Hong Kong Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 118 reviews
5/10
4 star Skytrax Rating
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7/10

"good value for money"

Review by (Australia)

A decent offering which was good value for money. Flight was delayed 2hrs due to Chinese Air Traffic Control. On-board service was friendly and efficient and meal choices and quality were what you would expect for a 2hr flight.
AircraftA330-200
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RoutePVG to HKG
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Hong Kong Airlines customer review

Review by (Hong Kong)

I flew Hong Kong to Taipei on 24th May, then back to Hong Kong on 23rd August. I chose this airline because its airfare was way cheaper than the second cheapest airline at the time of booking. I was aware of its reputation for its tardiness but I still decided to give it a chance anyway. Outbound flight was supposed to depart at 12:10 but got delayed by two hours. However, it was understandable given that there were a lot of flights arriving late from the Mainland due to poor weather. Once I boarded the plane, flight remained on the ground for ages until the captain asked us if there was a doctor on board. None of the flight attendants explained why we were grounded for so long. Long story short, we landed in Taoyuan at around 17:00. Return was supposed to depart at 1450 but was delayed twice and I did not board until 18:15 and landed at Hong Kong almost four hours late. I asked the ground crew why it was delayed and it was the same reason as before minus the bad weather. While the cabin staff (plus staff at the airport) were friendly, inflight entertainment offers quite a lot of entertainment choices for a short flight and comfortable seats for a regional flight, it does not make up for the fact that timekeeping is the worst I have experienced. I wasn't even notified of the delays until I reached the airport, it's obvious that communication in Hong Kong Airlines needs a lot of improvement.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteHong Kong to Taipei
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Hong Kong Airlines customer review

Review by (United States)

Outside of aircraft dirty but inside new and clean. Cabin crew young and enthusiastic. Full meal despite short (2 hr) flight. IFE acceptable.
AircraftA332
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteShanghai to Hong Kong
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Hong Kong Airlines customer review

Review by (Hong Kong)

I have experienced wonderful hospitality, food and beverage that is above average and quite delicious. The lounge is spacious and with good food, some even made to order. I got the excellent 1-2-1 new style flat bed pod seat, very private and great to relax in for a 5 hours flight. AVOD has limited choice, but for a regional airlines that's ok. Upon return, check in queue is short and efficient, using a shared lounge on 4th floor at DPS airport. The return flight experience was as good as the last. All in all, I am very impressed by this flight and feels confidence to use them again for going to Bali, which is at a fraction of the price to two of the big airlines who fly this route direct.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHKG to DPS
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Hong Kong Airlines customer review

Review by (Hong Kong)

HKG-BKK-HKG. Outbound Flight HX765 delayed by almost 2 hrs Inbound Flight HX762 delayed by around 30 mins. Flight delay seems to be a norm at this airline. Only pork bun and basic drinks were served inflight. Aircraft's were slightly old. Limited choices of Inflight Entertainment. However the flight attendants are young energetic and eager to serve.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hong Kong Airlines customer review

Review by (Thailand)

We flew from Bangkok to Hong Kong Hong Kong to Shanghai Shanghai to Hong Kong and Hong Kong to Bangkok. We liked the staff seat and the airplanes. The airplanes were new. We had delays on all flights. The foods were OK. The fares were low. We will fly HK Airlines again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Hong Kong Airlines customer review

Review by (Hong Kong)

HKG-BKK-HKG. Outbound Flight HX765 delayed by almost 2 hrs Inbound Flight HX762 delayed by around 30 mins. Flight delay seems to be a norm at this airline. Only pork bun and basic drinks were served inflight. Aircraft's were slightly old. Limited choices of Inflight Entertainment. However the flight attendants are young energetic and eager to serve.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hong Kong Airlines customer review

Review by (Thailand)

We flew from Bangkok to Hong Kong Hong Kong to Shanghai Shanghai to Hong Kong and Hong Kong to Bangkok. We liked the staff seat and the airplanes. The airplanes were new. We had delays on all flights. The foods were OK. The fares were low. We will fly HK Airlines again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Hong Kong Airlines customer review

Review by (China)

Shanghai Pudong-Hong Kong then Hong Kong-Shanghai Hongqiao both on A330-200 and delayed more than 1 hour. Seat comfortable and AVOD with a few movies. Cabin crew young and lack of experience no newspaper provided like KA/CX food awful and very tiny size the only reason I fly with HX is their low airfare between Shanghai and Hong Kong.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Hong Kong Airlines customer review

Review by (China)

Shanghai Pudong-Hong Kong then Hong Kong-Shanghai Hongqiao both on A330-200 and delayed more than 1 hour. Seat comfortable and AVOD with a few movies. Cabin crew young and lack of experience no newspaper provided like KA/CX food awful and very tiny size the only reason I fly with HX is their low airfare between Shanghai and Hong Kong.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no