✅ Trip Verified
| Frankfurt to Goa via Delhi. My wife and I booked a flight from Munich to Goa via Frankfurt and Delhi in Business Class, then after some days from Goa to Kathmandu via Mumbai and the return from Kathmandu to Munich. The flight from Munich to Frankfurt was operated by Lufthansa, the other flights were operated by Air India. The booking was in one ticket. The flight from Munich to Frankfurt with Lufthansa was nice. When it was time for boarding in Frankfurt, Air India could not open the ticket. After a lengthy discussion we were finally allowed to board the aircraft (without boarding passes), which already had some 45 minutes delay due to our issue. Our seats that we reserved months ago were given to other passengers so we had separate seats. The business class seat actually is okay and so was the onboard service. The seat just looked dirty and used. Air India uses a new 787 on this route but they look like old 767 that have been in service for the past 20 years. After all, we were just too frustrated to enjoy them. Once in Delhi, an agent picked us up and escorted us to the gate for our connecting flight which we boarded without a boarding pass. While the Air India representatives in Frankfurt organized that we arrive at our destination, they did not think about our Air India flight from Goa to Kathmandu. Long story short: The agents in Goa could not find the ticket and we booked a new flight to Mumbai in Economy Class. The agents in Mumbai could see the ticket but since we did not use the portion from Goa to Mumbai the ticket was now invalid…and we bought another Ticket from Mumbai to Kathmandu. (By now the ticket was refunded and we received a compensation. But that was a long way.) Verdict: I had quite a few other flights with Air India last year and there is always something that does not work. It is part of the adventure of travelling to India I guess, but in the future I will try to avoid Air India. It is just not a good airline.