| An utter disgrace. Flight departed Jersey late as heavy fog over Southampton was making landing impossible. A break in the weather meant that the pilots decided to give it a try. As it transpired, by the time we reached Southampton, the fog had resettled and we weren't going to be able to land. The flight returned to Jersey. En route back to our point of origin, the cabin crew told passengers that we'd be 'looked after' by Blue Islands on our return to Jersey and that taxis and overnight accommodation would be provided by the airline. However, when we returned to Jersey Airport, there was not a single Blue Islands employee to be found. The Swissport employee who rebooked the passengers said that provision of taxis and hotels was (understandably) not a Swissport obligation, and this meant that Blue Islands had not only failed to provide the taxis and accommodation promised, but didn't even have the courtesy to send an employee to inform us of the same. We were abandoned at the airport and left to fend for ourselves. When I made a complaint, various Blue Islands' staff denied that we had been abandoned at the airport because Swissport had rebooked us and that Swissport were 'representing' Blue Islands. Being rebooked and then left in the airport without the taxis and accommodation promised, and then being left to fend for ourselves doesn't equal abandonment in the world of Blue Islands. I did wonder what I would have done if I didn't have the money for a hotel or the means to get there. I couldn't tell if anyone from Blue Islands could have cared less as they didn't even have the courage to find an employee to 'front up' to a very angry group of 20 passengers who had been lied to then abandoned. You can't actually rate this level of 'customer service' because there wasn't any. That Blue Islands couldn't land in Southampton due to fog is not their fault. To return the passengers to Jersey and then just leave us in the airport is absolutely unforgivable though. I can honestly say that in c.40 years of flying worldwide I've never experienced anything like this. As you can probably guess, some two months after the event I remain disgusted with the way the passengers on this flight were treated. Blue Islands told me that the cabin crew shouldn't have promised taxis and accommodation. Maybe so, but it didn't stop them from doing so - repeatedly - and when you make that commitment, you are obliged to follow it through if you want to be taken seriously as a company that has any interest in the concept of customer service. Blue Islands didn't follow through, they just ran away. This behaviour was shameless and exacerbated by Blue Islands showing absolutely no contrition whatsoever and claiming that being rebooked by Swissport somehow did not equal abandonment by BI - not only a nonsensical argument, but an offensive one. An absolute joke of an 'airline'. If they had any competition on the routes they fly then they'd be out of business in a fortnight if their behaviour on the night in question was the norm. Shocking. Offensive, uncaring and ignorant. Avoid.