Air Zimbabwe

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 22 reviews
5/10
2 star Skytrax Rating
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1/10

"a very bad experience"

(South Africa)

Verified Review | Harare to Johannesburg. I had a very bad experience with Air Zimbabwe and particularly the agent through which I bought my ticket - Geostar (a Portuguese agent). I booked a flight for 7am from Harare, and the flight was postponed indefinitely. Upon arriving at the airport, the front desk cashier demanded $50 airport taxes be paid in addition to the ticket that was already bought. Neither Geostar nor Air Zimbabwe bothered to inform me of the change in travel times. After requesting a refund, it has been 28 days of back and forth emails from the agent and the airline. No concrete answers or commitment. Just incorrect credit notes being sent to me.
Type Of TravellerCouple Leisure
Cabin FlownFirst Class
RouteHarare to Johannesburg
Date FlownJune 2017
Ground Service 12345
Value For Money 12345
no
10/10

"crew were very friendly"

(Russian Federation)

Verified Review | I enjoyed my flight aboard Air Zimbabwe from Harare to Johannesburg, the crew were very friendly and the service was excellent. We arrived ahead of schedule, check-in was fast and smooth and the seats were comfortable.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHRE to JNB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a nasty surprise at Harare airport"

(South Africa)

Verified Review | Harare to Johannesburg with Air Zimbabwe. Tickets on Air Zimbabwe are not cheaper than other airlines. At the airport you will need to pay an additional US$50 per person than if you fly using another airline. This is because Air Zimbabwe has not paid the Civil Aviation Authority of Zimbabwe (CAAZ) the taxes for past passengers so now the CAAZ obtains these taxes directly from passengers as they are about to leave. If you fly BA or SAA, these taxes are included in the tickets. Also note that online ticket websites (we used GoToGate) do not publish the additional US$50 or any such information on their sites so that you purchase tickets through them only to receive a very nasty surprise at Harare airport. The flight experience on Air Zimbabwe itself was not bad.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHRE to JNB
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Air Zimbabwe customer review

(United Kingdom)

With an unexpected weekend off in Harare and Victoria Falls beckoning Air Zim was the only option so we took a deep breath and booked. Outbound flight on 27-year-old B732 which left the stand with the precision of a Swiss train at 0800 and zero seconds. Served a reasonable snack and coffee and on-time arrival. Return flight on Sunday was on a leased E145 fully booked with departure from the stand 5 minutes early and again nice snack and drink en route. The crew was 75% SAA. Overall could have no complaints at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Air Zimbabwe customer review

Living and working in South Africa I fly home to Zimbabwe fairly often and try to be patriotic and use the national airline. I have only been delayed once in the past year. Food is good and service also of acceptable standards. Ggetting through to the Joburg offices is another story altogether - overall I think Air ZIm are doing the best they can with the resources at their disposal.
no
3/10

Air Zimbabwe customer review

Harare-London-Harare. Originally booked flight on Friday which was cancelled. Flights were punctual and staff friendly. Old planes and no entertainment. But being the only direct flight to Europe from Harare and with prices less then half of any other airline still OK for anybody wanting a cheap flight to London as long as one has the flexibility to cope with changes of schedule.
no
1/10

Air Zimbabwe customer review

I was on my flight back from London. There is never any inflight entertainment on your long haul journeys and yet they is a projector onboard - very disappointing. One of the flight attendants back chats when I ask for a refreshment because I could not sleep - he tells me sir do you know it is four in the morning! It is not good to arrive at the airport and get told that the aircraft has to stop over in Lusaka to refuel!.
no
na

Air Zimbabwe customer review

I thought I would try out Air Zimbabwefrom Harare as it is a direct flight to London and I dislike the long wait at Joburg airport when flying SAA/BA etc. However having had my Wednesday night flight postponed until Thursday then that cancelled until Friday then Friday flight cancelled without a single reason or apology. I figure 5 hours in Joburg is a small price to pay. Shame on you Air Zimbabwe. Never again.
no
na

Air Zimbabwe customer review

As I write I cannot even express my feelings because of the mannerism of Air Zimbabwe staff. I was bound on a flight from Harare to Bulawayo on 15 March and little did I know that I was going to lose all the things I was travelling to get in Bulawayo. I did not go to Bulawayo after all because the flight was supposedly overbooked. I was there in time for check in - ie. one and a half hours early. I was in the queue only to be advised that the flight was now full. To my disgust the airport staff were not even helpful. We were then told that they might be a flight at 1:30pm that will travel to Vic Falls and then get to Bulawayo around 10:30 pm. I needed to be in Bulawayo at 10am. Why weren't we told that there was a plane down early enough for us to find alternative transport. To add insult to injury I am told I can't get my refund until after six weeks. This was not my fault. The inefficiency of Air Zimbabwe leaves a lot to be desired.
no
na

Air Zimbabwe customer review

Return trip to Harare and a satisfying experience on both occasions. I geared myself up for what I prejudged would be an awful flight it was cheap so decided to take the risk. I am pleased to say my flight was extremely enjoyable. The food staff all friendly and highly efficient the captain - a lady entertainment and most importantly the wine was all brilliant.
no
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