✅ Verified Review
| I can only describe it as a poisoned chalice. When you pay a low fare and in return they offer you decent luggage allowance and nice food on board, you think you made the best deal. We booked tickets from Stockholm to Tehran and back with this airline and had the worst experience ever. On the way to Iran the flight was delayed from Istanbul for at least an hour. On the way back our flight got canceled because of the bad weather in Istanbul. The representative of Atlasglobal in Tehran had absolutely no idea how to deal with the situation. After 3 hours they announced that we can take the next flight on the following day. They didn’t provide another ticket that can take us to our destination via a connection that is not in a critical situation as they called it. They didn’t even provide a ticket for the next day, they just sent us home. The following day, we only got tickets from Tehran to Istanbul and they said that the next flight is full. In Istanbul they didn’t accept us for the flight to Stockholm because we didn’t have a boarding pass! At the end the flight left with empty seats on it. We spent the next two days mainly at the airport, waking up early in the morning to be able to get a seat on a flight which was going to be cancelled at the end. During this time the only thing that they provided for us was the hotel, no lunch, no dinner. The staff simply didn’t know how to deal with the situation, nobody wanted to take any responsibilities, it was easier for them to lie (!!) than to find a solution. We made it home after 4 days without our luggage.