Air Europa

ORY-MAD-ORY Economy. Outbound on modern Embraer 195 - clean cabin comfortable leather seats with decent legroom. Inbound on rather old B737-800 - worn-out synthetic seats greasy windows. Both flights on-time. Informative cockpit crew smiling stewardesses but very slow service. Food and drinks for purchase - a bit pricey excellent coffee. Online check-in works only when departing Spain. Good value for money considering that I booked my daytrip at short notice.

Horrible experience with Air Europa. Barcelona to Madrid connecting to UK. Bag stayed behind in Madrid. Air Europa Customer Service can't get anyone in Madrid to answer the phone! Went on to Dublin. Still no bag. Back now in Barcelona still no bag 13 days later. Initial response was "we have 31 days to return your bag you know!" Had to purchase new clothing etc. Never mind essential items some of which cannot be replaced without returning all the way home to the US. Absolutely no concern whatsoever for customer inconvenience. Inept incompetent.

They don't offer online check in (at least not for my flight). Seats were assigned by the time you book the flight. The departure time was brought forward by 15 minutes and I got an email notice few days before travel. Check in was efficient at Gatwick. There were only few passengers in front of the queue. Boarding smooth and no rush. The plane was a E190 – new decent leg room and the service was great. The staff wore a smile and were very patient and friendly. Flight left Gatwick 30 minutes late but arrived pretty on time.

LPA-SVQ usual unpleasant Spanish ground staff (what's up with them?) but onboard everything fine. Pleasant FAs who carried out proper cabin checks happy to serve and delivered PAs in clear English. Aircraft elderly but cabin clean and tidy. No complaints.

Even for a low-cost airline Air Europa offers abysmal value for money. I took a flight from Paris to BA via Madrid and back two weeks later. Going out a 10 hour delay at Barajas. We were put up in a hotel for a few hours. Flight out uneventful but service abominable and plane filthy. Food atrocious. Way back a 5 hour delay with no information. Lost connection back to Paris made to pay 130 extra euros to go straight to London as they had also made me lose my eurostar. Told to track down my own luggage sent from one terminal to the next in Barajas for two hours with totally useless staff with contradictory information. In the end I had to board my new flight without my suitcase. Cherry on the cake was when the flight attendant to London told me off for using the bathroom before landing - after she had spent 12 minutes doing her hair in it. This airline is a disgrace at every level and should be shut down. Above all staff training appears non-existent.

London to Dakar via Madrid and were pleasantly surprised with service and punctuality. We were due to return on 11 May and tried to do an online check in to get boarding passes. We succeeded to get boarding passes for Madrid to London but not the Dakar- Madrid leg. Because we knew that their website was generally dysfunctional we were resigned to show up at the airport in time for the flight. A friend suggested we call Air Europa via his friend at a travel agent. There aren't any telephone numbers shown on the site so it seemed a good idea. Only then did we discover that our flight was cancelled and that we had been transferred onto the Saturday 14th flight. Air Europa said they would not confirm this in writing but said we should just show up. As we are a 4 hour drive to the airport this is an unsettling situation.

LGW- Madrid-Havana return. Check in smooth although got growled at somewhat when asking for an upgrade as on honeymoon. Cabin Staff friendly and efficient. Food no better or worse than other airlines (included in the long haul stretch not the LGW- Madrid part). In-flight entertainment first movie in Spanish only. All in all no problems at all.

London Gatwick-Madrid Barajas-Buenos Aires return. All flights on time check in efficient and general customer service good. Food provided on long haul crossing was edible if not desirable. Stewards were sullen but not unhelpful and inflight entertainment on the return flight was fantastic though not working properly on the way out. Fantastic value for money and though most certainly not a 5* airline the best deal for a Europe-South America.

MAD-ATH. Air Europe could easily be named esyjet in terms of inflight service however check in quite efficient. Nothing complimentary on flight got myself sandwich + coke for EUR7 quite reasonable. Will fly again if it is a bargain otherwise AF or LH.

JFK in business class to Madrid on to Barcelona and back. Seats were not great service was good. Food was average and entertainment TV service was very poor. I was delayed by airport transfer 'Aero city' in reaching to the airport and I was not only not allowed to board and I had to buy one more ticket at a premium but not only was charged for the ticket to go to Madrid but was charged 200 for the connecting flight which I did not miss excuse given was since I missed one leg of my flight I will have to rebook the other one but I was reaching Madrid in time to get my next connection.