| Used this airline to travel from San Jose CR to Drakes bay, a short internal flight. A week before we went we were informed by email that Drakes bay airstrip was closed and that we would now fly to Palmar Sur, a 'nearby' strip instead. On arrival we had a take a cab (10 miles), to a river boat stop where we waited for 3 hours before taking a 90 minute river trip to Drakes Bay. 5 hours later and £100 in fares poorer (Nature Air did not offer any assistance in the transfer at all) we arrived. Bearing in mind the flights are not cheap at £400 return for 2 for an hour in the air, we feel that this is a bit of a rip off aimed at maximizing receipt of tourist dollars. The return would have been the same but we were not prepared to wait 4 hours at the river restaurant and took a cab ride to a local bus station and took a clean, comfortable, air conditioned bus for £8 for both us back to San Jose meeting the locals and seeing the country, arriving well before the plane would have. Also, if you book the 'cheapest' tickets, where the baggage allowance is 12lbs you will be stung for excess baggage charges. Overall, a very poor experience, shocking value for money and poor customer care.