Kenya Airways

LHR to NBO and Juba return. Excellent flights in both directions. 777-200 on LHR-NBO legs with comfortable if slightly worn lie flat beds. Excellent cabin service throughout. NBO-Juba in new EMB 170 in economy but good food and drinks. Faultless service despite the chaos of Juba airport.

NBO-AMS. Checked in on-line baggage drop very efficient. B777-200 with relatively new interior and functioning IFE. Flight left on time and arrived in AMS 30 mins early. Cabin crew were friendly and informative. The food was well-seasoned and hot drinks available throughout. Arrival in AMS was smooth and I had my baggage within 10 mins of landing. It is unfortunate that KQ is unable to provide this experience every single time. That accounts for the low ratings and terrible reviews.

Frequent traveller between NBO-EBB. Good mannered and helpful staff. Left 10 mins ahead of schedule and arrived on time. This is unique given frequent delays on this route. Will the improvement hold?

LHR to NBO. Boeing 777 could feel the seat framework through the upholstery IFE didn't work entire control unit in armrest out of action so when the cabin lights were switched off at 10pm I couldn't even switch the light on to read my book. Cabin staff unhelpful and surly. Drinks only offered with meals so only twice on a 9 hour flight. Return flight also 777 different experience completely - staff nice seats fine IFE worked came round with drinks several times. Internal flights from Nairobi to Mombasa and return were fine.

LHR to Nairobi. Flight left on time and arrived early. Seat 31 back row but only 2 seats were comfortable enough and reclined ok. Food very good and FA's good. Night flight so not bothered about IFE. Return left on time and arrived early. Food not so good. Same excellent seats. All in all very pleasantly surprised after reading some awful comments. Would use again.

Johannesburg to Nairobi. Check-in at Oliver Tambo is a disaster. I had checked in online but despite this I had to check-in at the machine as well as the check-in counter. The printout from the online check-in as well as the boarding pass printed by the machine are both promptly torn up by the check-in agent who then prints the "final" boarding pass. Trolleys are not allowed in the queues "for security reasons" when all other airlines operating from the same terminal allow trolleys to be pushed right up to the check-in counter. Flight itself is poor. Old aircraft with many broken seats and badly trained staff.

Johannesburg from London. Fairly easy to book and good at check-in. Food served on London-Nairobi trip was awful - the local Ugali was served. This is not something you serve unless fresh and especially not on an airline. We were delayed disembarking in Nairobi we waited on the tarmac for the buses to take us to the terminal! Worse was that it was a cold night. Would not recommend this airline in its current state. It needs urgent and drastic overhaul.

London to Nairobi was an OK experience from there it went right down hill! Arrived at Nairobi to the news that my onward connection to Kigali had been cancelled; so an extended stay at the worst "international" airport I have ever been in. Combine that with less than helpful staff made for a very miserable 4.5 hours. Onward flight was in a modern comfortable airplane but no compensation for the "Nairobi Experience". Will definitely be seeking an alternative route next time.

From Nairobi to Addis Ababa via Djibouti. I must say that was the worst flight that I have ever been on. The seats didn't recline enough for one to say that they were in business class. The seating was just uncomfortable and the seats were small. The cabin crew helped by providing a fairly good service. Other then that the flight was just a drag and when I landed in Addis Ababa my back was hurting. That was my first and definitely last time flying with Kenya Airways.

Flew from Kenya to Bangkok. Service and food was good. IFE was below average half the channels did not work. The bathrooms at least this time had enough toilet paper and hand towels. Service has a long way to go before it reaches other airline levels. Jomo Kenyatta a very old and tired airport.