✅ Trip Verified
| Moscow to Delhi via Almaty. Moscow to Almaty on a new Boeing 767, with personal entertainment screens and mood lighting. Staff accommodating and professional. The meal was delicious with metal cutlery. Wine and beer were complimentary (no spirits on the menu, though), and extras were served with no frowns. IFE was one of the best I experienced, no lag whatsoever. One weird thing was that the screen by design could not be adjusted when the seat in front was reclined, so the viewing angles could be uncomfortable. We were given outstanding amenity kits with neck air pillow, slippers, pen, some hand cream, eye shades and ear plugs. Different coloured kits seemed to have slightly different content, so make sure to collect them all. The crew passed the cabin with drinks several times after the meal service. Seat comfort was okay, nothing outstanding. Almaty to Delhi was on an older A321, with no personal screens. The seats were very comfortable with great seat pitch and traditional "thick" profile of the seats. Cabin crew were lovely and the meal was even better. There were some amenity kits given as well, except a bit smaller ones (which makes sense on a 3 hour daytime flight). You could access their entertainment via your own device and onboard wi-fi for free with no issues, and the selection was impressive, but the lack of power ports meant you will run out of power quite soon. Delhi to Almaty was practically the same as the flight from Almaty to Delhi. For Almaty - Moscow I have made a bet to upgrade on their website (the lowest amount possible), and we were upgraded to business. The flight on a Boeing 767 was wonderful with lie-flat seats, lots of privacy and space, great IFE and pleasant cabin. The cabin crew were very accommodating, greeting us with champagne as a pre-departure drink, and the purser greeted us by name, making sure we had a fantastic flight. Meals were delicious, each course was brought separately. If I could think of any improvement in business class, it would be alcohol menu, because there were just one type of champagne, one type of white and red wine (plus lots of spirits and cocktails). I believe the wine card can and should be improved. Their Bloody Mary was perfect, by the way. Almaty airport is an absolute disaster - it's small, crowded, with nowhere to sit or relax, no decent cafes, everyone is shouting at everyone. Even in business class lounge there is nothing to eat or drink for free, which is just a disgrace. Our luggage made it, and the flights were on time, though. To conclude, I recommend Air Astana, and the economy experience is outstanding, but I will try to fly via Astana next time, since Almaty airport is just so awful.