Icelandair

My flight from Washington to Reykjavik was cancelled and rescheduled 24 hours later. This resulted in my missing the sailing of my cruise ship to its next port. I incurred over $400 in out of pocket expenses to catch up with my ship at its next port. Moreover I purchased Saga Class tickets (business class). The seats were wide with plenty of leg room but did not recline very far. Our evening meal consisted of a sandwich our breakfast was a cup of coffee and a granola bar. The inflight entertainment system was inoperable. Service was fine with lots of apologies but never again will I fly Icelandair.

JFK-KEF-LHR in Economy Class. Check in at the Terminal 7 was fast and the staff are friendly and not to mention that I'm able to check in two pieces of luggage for free is really a plus for this airline. Boarding process was done from back of the aircraft to the front with priority given to the disabled persons and those who travel with minors. It was surprising that the boarding process was rather quick and we're greeted by the flight attendant upon boarding and served with free Icelandic Glacier water. The seat pitch is fine and the B757 modern and simple cabin design is really a welcoming experience. As expected the flight departs on time and meal service starts about 30 minutes after departure although you have to pay for the meals. IFE on board is one of the best I've experienced. The high screen resolution really makes viewing the entertainment offering a fun experience although the choices are rather limited and the best part is no headphone adapter required. Since pillow and blanket are provided it makes the flight feels even more comfortable. Arrival at KEF was easy and quick but due to the fact that the flight arrives at midnight most of the shops are closed. After two nights transit at Iceland I continued my journey to London-Heathrow. Self check-in and security at Keflavik International Airport was quick and since it's afternoon flight all shops are open thus making waiting for the flight much more convenient. During boarding process I was surprised that instead of boarding through gates we're shuttled to the aircraft instead. The aircraft that was operated on this route are probably the last B757 that they haven't refurbished. The cabin shows its age and no IFE available although iPad was distributed after takeoff. The seat are rather less comfortable compared to the previous flight but it's acceptable for a short 2 hours flight. Arrival at LHR Terminal 1 was on time and the luggage arrive at the carousel before I was there due to quite a long time spent at the immigrations thus no "luggage-waiting-game" needed. (which is a plus). Overall the journey on board Icelandair is definitely worth it and the airfare is one of the best among all the carrier operating on the transatlantic route. I will definitely fly with them again.

Short staff in Denver required long wait to check bags. Ditto at CDG Paris on return flight. Economy seats are cramped and uncomfortable - my wife and I both suffered from leg cramps for a couple of days after each flight because of this. We were surprised to have to pay for food on a 7+ hour flight and the food-value for the price was poor. On the return flight from Iceland to Denver neither my wife's or my movie screen worked despite being re-set twice by staff. Staff offered to re-seat us at working screens but could not seat us together as we had booked and didn't make any effort to re-seat another party to accommodate us. In addition staff allowed several passengers to congregate in the aisle drinking and talking disrupting surrounding passengers. My past flights to Europe have been via American Airlines and Air France both of which provided a greatly superior experience to Icelandair. These tickets were booked by Viking River Cruises as part of a package. If I book with Viking again I will specify no Icelandair.

London-Reyjavik-Boston-Reyjavik-London. Economy class they were excellent throughout plenty of leg room and I'm 6'1". Staff were pleasant and all flights left on time no delays. No complimentary food on USA flights but I knew that before I booked. Was disappointed with the selection of food available to purchase. Would definitely fly with them again.

My wife and I flew Saga Class London Heathrow via REF to JFK New York and returned From Newark Liberty. All four flights were on time and the general standard of service was good Saga class on the plane is not what you expect from the main players for business class. However you get all the usual pluses with check in security clearances and lounges etc. Overall value for money.

After reading a few negative reviews about this airline I was quite concerned about travelling with them. I found the staff pleasant and I had enough legroom short stopover at Reykjavik gave me time to stretch my legs and go to toilet which were immaculate. Only complaint is that they take credit cards instead of money.

Manchester - Keflavik - Boston and return. All four legs were very comfortable Wi-Fi available approx 50 films plus other inflight entertainment. Lounge at Keflavik very good and Virgin Lounge at Boston excellent. All around very comfortable journey.

Round-trip from SEA-KEF-SEA in Saga Class. A pleasant experience overall. The Saga Class seats are behind the times and it is time for Icelandair to upgrade them to a fully flat-bed configuration. The inflight service could do with some improvement especially in the training of flight attendants. When I asked for a vegetarian option not only was one not available the flight attendants did not make any attempt to find alternative options or show the least bit of concern. WiFi was available on the SEA-KEF flight but on the KEF-SEA flight it was inoperative. These hiccups notwithstanding I recommend Icelandair for its overall product.

My wife and I travelled from CPH to EWR via KEF. We were very pleased with seating and service. What surprised us was the quality and taste of the meals served.

FRA-KEF-SEA (July 16th) (FI521/FI681) DEN-KEF-FRA (Aug 6th/7th) (FI670/520). We had a holiday flight from Germany to the US this summer. We booked very early and Icelandair took the money very early. The good news is you can bring along two pieces of checked-in luggage each. We knew we had to pay for headphones and food which is ok. Airlines in general should imagine how it smells when four of your neighbors eat their garlic sandwiches and goat cheese salads. Seats were medium convenient. It is nice getting a small bottle of water when entering the plane. During the flight free water was served. The noise within those older 757-200 is inconvenient. Preparing for the flight home someone had changed our seats and set us apart. We called Icelandair and got our seats switched. (Our original seats were empty when we got on board.) Because of a thunderstorm we were late in KEF which is ok. But it is not ok to not say a word that the luggage was not on board we waited in FRA for one hour in vain. I am not flying Icelandair anymore.