✅ Verified Review
| Business journey from Prague to Dubai return flight FZ 780 flydubai. Departure at 13:20 pm from Prague. Business priority class. Everything went wrong from the moment we have arrived to the airport to check-in. flydubai supervisor let us check in without a word about any problem. But I could hear something about late taking off to another customer who wanted to go to passport control. I had to go to her and ask her directly, if the information of flight delay is correct. She said: Yes, approximately 4 hours of being delayed. I went to her again and ask her if it is true, because we are having a meeting in Dubai, hotel confirmed and we are going to see the New Year´s fireworks. She answered: It is your problem. You must be comming earlier. When it was 17:30 pm, there was a sign on departure schedule board: Dubai FZ780: departure 23:00. No one came to us, no info what is happening etc. After my asking to airport staff I was answered that there is a thick fog at DXB airport (but plane is from 15:30 at Prague airport). FlyDubai supervisor wasn´t at her office and no one could reach her. No official info from flydubai representative. It was a really poor apology and answer about the fog. Turkish airlines, Emirates with the big airbus, SwissAir, SmartWings and many other flights from PRG to DXB were departing and the flights from DXB were landing in PRG. But only FlyDubai customers were sitting on the floor in a hall and waiting hours for new information. I have checked the weather radar at DXB airport from my notebook and the visibility was from 8km to 10km. After another complaining, I got the phone number to flydubai representative help line. No answer, just automatic speech (Thank you for your calling to flydubai, for communication in english press 1 and my call was automaticly cancelled). Help line didn´t help at all. Finally at 22:00 a new schedule of Dubai departure showed PRG to DXB FZ780 FlyDubai: 1:00 am 1st January 2017. I was so upset and annoyed. I realized that my business, hotel reservation and New Year´s firework are totally buried. I wanted my money back and wanted to cancel the journey. When I reached the flydubai representative, I was told that no cancellation is available due to weather conditions. I asked the captain with his crew who were just passing us and arrived to PRG from Africa with stop on DXB and continuing to PRG and he told us, that it is nice and sunny in DXB without any problems. The representative of flydubai told us after this, that pilots need to have a rest and will not fly. After protests of other passangers, they gave us 10 dollars ticket for refreshment, but in Duty free zone there was everything closed because of the New Year´s Eve. At midnight a member of airport came to business lounge and said: The lounge closes normally at 19:00 and it is 24:00 now. Go to the counters down to the hall to the others. Small kids, infants, old people, no matter. At 1:00am next day departure schedule board shows FlyDubai FZ780 to DXB planned departure 7:00 morning. Flight delayed 18 hrs in total, no hotel (they said none available), no refreshment, no help, no info, no more flydubai.