✅ Verified Review
| Dubai to Beirut. Being that it was my first Fly Dubai experience, I was not familiar with the way it works, but the booking experience should have more transparent instructions. I ended up paying 450 AED for luggage for only the outbound part of my trip. While checking in, I was prompted that after check in I cannot add "excess baggage". In the dictionary of airlines, excess baggage means baggage exceeding your check in allowance. If the concept behind Fly Dubai is a cheaper airline with option to pay for baggage, later explained to me after paying an unreasonable amount for 1 piece of luggage, then when checking in it should prompt the customer to "add baggage" not "excess baggage". This is extremely misleading. And when I was buying my ticket, it indicated 1 x 7kg carry on and 1 x 31kg check in - that is what I thought my allowance was. Why did it say that if I was then forced to pay for it? After paying this ridiculous amount for my 1 piece of checked in luggage, I was told to pay online for my luggage on the return flight. However, upon checking in for my return flight, there was no prompt nor was there an option to add any baggage. I checked in and then called FlyDubai, spending more money on an unnecessary long distance phone call. The representative explained that my return flight had an "offer" for 1 free checked in bag. Why did the first agent on my outbound flight tell me to pay online for the return. Huge customer service fail. Website is unclear, misleading, and user unfriendly. Customer service doesn't provide accurate guidance. Next, the tv screens on the flight are a disaster. I paid 35AED for the movies option, but the touch screen barely works! By the end of each flight, both outbound & inbound, my fingers were sore from pressing so many times until the screen responded to my selection. When it finally did respond and my movie played, it skipped half the time! Making the entire movie unenjoyable. Lastly, why create a food menu when the items on that menu are always sold out? I imagine only the first 10 rows actually obtain what they request from the menu. Either enforce a pre-purchase online or offer snacks only in-flight. These instances really give this airline a messy image. You can be a budget airline, but have it together. You are not currently achieving that and after this experience, I am likely to avoid Fly Dubai going forward.