Freebird Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 57 reviews
5/10
No Skytrax Rating
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9/10

"experience and all was great"

(United Kingdom)

Not Verified | I was really happy for the service provided. Although this was a budget airline, it did not affect my experience. The flight crew were amazing and the pilots the same. The only advice or suggestion I would give is allow cabin to accept card payments because not everyone carries cash. I would have loved to have purchased a beverage but unable to due to this reason. Other than that, the experience and all was great and couldn’t have asked for anything better.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBournemouth to Antalya
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never would use them again"

(United Kingdom)

Not Verified | Myself and my daughter had a flight due to leave at from Manchester to Dalaman at 9.40am and never left till 7 hours later. Got one £10 voucher which doesn't cover tea and toast. Plane refuelled with us on it and told us to undo the seat belt. No proper claim form in website, whatapp person disrespectful, in the end you have to use Contact Us form. Once finally claimed for compensation first offered us £275 airline voucher (never would use them again), then refused, offered £300, and then finally got £350 x2 owed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Dalaman
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"having to rush through airport"

(United Kingdom)

Trip Verified | Checked in online but still required to collect boarding passes at check in desk, arrived & 2hrs in advance, still in queue with large portion of other passengers & 20 mins before scheduled departure, plane theoretically boarding. No time for food or toiletries at duty free. Other passengers with mobility issues, all of us having to rush through airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Dalaman
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delay in departure for about 4hours"

(Iran)

Trip Verified | It is so bad. We have delay in departure for about 4hours, the worst thing is that they do not explain or even apologize. I am so sorry. I never want to buy ticket from this company. I have a 8-year old boy. He can't tolerate this situation. We pass the searching gate and at final time we know about 4-hour delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Tehran
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Ruined my whole holiday"

(United Kingdom)

Not Verified | Lost my baggage and took 7 days to retrieve it. Ruined my whole holiday. Was so hard to even get a single reply. Both flights delayed 2hrs in total. Picked up my suitcases with missing wheels. Awful. Avoid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Antalya
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they don't want to refund us"

(Macedonia)

Trip Verified | They broke our baby stroller and for one month long they are refusing to refund our money pretending that our bank details are incorrect which is not the truth. The details are correct, the problem is Freebird, that promised us a refund and now they don't want to refund us. Never ever fly with this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSkopje to Antalya
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"cared only about their phones"

(Germany)

Trip Verified | I would like to write about my experience with Freebird Airlines. The first flight was 19.04 CGN - SSH. We flight with my son and husband on seats 1a, 1b and 1c. The Senior flight attendant didn’t work the full flight, was eating in the kitchen, scrolling her phone and she had her luggage in the kitchen for to put food and drinks from the kitchen inside. Also it was not allowed to go to the first toilet . The dialog was like - I need a toilet - Go to the back toilet. - Why? It’s free here - Go. The second women was seating in her phone the full flight too and didn’t work. We preordered the food for 50€ per person, but we didn’t get it. The woman from the last kitchen came to us and told that they have only bolognese. Unfortunately the taste was terrible, that we must buy snacks extra for to eat something during the 4,5 hours flight. Also we had a problem about safety. We had a car seat with us for children 15-18 kg. And we asked the Senior flight attendant - can our 2 years old son (13 kg) flight with this seat or not. She said that it’s allowed and he will be safe so. 26.04 we had the flight SSH - CGN We had same seats (1a, 1b, 1c) The team of flight attendants was great! The pilot spoke very good both languages. The Senior flight attendant came directly to us, and explained very professionally why it’s not possible to use the car seat for a small child in the plain about safety reasons. The full team worked the full flight, was friendly and smiley. We got our food, that was tasty. I sincerely hope to flight with the flight attendants from the first flight never again, because they don’t want make their job, they don’t care about the comfort of the passengers in the flight. They cared only about their phones and food with drinks.
AircraftA320- Neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCologne to Sharm el Sheikh
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Overall experience was okay"

(Germany)

Trip Verified | Flight was slightly delayed, aircraft was okay, food in aircraft was at very cheap price and the service was good. Overall experience was okay, not extraordinary but not bad as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLeipzig to Antalya
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was pleasantly surprised"

(Germany)

Not Verified | Antalya to Nürnberg. I was pleasantly surprised, very good for a low cost company. Staff spoke both english and german, very polite, professional and well dressed staff. Departed as planned. Food and refreshment available on board. I will be glad to fly with Freebird in the future too.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Nürnberg
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"leg room was extremely cramped"

(United Kingdom)

Not Verified | Exeter to Antalya. Worst flight I have ever been on. I'm 6ft2 and the leg room was extremely cramped. The flight was unstable, there was zero ac on both flights so it was very very hot. The food was expensive and poorly displayed menus. Delayed flight with no explanations and bad timings for take offs. Would avoid at all costs and will be contacting TUI.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteExeter to Antalya
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
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