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| Singapore to Darwin. I've been traveling consistently for more than six months now, and Jetstar is the first and only airline I'm dissatisfied with. It takes a lot for me to get motivated to write an online review, but here we are. I booked a flight online in October for Dec 2, then later tried to move my departure to the previous day. The payment system would not take my edit and payment, and would clear all my credit card input and return me to an empty payment screen. I tried a few times and then gave up. (I found out later this was due to a browser incompatibility issue they have yet to address. Pro tip: Use Safari, not Chrome.) Anyway, when I arrived at the airport last night to check in, I was informed that my flight left a day earlier. When I insisted that was incorrect, the staff (while cordial) basically told me it was my problem because I had definitely made the change online, paid the change fee and received a confirmation. To be fair, that much is true. But how this played out is really bothersome to me. What essentially happened was a booking glitch in the company's UI where I was led to believe that my change was ineffective - when in fact it went through. After checking, I did apparently receive a confirmation email buried way back in an inbox I can seem to only access with some creative filtering. And any kind of extra surcharge for moving would involve me scrutinizing my bank account online daily, something that's simply not realistic for me to do regularly due to my constant travel schedule. So now I'm out the cost of that flight, the cost of an emergency hotel, and the cost of another much more expensive flight. My weekend is pretty much ruined, and much of the next week will be in a rush because I don't have the weekend to regroup. I've contacted the Help Live Chat with this company, and I still get the "it's your problem, you made the changes" line. I've tried contacting them via social media channels and they are only staffed by chatbots. I would love some kind of compensatory gesture - an apology at the very least, but some help with these emergency expenses due to the company's transactional obfuscation online would be better. Poor experience all around. I will not be doing any further booking with Jetstar.