Oman Air

Kuala Lumpur-Singapore (a 60 min flight) on A330 with lie-flat seats, configured 1-2-1. Window seats have a lot of storage space. At Kuala Lumpur you get access to Malaysia Airlines lounge. Upon boarding, cabin was very hot, cooled down only a bit during flight, but not much. Seating seems to be free-for-all within same cabin class. My wife's allocated seat was taken by someone else who already settled in. This resulted in her having to wander about the cabin till she on herself picked another random seat. Welcome drink was water. Snacks (some dry mini cakes) provided but no choice of drinks. Orange juice was offered. Male steward was unfriendly. Other cabin crew did not interact with me or my family. Seat showing signs of age, even though this was supposed to be a new plane. Overhead storage limited as there’s none above middle row seats. When leaving the airplane, there was no “thank you for flying with us” or a smile. On arrival to Singapore the plane was parked off-ramp and passengers bussed to terminal. Business class and economy take same bus.

First time on Oman Air and a very pleasant surprise. Both check-in staff and cabin crew were really friendly and eager to help (although the Muscat airport check-in process is a little chaotic due to the ageing airport). Seat was very comfortable - seemed to have bigger pitch and greater leg room than most carriers. Flights left on time and were very smooth. Catering was nothing special, but drinks were regularly supplied. In-flight entertainment selection good. Extremely good value for money overall, and I would definitely fly with them again.

Impressed with Oman Air in all respects. Punctual, fairly new well maintained aircraft with excellent entertainment options, polite and attentive service (although the service from LHR to MCT was admittedly slightly superior but that is more than likely just pot luck) and more edible than usual economy food. The check in process was quick with no queues, although we did arrive to check in around 2 and a half hours before take off. Best of all: the price was substantially less than the bigger carriers and as previously mentioned, connection time at Muscat was perfect at just over an hour. All in all a very good first impression of this airline.

Paris to Muscat return with Oman Air, and it is a very good airline. The seat is comfortable, the cabin was beautiful, and the cabin crew are lovely. However the food was bad on the flight out from Paris to Muscat.

London to Manila via Muscat with Oman Air. The flight London to Muscat was good, good leg room, good selection on the in flight entertainment, and service by crew was excellent. Flight was punctual and a connection time of less than 2 hours was great. The second leg from Muscat to Manila was okay, the aircraft appeared older and much less leg room, so felt cramped. Entertainment system again excellent, and service great. I have noticed that many airlines seem to use the older aircraft on the Philippines routes, but was bearable even on a 9hour flight.

Excellent airline. Very efficient check-in - couldn't have been nicer. Swift boarding. Plenty of leg room and inflight entertainment. Refreshments were plentiful and food was yummy. Cabin staff and pilots were brilliant. Will fly with them again.

Traveled DXB-MCT-LHR-MCT. I missed the first flight from DXB to MCT and was told that no seats were available on the next flight and therefore would not be able to fly MCT-LHR. The ground staff were extremely helpful and managed to get me on the next flight. MCT-LHR: The IFE was rich in content and the food delicious. The flight attendants were helpful. The aircraft and seats were comfortable. LHR-MCT was even better. Impressed with the ground crew at the check-in. My child was not feeling well and was crying very loudly, the 2 ladies did everything they could to help.

Frankfurt to Bangkok via Muscat and vice versa. Travelling as a family: 2 adults and 2 children. Excellent service on all legs of both trips. From check in to baggage claim I could not say one negative thing about this airline. They simply deliver: bring you to from A to B at a reasonable price, offering more legspace in economy than their competitors. Service level nothing to be ashamed of, flight attendants cater to all your needs and the food was good. In my opinion one of the most underrated airlines.

This was the first time since 2013 I'd used Oman Air and I would echo what some other reviews have said in that their onboard quality has begun to deteriorate and is showing signs of budget cuts. As always though the ground staff are excellent in London and Bangkok, check in staff are always friendly, welcoming and good to have a small conversation with. I used their online check in which is vastly improved since 2013 but at check in whilst chatting to staff I was moved to exit row seats due to my height which was very nice of them. On board the seat layout is still welcome as the extra space compared to competitors is felt after a few hours in the air. Even the exit row seats feel spacious in width with the wider fixed armrests. The little extras like menus, hot towels, and amenity kits no longer exist. Not major losses but noticeable. Meal portion sizes seem reduced too but the food quality and taste still seems better than competitors. On board staff are polite and professional, not quite as cheery or conversational as some other airlines but certainly everything you need on board. Muscat airport is starting to feel the weight of increased passenger numbers, I still like this old quiet airport but it felt very full this time and the transfer via bus to and from the terminal building is tiresome. There were problems with processing all the boarding passes for my flight and everyone was issued a new one with a new seat which made for an hour long queue to enter the boarding gate and a bit of a hectic mess on board with people wanting to move. For the price during summer and winter I think Oman Air is very hard to beat on this route. I look forward to using them again next year once the new muscat airport opens.

I had a mixed opinion of Oman Air. On the first flight to Muscat from London, staff were quite miserable and didn't seem happy to help (unlike budget airlines I've used in Europe, anyway). Dinner was great, but breakfast wasn't great. The layout of the plane was quite good, and entertainment was good. On the returning flight home, staff were friendlier. I don't know if this is a cultural thing, but I just didn't find the staff very helpful or smiley, which is odd, as there is such a huge emphasis on friendliness for airline staff. Perhaps they were just having a bad day, which I understand. For the price of a return flight to Zanzibar from London flying directly to Zanzibar after a quick transfer in Oman, I would travel with Oman Air again. On a superficial note I thought the airline outfit for the staff was beautiful, very smart and the staff looked amazing!