Lao Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 101 reviews
8/10
No Skytrax Rating
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10/10

"I definitely recommend them"

Review by (Thailand)

First time on a flight to Laos. Impressed with the staff at Bangkok BKK airport. I flew to Vientiane on Lao Airlines on September 3, 2015. Not a full flight, plenty of staff at every point. At check in they were very nice. I had to come back and check in a small package because security wouldn't let me through with a tube of sunscreen. Very helpful in directing me to the post office where I could buy a small box, and let me check it in. After I got through security and immigration, at the gate there was a nice clean, quiet waiting area with a bathroom close by. No shortage of airline staff, all of whom were polite and nice. The aircraft is fairly new, ATR 72 prop plane, which seats 48 passengers. The plane was about 50% full. The seats are leather-like and as comfortable as you can expect. Seats recline some. Very clean plane. I did not use the lavatory. They board and disembark from the rear of the plane, so if you are in row 1, you are the last to disembark. The overhead compartments are very small, if you have a large backpack, they won't fit. The seats are a 2-2 configuration. I was in row 5 which was right opposite the propeller. After airborne, I moved to row 3 so I had a better view. Short flight, 1 hr 15 minutes, very smooth, all instructions were given in two languages - English being one of them. Could easily understand them. At a cruising altitude of 25,000 feet, my ears felt a whole lot better than on Airasia! Good landing, good service, good clean equipment, I would definitely recommend them. They did provide a snack, which surprised me. It consisted of a sandwich and water. My flight cost was $100, plus a $50 surcharge for fuel! then taxes, it came to $175.00 for a return ticket. For such a short flight it was a little expensive, and considering they are flying with such low passenger capacity, I am surprised the fares aren't more competitive.
AircraftATR 72
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBKK to VTE
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"lovely cabin crew"

Review by (United Kingdom)

Initially a bit skeptical as we had never flown with Lao Airlines before. Turbo prop aeroplane, with very comfortable seats and lovely cabin crew. It was a clean and modern plane. Much more economical than the other choice of airlines to Luang. Would recommend Lao Airlines.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteBangkok to Luang Prabang
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Lao Airlines customer review

Review by (Laos)

Flew many times with Lao Airlines, mostly on time. The seats are comfortable and onboard service good. Just the tickets sometimes are expensive for very short routes, but competitors are missing.
AircraftATR 72 600
Type Of TravellerBusiness
Cabin FlownEconomy
RouteBangkok to Vientiane
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Lao Airlines customer review

Review by (Vietnam)

SGN to Pakse and return. Will someone please give this airline the four star rating they deserve? Cheerful FAs on time departure and arrivals clean ATR 72s and Airbus 320s and free Beer Lao. Even the coffee was good on my flight into SGN this morning. I cannot recommend Lao Air highly enough.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Lao Airlines customer review

Review by (Vietnam)

SGN to Pakse and return. Will someone please give this airline the four star rating they deserve? Cheerful FAs on time departure and arrivals clean ATR 72s and Airbus 320s and free Beer Lao. Even the coffee was good on my flight into SGN this morning. I cannot recommend Lao Air highly enough.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Lao Airlines customer review

Review by (Singapore)

VTE-LPQ in business. Check-in was slow as economy passengers used the business line. There was also no priority boarding for business passengers. On this very short flight we were given a cold towel served juice and a pack of chips. I didn't pay much more for a business seat as compared to an economy ticket so it was still worth it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lao Airlines customer review

Review by (Singapore)

VTE-LPQ in business. Check-in was slow as economy passengers used the business line. There was also no priority boarding for business passengers. On this very short flight we were given a cold towel served juice and a pack of chips. I didn't pay much more for a business seat as compared to an economy ticket so it was still worth it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lao Airlines customer review

Review by (United Kingdom)

Flew Bangkok to Luang Prabang on 17th March. Flight on time clean new plane charming crew and decent snack on what was a short journey. All in all a very good experience.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lao Airlines customer review

Review by (United Kingdom)

Flew Bangkok to Luang Prabang on 17th March. Flight on time clean new plane charming crew and decent snack on what was a short journey. All in all a very good experience.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lao Airlines customer review

Review by (Canada)

Chiang Mai to Luang Prabang and a later flight on to Siem Reap. Both flights with great check in and on time. Tidy ATR planes with competent staff. Snacks on both flights and beer on one leg very adequate for a short flight. Great little airline.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
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