✅ Trip Verified
| Johannesburg to Cape Town. I would like to lodge a complaint as I was very disappointed with the whole experience. The flight was delayed, we were at the gate on time and there were no announcements or updates made. Instead the staff just chatted amongst each other saying they don’t know when we will be able to board. Almost 45 min later we boarded, I have two small children (2 years and 5 years) and a pram but we had to stand in the queue. No courtesy and consideration was given that parents with young kids and old people should be allowed to board after business class. I have travelled many airlines with my kids and all airlines give courtesy and assistance when travelling with kids. The aircraft was unclean, chewing gum on armrest and dirt in the magazine pocket. After landing in Cape Town we received our pram back which was returned scratched and the agent that booked us in Johannesburg OR Tambo airport did not tag one of our bags. It was the bag with my 2 year olds clothing, medication and vanity. The Agent we spoke to was very helpful and was the only positive part of flying British Airways. The incompetence of not tagging our bag and possibly not finding it and finding it only after a few days caused a huge inconvenience. The bag was found 6 hours later, despite it being returned it was my toddlers things and I had to go right away to purchase all new things as we were on holiday in Cape Town for a week only and I couldn’t wait for possibly a few days or not finding it at all. 2 weeks later after many emails I received an email that I have accepted the terms and conditions when purchasing the ticket and hence theres not much they can do expect give me a lousy R250.