/3/2013. Flight on time in fact was early. Crew were smart and attentive. But the aeroplane was filthy. My armrest was broken and there was food splattered all over the back of the seat in front. Carpet was filthy with rubbish strewn about.

Flew from Marrakech to Fez (via Casablanca) in business class. The business class is in name alone. Its just a scam to charge tourists twice as much with the same seats no meals or drinks no service no airport lounge and no priority boarding. There are multiple parts of the plane's interior which are falling apart. And then finally your bags are lost and you need to travel to the airport yourself every night to see if they have arrived (as they won't deliver them and won't advise you if they have arrived).

Just flew back from Casablanca to JFK - the airplane was dirty. The food was terrible. My daughter is a coeliac - requested a gluten free meal when booking and told no problem. They gave her a regular meal with bread and cake. Advised them it was a problem - they looked at us like we were crazy. Service from the flight attendants was terrible. Wanted a glass of water - went to the 'kitchen' area - 2 flight attendants were fast asleep. The bathrooms were disgusting. Never Again.

My wife and I flew from Paris (Orly) to Marrakech and return 2 weeks ago. After booking on-line in Australia we had questions about the boarding information which was written in French. After receiving no response from their published call centre after 5 attempts we gave up and. The flight itself was awful. Our seats and meal trays were filthy and we had to wipe them down with hand wipes to remove food and other material. On the return trip there was no room in the overhead lockers for our carry on luggage. Cabin crew just asked to me to hold the bag in my lap and it wasn't until we started moving that they asked me to stand up and put it in the business class area. Other passengers took calls on their mobile phones during the take-off run. Will never fly RAM again.

Montreal - Casablanca return on 767-300ER. Seat pitch was okay. Outbound the food and washroom cleanliness were okay. On the return however food and washroom cleanliness were far from good - and water wasn't offered during the flight (had to go to the galley when required). Ceiling-mounted TVs were not visible from our seating positions. Flights pretty much on time and no baggage issues.

We fly direct from JFK to Casablanca. Service is terrible plane is filthy. On my most recent flight it was delayed 4 hours with no apology our seats had no padding and mid flight there was a flood down our aisle from the bathroom. Food is awful and there has never been a movie on board. In the past our seats have been sold to someone else and we were forced to stay in morocco another day. They are the only direct flight from JFK to Morocco.

Casablanca to Bologna 1 hour delay. Nobody apologized. Food horrible toilets and aircraft not well maintained and not cleaned.