✅ Verified Review
| If you want to go for the shortest travel time from Europe to Urumqi. I travelled from Amsterdam (with Lufthansa) via Frankfurt and Astana (TSE) to Urumqi. The Air Astana flight FRA-TSE was by an old but nicely retrofitted Boeing 757 with blue mood lighting. The flight was advertised having IFE, but this aircraft didn't have any, which was quite a pity. The flight from Astana to Urumqi was with a relatively new A320. The seats on both aircraft were a little old and wobbly. Crew is very friendly and hands out candies prior to take-off and landing. Dinner on the flight from Frankfurt to Astana was good, they even have a menu card. If you order a beer you get a 500cl can, which was a pleasant surprise. All passengers get a small kit with tooth brush, sleeping mask, ear plugs and a pen (useful to fill in immigration cards). During my trip from Amsterdam to Urumqi, I did not encounter any Air Astana ground staff. But when travelling back to Amsterdam, I did and I can say that ground staff is very friendly and helpful, speak English very well. On the way back our flight from Urumqi to Astana was delayed for 4 hours. It was a very pleasant surprise that Air Astana ground staff handed out burgers and softdrinks while we were waiting. And after landing in Astana a very friendly lady was waiting for me and my colleague to help of rescheduling our connecting flights to Amsterdam.