✅ Verified Review
| Nairobi to Dar es Salaam with fastjet. The Cabin Crew were the only good thing on this flight. I work in hospitality and the customer service we received was appalling. The only reason we knew that there was a flight time change was because I read every email twice even if they are reminders. Otherwise, the email with the flight change of time was sent as a Flight Reminder with no actual indication that there is a change of timing. When I called the sales office at 4am (when customer service is meant to open) to query if this was correct and not a typing mistake, she said yes, when I asked if there was any way to change the flight, as our party needed to be in Nairobi by 11.00 pm latest, she said no very rudely, then I asked if she could assist us with another airline and while speaking to her, she cut the phone. When calling back to speak to her again, we were on hold for 9 minutes before giving up. When trying to discuss this issue at Dar Es Salam airport, the attended stared at their computer not even acknowledging the fact I was talking to them, with no response after explaining what happened. When checking in, our attended didn’t look up once. I asked a few questions with no acknowledgement. After asking the same question four time, my friend told me to give up as it is clear no one was interested to help. Even though the flight was not full, we were seated on the very last row, where the seats were so small, I couldn't fit in them. Luckily our Cabin Crew were very nice and let me move, and spoke to another passenger about swapping. We had planned a surprise birthday party for one of my friends when dropping her home, as she just turned 25, however as we didn't get back to our homes until 1.30am, everyone had to leave, and the entire surprise was ruined. Luckily again, the cabin crew were nice and made a announcement on the overhead. Honestly the entire experience with this airline apart from the cabin crew is a serious disappointment.