✅ Verified Review
| My round trip flight on JetStar was pleasant until my last leg on 25 March from Ho Chi Minh back to Singapore. Upon boarding, I was not allowed to place my luggage in the opposite empty compartment (where I can keep an eye on) and can only place it above my seat as insisted by the crew (I complied). Throughout the 2 hours flight I remain seated all the time with seat belt fastened, seat upright, window blinds up, not disturbing anyone, not requiring any assistance, and even tucked away my camera in a waste punch instead of hanging it over my neck. After 1 hour in to the flight, a crew member tells me that my camera waste-pouch would get entangled in an emergency and it is JetStar’s policy to stow waist pouch in the overhead compartment. I did not comply with this second instruction as I have never heard of such instructions before. He insisted and said he had already told me so. After landing where all passengers had disembarked, I showed him that my is not a strap-on-waist pouch but a pouch that straps on to my tight-belt and any entanglement would be on my belt rather than my pouch, and this would rather amount to a no belt policy. When I said that he is the first crew to complain about my pouch, he replied that all other cabin crew had not been doing their job. When I said I will write to JetStar for clarification, he encouraged me to by offering me JetStar form to fill in and said I will get a quicker response through this form submission. As a paying customer with a choice of not having to be subjected to such authoritarian in-flight service, I would like to hear from JetStar on what is JetStar’s intention?