Air Austral

Customer Reviews

3 star Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 29 reviews
7/10
3 star Skytrax Rating
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7/10

Air Austral customer review

Review by (France)

CDG-RUN return. Air Austral is the airline of Réunion Island owned by the local public authorities. On the good side food is average but not too bad particularly main dishes. FA are smiling and very attentive ground staff really nice. Boarding was very well organised. A small travel kit is provided with socks. Pillows are wide. Cabin looks fine although a bit ageing in Y. New livery on the planes is really great. On the downside choice of films on the IFE is surprisingly limited and most French films - and seats are really narrow because of 3-4-3 configuration on B777 particularly exit seats. All in all I find its service to be slightly better than AF and Air Mauritius on this area.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Air Austral customer review

Review by (Australia)

Sydney-Reunion-CDG return May/June 2012. After reading mixed reviews here we were a little apprehensive at first but booked anyway because of price and also short stop over times. Staff were friendly upon initial check in blocking the seat next to us so we had more room. Actually the only flight we had to sit next to someone else was Reunion-CDG. Entertainment selection was great and the staff were very friendly and attentive. Food was tasty and very sufficient. And the care packs with socks ear plugs sleep mask and headphones were a nice touch. On return flight Reunion-Sydney the plane was virtually empty so we had a row of seats each as did most other passengers in the cabin. Again staff were very attentive constantly offering drinks throughout the flight. All in all we had an extremely pleasant experience and have no hesitation flying with them again. Have recommended Air Austral and will continue to.
Cabin FlownEconomy
Value For Money 12345
yes
5/10

Air Austral customer review

Review by (Australia)

Departed Jorge Newbury Airport (AEP) Buenos Aires to Galeão-(GIG) Rio de Janeiro. Flight number AR 2252- 22 August 2012. Embraer 190 aircraft. Arrived at the airport in time for a 9.50am departure. There were many announcements in Spanish but very few in English until English speaking passengers enquired at departure gates. Flight was 1 hour late with no explanation given. Flight itself was fantastic however cabin crew were less than friendly and did not even check our boarding pass to direct us to our assigned seat as we boarded. Inflight "snack" was some sort of carrot cake caramel filled biscuit covered in a white chocolate substance with a caramel sweet.
Cabin FlownEconomy
Value For Money 12345
yes
1/10

Air Austral customer review

Review by (Australia)

Sydney-Reunion-Mauritius. Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at the back of the pane in full view of the cabin crew who just pretended you didn't exist. Overall cabin crew appeared quite blasé and pompous.
Cabin FlownEconomy
Value For Money 12345
no
9/10

Air Austral customer review

Review by (New Caledonia)

Excellent trip between New Caledonia and St Denis of La Reunion. Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Air Austral customer review

Review by (Germany)

Mauritius to Reunion return. Onward flight was on a Boeing 737-800 with only a 20% load so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them again even ticket price is quite high.
Cabin FlownEconomy
Value For Money 12345
yes
2/10

Air Austral customer review

Review by (Australia)

Flew to Mauritius and my experience was unsatisfactory. The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.
Cabin FlownEconomy
Value For Money 12345
no
9/10

Air Austral customer review

Review by (Wallis & Futuna Islands)

NOU-RUN-MRS return. The overall service and meals were beyond expectations for a French airline crews were polite professional and present throughout the cabin. All flights with brand new B773 are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this ageing aircraft. However the transit area in Saint Denis La Réunion airport definitely needs to be revamped there is nothing Air Austral can do about it but I hope this will be modernised shortly.
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Air Austral customer review

Review by (Mauritius)

MRU-RUN-SYD-NOU return. High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked well with plenty of choices. International magazines available. Clean lavatories.
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Air Austral customer review

Review by (Australia)

SYD-CDG return. I have travelled to Europe several times and never look forward to it. Booking and check-in no problem staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.
Cabin FlownEconomy
Value For Money 12345
yes
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