✅ Verified Review
| New York to Lihue via Seattle. I booked a trip to Hawaii on Alaska almost 1 year before the flight date. This week, Alaska decided to change all of their flights, turning what would have been an 11 hour trip to New york into a 20+ hour trip with an overnight layover. I am flying with a 9 year old. When I called two days ago the agent had offered to fix my trip by routing us from Ogg->LAX->JFK. I called back today (2 days later) to take them up on that offer, and the agent said she would be unable to do that, and that I'd have to buy a whole new ticket. This is ridiculous on multiple levels. First, I paid $3000 for the voucher I used, which was donated by an Alaska executive at a Parkinson's charity auction. I am happy to track down and document all the details of that. Second, It is the airline schedule change that is causing this issue. Third, Alaska Airlines offered me this remedy two days ago, which was not ideal, and are now retracting that offer. Frankly, I'm speechless. This is the worst customer service experience I've had in a long time. Probably ever. And this is just the return flight. For the outgoing flight, they've change the schedule so that my connection now departs before I arrive. There is another flight from JFK (rather than Newark) that would solve this issue, but they are unwilling to make that change, due to some technicality in their system -- even though these airports are 20miles apart. See the picture below. It's a total joke.