Air Seychelles

In October this year I flew AUH-HKG-AUH HM86 and HM87. Although slightly late leaving Abu Dhabi due to a catering issue the entire experience with Air Seychelles was brilliant. Although they were not particularly new A330-200 aircraft's and the entertainment system a bit old and limited I found the cabin crew quite possibly the best in the business. They were an energetic and enthusiastic crew working hard to give excellent customer service to passengers. The flights were not full on either sector so having 2 seats to myself was great and comfortable. After friendly chats about the airline with some of the crew in the galley I was brought champagne and chocolates to my seat a lovely gesture. Air Seychelles was a stark contrast to their partner airline Etihad.

We travelled AUH/SEZ/AUH April 2013. The flights were both excellent. On time comfortable and with enthusiastic cabin crew. Even addressed by name in economy class!

Possibly the worst mid haul airplane I've been on. Was booked through Etihad (superb airline) but got Seychelles instead! Frankly it felt like Ryanair or Easyjet. Give it the widest berth! I'll even avoid Etihad to avoid the chance of this tin pot airline.

Flew JNB-SEZ and return. On both ways we had the same aircraft an older but very well maintained A330. The seats in economy are very comfortable and the service and catering were outstanding. Even the toilets were cleaned several times during the flight. Only the inflight entertainment could be better but I had my own iPad.

Flights in economy from Johannesburg to Abu Dhabi via Mahe on 27 March. On time excellent service comfortable seating and adequate entertainment. Was a joy to travel with them and transfer at the Seychelles airport easy. Airport is old and small - just a short walk to plane - not much to do there but fine for transfer. Highly recommended. Disgraceful service.

Travelled with them from Dar es Salaam to Mumbai on 23 Dec return 4 Jan 2015. Inflight service from Dar to Seychelles was awful. We had ordered chicken meals instead were given pasta. Because of the time factor and that they had only 2 attendants to serve 120 passengers they didn't respond to our call and when they did it was as if they were doing us a favour. Seychelles to Mumbai and back the service was good.

After waiting in a very long slow que we were told that our flight from JHB to Seychelles was delayed 3 hours. We were given lunch vouchers for Jackson's or Mugg and Bean. Jackson's would not honor the voucher. Once again we had to queue for a long time before we could board the aircraft. We have a 6 year old and should of been allowed to join the front of the queue. Nobody from Air Seychelles assisted us. Immigration on Mahe are extremely rude and the luggage took forever to come through. After all the delay and run around they lost my sons stroller which was only found after all the passengers had left the terminal. No apology from any of the staff at the airport. Disgraceful service.

Seats in economy are very comfortable with enough leg room. Unfortunately the staff are not well trained and rude. My airhostess required light was on for the almost entire 5 hour flight from JNB to Seychelles as I was trying to request a glass of water for my son eventually my husband went to the kitchen where they were standing and obtained a glass of water. When they served lunch they would serve 3 rows and then start clearing plates from the first row! That is how slow the service was!

AUH-SEZ round trip on A332 great service very polite staff food was tasty and plentiful. You cannot check- in online but you can request a seat. Even though they received the plane last year it has old IFE has limited movies around 8 and few audio channels. Some screens were not working. They will receive another A332 this year wishing will have better IFE. Good experience I would travel with them anytime.

We were due to fly at 19.30hrs the flight was diverted to Madagascar due to bad weather. We were kept in the terminal until 02.00am. None of the staff knew what was happening. They offered us food vouchers at 00.30hrs the queues for the one food kiosk were so large that it closed before all passengers could get their food. Staff did not give information and were rude. The plane landed from Madagascar about 01.00hrs but they didn't tell us they shipped us off to a hotel at 02.00am. The next day the girl at the desk just put our hand out for my ticket. No apology for the delay no smile. We ended queuing at Mahe for a further 3hours because they were unable to confirm our connections. Once again no-one giving water to passengers we were left like cattle just stood there. I have family in Seychelles but won't be going back until BA return or I'll fly Condor from Frankfurt next time.