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Hi Fly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
7/10
No Skytrax Rating
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9/10

"crew professional and polite"

(Portugal)

Verified Review | Lisbon to Recife with Comfortable and modern aircraft, with inflight entertainment. Cabin crew professional and polite, and were also helpful. Beverages and food on board were enough.
Aircraftunkonwn
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLIS to REC
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this was a great flight"

(Portugal)

Me and my family flew Hi Fly from Lisbon to Salvador last December and it was a really nice experience. My chlidren were very happy with the ipads onboard, it was a great way to keep kids (and adults) entertained. Instead of traditional seats with TV on Hi Fly they give each passenger an Ipad, with newspapers, magazines, music, tv series and a excelent variety of movies, to return in the end of the flight. Catering was top quality for a charter flight, and crew was very friendly and helpful. Loved their turquoise uniforms. This was a great flight!
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLIS to SSA
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"inside of plane was grubby"

(United Kingdom)

Cartagena, Colombia to London Gatwick on Hi Fly. We took off late because the airport did not have a fuel bowser sufficiently large to refill the plane in one go. Hence dinner was not served until three hours into the flight (after 10 pm). My pre-ordered veggie meal was not available so they reheated an already cooked but left over meal from the outbound flight (it was awful). Then lights out and off to sleep but just over one hour later we were woken up (lights on) for an inflight snack of crisps and a ham/cheese hot melt sandwich (no veggie option available so I went hungry). Lights off and then about 90 minutes later we were woken up for breakfast. It would have been better to have given us the melt asap after takeoff and let us sleep after the late dinner. The inside of the plane was grubby and the seats had not been cleaned for a long time - the seat pitch was reasonable for economy. The inflight entertainment was a multichannel loop affair but no one knew what was playing because there was no inflight guide and the crew did not know either. The cabin crew were vaguely interested in their job (one at the back was very good) but there was no real customer care. Upon landing there was a technical problem with the airbridge but the captain did explain what was happening and how they were planning on fixing it (well done him).
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCTG to LGW
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Hi Fly customer review

(United Kingdom)

This airline replaced our scheduled Thomas Cook flights. The aircraft cabin layout was different to the advertised Thomas Cook one so the reserved seating was no longer suitable. Luckily we were able to change. The Hi Fly crew were good but there were also some Thomas Cook crew on board which led to a disorganised feel. I think it would have been more appropriate just to let Hi Fly crew operate the flight.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteStansted to Antalya
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Hi Fly customer review

(Canada)

This flight was a replacement for a TAP flight that was cancelled the previous day. The aircraft was an and there was no inflight entertainment what so ever. The crew was young and pleasant. We enjoyed the experience.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNatal to Lisbon
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes