✅ Trip Verified
| San Jose to Golfito. We booked a 16-passenger charter for our family to fly to Golfito. A few days before the flight, we received notification that we were now flying two planes a 12-seat Caravan and a five-seat plane. Suddenly weight mattered, where it didn't on the 16-passenger. They had to refuel the smaller plane 5 times (with jet fuel) before finally finding the lower grade fuel necessary for the 5-person transport. They did not load any luggage on the Caravan and loaded the five passenger plane with not just my family's luggage, but luggage of another family as well. When you book a specific aircraft and pay for that aircraft, you should get that specific seating arrangement. Our luggage was sent five hours later on another plane. The idea was to celebrate my mom's 80th birthday, with almost everyone on one plane. The new arrangement did not allow that to happen. Nature Air also wanted to change the return time to three hours earlier than we had chartered, with the same problems with luggage. Some of us were off to other destinations and HAD to have our luggage that night. We cancelled and booked another private charter, which went seamlessly. Somehow that airline was capable of loading all passengers and suitcases. My wife was stuck essentially in the luggage compartment so that everyone could fit, with my 12-year old nephew in the co-pilot's seat.