✅ Verified Review
| I'm not sure if service on this sector has always been mediocre with Air India, but I am definitely less than satisfied with the service I was given from the airline on one of their most significant international routes. Currently reeling under the situation of being sold off privately, the airline seems to be in splits as far as operations go. And my dissatisfaction started right from the check in kiosk itself, with the representative not from AI, but from a contract with the DIAL corp. The attitude this representative was showing unnecessarily was very upsetting. Boarded the flight with a half-hearted Namaskar from the flight attendant, something I was not expecting as AI FA's used to be the pride of the airline and a great first impression with their onboard greetings. This half hearted attitude stayed throughout the entire crew faculty present onboard the flight. No proper training given either; the methods used by the FA's to receive and give drinks was extremely clumsy as well as the attitude with which flight information was given. Food was also mediocre, not so special, but appreciated. No complaints from the flight timing, took off and landed before time! The aircraft however was extremely old, no personal IFE screen and the seats were not as comfy, not to mention dirty. While deboarding, the attitude of get-off-the-plane-already was present. Completely ruined even the last impression of the flight. Overall I do not encourage travellers to board AI, they don't seem to take customer reviews and feedback seriously to improve service. Price wise flight was great though and timing was efficient, being one of the first flights to leave the capital for KTM. Mind you, I've travelled with AI before too and was not pleased those times either!