✅ Trip Verified
| Fort Lauderdale to San Francisco. I have never flown with Alaska Airlines before. I had heard good things and was looking forward to my direct flight home from a week long vacation. Unfortunately however, I had a terrible experience. Before we took off, the flight was delayed several times. The lack of information from Alaska staff was the worst I have experienced. During the initial two and a half hour delay the only announcement that had been made said "The flight will be delayed by 80 minutes due to weather, which is good news compared to what I was hearing." Alaska staff seemed surprised when people came up to the desk with frustration. After boarding three hours late and being requested to buckle seat belts, we were told we'd be off the ground asap, max 30 minutes. The flight took off 80 minutes later with absolutely no further announcement. Once up in the air, my seat did not go back. My screen brightness buttons did not work. My headphone jack did not work. There was no USB charger. And the wifi did not connect for the entire six hour flight. If all this wasn't bad enough, Alaska flight staff then decided to offer double shot free alcohol to a clearly unstable gentleman sitting in the seat closest to the exit row door. This decision put the safety of all passengers on board at risk. After 3-4 large drinks, the gentleman proceeded to shout loudly on at least 10 separate occasions, and continued to act erratically. After another gentleman on the exit row requested to be moved, he was left alone in the exit row to potentially open the emergency door in his inebriated state, or perform action in an emergency situation! My wife was seated directly in front of this now drunk, unstable man and genuinely feared for her safety. Finally the Pilot was summoned to threaten an emergency landing and FBI action. Quite frankly, my wife and I and several other passengers we talked to were just relieved to land safely. Needless to say we will never fly with Alaska again.