Air Namibia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 88 reviews
6/10
3 star Skytrax Rating
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10/10

Air Namibia customer review

Review by (Namibia)

Flew business class with my wife and 20 month old toddler to from Windhoek to Cape Town and back. Both flights left on time and boarding was pretty quick even though the flights were pretty full. Onboard service was extremely good. The flight attendants were very friendly and helped with the little one where they could and made the flights a very relaxing experience. They are using relatively new Airbus A319 which were clean and comfortable. Food was good but this usually is the case with Air Namibia on all their flights. No on board entertainment on the flight but for 1hr 50 minutes this was not a problem.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Air Namibia customer review

Review by (Canada)

SW286 in economy in mid December 2014. I've taken this flight a number of times over the past 10 years this ranked as one of the better experiences by far. First and most important Air Namibia is now using a pair of relatively new leased Airbus 330-200s on this route. The difference between this and the old Airbus Boeing 747s and MD8s are striking. The passenger cabin is clean relatively modern and well lit. The seats have seat-back entertainment systems. I travel with an iPad pre-loaded with movies I want to watch so I can't speak to the entertainment menu itself. The food was relatively bland - simple but edible. They serve a "breakfast" close to landing but it's not up to much. Seat comfort - I was in 20H on the aisle adjacent to the bathrooms. Seat doesn't recline but there is no electrical box under the seat in front of you in row H. Flight departed FRA on time and arrived Windhoek 15 minutes early. The flight attendants were for the most part polite efficient and attentive without being fussy or cloying. This works fine for me but not for everyone. The flight is quite rigorously structured - drinks with a hot meal are served relatively soon after takeoff. The cabin lights are then turned off completely for the bulk of the flight (at least 6 hours). The cabin lights don't come back on until 2 hours before landing. All in all good value for the money and much more comfortable than I remember in the past. I remember this flight being more of an endurance ordeal than anything else I've flown SW286 on and off since 2000 and these new planes make all the difference.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air Namibia customer review

Review by (Namibia)

Windhoek-Cape Town return in May. The flying product of Air Namibia is very good indeed. New Airbus A319 with good seat comfort. Cheerful cabin crew and ok food. Inflight entertainment on the boring side but no problem for such a short flight. I did like it. What lets them down is the awful administration it takes ages to reach someone by phone and their so called call centre puts you on a loop whenever you are calling. So for me it was thumbs up for the flight and thumbs down for the admin.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Namibia customer review

Review by (Switzerland)

WDH-JNB. Flight departed on time food was good and service very professional. Seat comfort for a short-haul flight excellent! Boarding in Windhoek could be better. There was no priority counter. As with SAA passengers from Eco should not be allowed to use the toilet in Business class. The flight attendants should see to this.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air Namibia customer review

Review by (Spain)

FRA-WDH (Windhoek)-WVB (Walvis Bay): First of all bear in mind that this in an airline that only operates 10 aircraft's in total (out of which only 2 are wide body) so just do not expect them to have the same kind of resources of competitors with much higher economics of scale. Brand new A330-200 (delivered 2013) serving Frankfurt - Windhoek route with relatively simple business seats (2 setting only meal/upright and lie flat) any other position in between could be adjusted by pressing continuously either one of these 2 functions. Leg part is for thigh support only as an extension for calf an ottoman is provided where shoes could be stored underneath. Simple and tidy without confusing buttons. Meals are served in very basic cutlery (on plastic tray) but the taste is surprisingly good (choices between meat/chicken and fish/seafood plus entree and dessert). Crew efficient and friendly without being pretentious. Luggage handling excellent with priority collection for business. Overall an Airline product that well represents Namibia: relax neat and tidy. Definitely recommended if your final destination is Namibia.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Namibia customer review

Review by (Germany)

Windhoek-Cape Town Business. Good boarding perfectly on time. New A 319 with extremely comfortable Business- seats (2-2 configuration new seats with plenty of rooms). Breakfast was good flight attendants very attentive and checking on the passengers. On time arrival. Can't get better than this flight and price was reasonable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air Namibia customer review

Review by (Germany)

Had a very pleasant experience on my flight from Frankfurt to Johannesburg via Windhoek on the new A330-200. Check-in swift and friendly staff. Boarding easy. Departed on time and arrived 30 min ahead of schedule in Windhoek with a 1 hour layover going to Johannesburg. The new A330 is very pleasant seats are very comfortable and was able to sleep for most of the time. Will be using Air Namibia on my future trips.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Namibia customer review

Review by (United States)

FRA-WDH. Business Class. Separate check-in was efficient. Access to Cathy Pacific lounge. Flight took off on time landed on time. Three course meal + breakfast. Appetizer (smoked salmon) and desert (cheese plate) were good. Wine selection was solid. Main course was below average. Seats were circa 12 years ago. No AVOD but several channels to choose from. My video worked. My colleague in another row was not so lucky. When she brought this up our flight attendant mentioned how the staff was looking forward to the new A330s. Simple touches would have refined my overall view menu cards a little more attention to make up for the sub-par seats etc but overall it was a good flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Namibia customer review

Review by (United States)

WDH-CPT. Business Class Flight departed on time/landed on time. Loads of leg room in both economy and business. I would argue too much leg room in business class (I'm short) but it was more than normal. Business class has in- seat video systems but was not available on shorter routes. Service went like this: welcome drink newspapers coffee/tea breakfast (food was very good). I went to the back cabin during the flight to stretch my legs it was “Economy Plus” seating throughout. At airport I did noticed the business class luggage came out last. Overall a good product new airplane.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Namibia customer review

Review by (South Africa)

Frequent Flyer with Air Namibia part of their Rewards programme. Live in Cape Town but work in Namibia every 6 weeks for a week. Use to fly Economy but because of their old planes I moved over to Business. They have however moved to new planes which is fantastic. Still fly Business though. Leg room is great but don't like the harder leather seats (still need to be warn in). On-board attention is good enough (even in business). Its only a 2hr flight to Windhoek so there's only so much attention that I ask for. Only problem I have is the coffee on-board (Business Class). It really is disgusting. However all in all a great airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
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