✅ Verified Review
| Hong Kong to Singapore. Flight was operated by an A320. Boarding time was supposed to start at 7:55pm, but the aircraft didn't even arrive until 8:10pm! Boarding was fast and efficient, although sitting in a window seat meant that I had to squeeze past 2 ladies to reach my seat, and I really do mean squeeze - the seat pitch was very narrow and the seats didn't even recline more than a few degrees, suppose this is the standard for LCCs. Once boarding was finished, we couldn't push back-the pilot told us that due to traffic at Hong Kong airport, our pushback would be delayed! The scheduled departure time was 8:25pm, but combining the late arrival of the aircraft and the heavy traffic, we didn't even take-off until 9:37pm. In the end, we arrived in Singapore at 1AM, 1 hour behind scheduled. There was no wi-fi or entertainment offered on board. The saving grace of this flight was the cabin service. During boarding, the cabin service was dismal - they didn't even greet the passengers and generally didn't feel very warm. However, after take-off, they did improve their quality of service a lot-very responsive, every request was attended to quickly. After landing, they also apologized for the delay and the "inconvenience resulted to passengers". All in all, although the seat was really cramped and the flight was delayed by 1 hour, the saving grace was still the cabin service, and given the price, I might consider flying with them again.