Afriqiyah Airways

Customer Reviews

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Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 55 reviews
5/10
No Skytrax Rating
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Afriqiyah Airways customer review

Review by (United Kingdom)

I bought the ticket in February to travel to Kinshasa in April - in March all flights were cancelled because of the conflict in Libya. I went to the travel agency to ask about what I should do - the answer was to wait until the end of the conflict. Agency was unable to rebook me or to transfer to other airlines. I am having difficulties to find their offices in London or contacts - can someone help. I have lost my money and time and no one to help.
Cabin FlownEconomy
Value For Money 12345
no
6/10

Afriqiyah Airways customer review

Review by (United Kingdom)

Gatwick to Joburg (troubles just beginning to brew in Libya). The start seemed off putting when I noticed an extra three hours on the flight time from Tripoli to Joburg which the booking office could not explain also when I was not on the reservations list at check-in. However the latter was sorted without hassle. Service on flight to Tripoli was fine plane new and clean food good. However we landed in a sandstorm which was worrying. Fortunately we were herded along to the departures lounge as all signs in Arabic. Onward flight delayed by a couple of hours due to sandstorm. Toilets at the airport were inadequate in number but reasonably clean. We were then taken on what felt like a mystery tour on an airport bus down a dirt road - turned out to be to the other end of the runway where our plane sat all on its own amidst military aircraft. The three hour extra time was now clear as it was a much smaller plane than expected (a few passengers had seats allocated on row numbers which were not on the smaller plane - however there was enough room and extra for everyone boarding). Once again food and service fine. There was a refuelling stop at Kinshasa. During my week in S Africa the revolution in Libya took off. I expected to lose my money and have to rebook myself back on an alternative carrier. However when I contacted Afriqiyah in Joburg they said I was re-booked on Egyptair travelling back same night as my original booking. They sent me email confirmation and my trip home went smoothly. The Afriqiyah staff were helpful and efficient in spite of what was obviously a stressful time for them. On the basis of value for money Afriqiyah is excellent but be prepared for a journey with a difference.
Cabin FlownEconomy
Value For Money 12345
yes
3/10

Afriqiyah Airways customer review

Review by (United Kingdom)

I booked a flight to Lagos via Tripoli. We had delays at Gatwick but once in Tripoli we were told to wait two days for our connecting flight to Lagos which - totally unacceptable. We stayed in the airport from early Mon morning until monday evening stranded without any local currency and offered refreshments approx 11am. After a lot of protest we were put on flight approx 8pm that evening. This was my first experience with Afriqiyah and will be my last - despite the savings it wasn't worth the terrible experience. The lack of communication in Tripoli was disgraceful and =on the plane the staff were curt.
Cabin FlownEconomy
Value For Money 12345
no
7/10

Afriqiyah Airways customer review

Review by (Belgium)

BRU-JNB-BRU with a stopover in Tripoli. There were some troubles with the in-flight entertainment. On our way to JNB there were not enough headsets so we couldn't use the inflight entertainment. On our way back from JNB to Tripoli the inflight entertainment in our part of the plane didn't work at all. The food was okay and the cabin crew friendly. It's definitely value for money but there are some things to improve.
Cabin FlownEconomy
Value For Money 12345
yes
7/10

Afriqiyah Airways customer review

Review by (United Kingdom)

LGW-TIP-LGW on A320/A330. Both flights approx 1 hour delayed Servisair lounge at LGW basic and overcrowded quiet lounge in Tripoli. Uncrowded flights - very few pax in Business cabin. Comfortable seats for 3 hr journey but angled lie-flat seats on A330 too short for me (1.80m). Food tasty (no alcohol of course) limited but OK film choice on AVOD. FAs sweet but not all spoke english. Be aware Tripoli airport can be difficult to navigate as all signage in Arabic only!
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Afriqiyah Airways customer review

Review by (United Kingdom)

We flew to Johannesburg from London Gatwick via Tripoli to attend the World Cup. All flights near enough on time and a smooth transit through Tripoli. Tripoli airport is not too bad although I wouldn't like to spend more than a few hours there. The entertainment was good food as good as expected the were polite (but spoke little English) and the seats comfortable with sufficient leg room. I did get the impression that the staff were probably a little too laid back at times. Overall the value for money was excellent the customer service was good and the planes were modern (although they did need cleaning up a bit.)
Cabin FlownEconomy
Value For Money 12345
yes
1/10

Afriqiyah Airways customer review

Review by (United Kingdom)

Firstly the take off was delayed with no announcements when we asked at the desk they just said 'we will go when we go'! Once on the plane we noticed it is empty so we had extra space but it looks like they failed to clean properly my table was covered in food smears when I asked for a wet towel to wipe it off I was told to 'just relax man just chill'! It was almost funny how clueless they were! Staff were friendly but no idea of customer service or professionalism. The quality of the food seems to be dependant of the airport you last left leaving SA or the UK the food was ok with a North African theme but when we left Tripoli the food was inedible. The flights are dry so they only serve warm juice or soda. The movies are heavily censored at first it's quite amusing but it gets irritating after a while. Woman's shoulders are blurred out and they even censor out all references to alcohol or gambling but blood death & murder are all good! Tripoli Airport is awful you can barely breath for the smoke and there's no organisation it's like going back it time.
Cabin FlownEconomy
Value For Money 12345
no
8/10

Afriqiyah Airways customer review

Review by (United Kingdom)

London Gatwick - Tripoli - Accra return. Tripoli to Accra was delayed a little as only one scanner was working so when they started boarding about half the passengers were still on the wrong side of the security check. The other flights were on time. Food good seats comfy checked luggage was where it should be price was excellent. Having read previous comments here I had to see how bad the loos at Tripoli airport could be and was disappointed : clean and even soap in the dispenser!
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Afriqiyah Airways customer review

Review by (United Kingdom)

London -Johannesburg via Tripoli return. I took the precaution of travelling hand luggage only and making sure not to use the bathrooms during the stop over at Tripoli and was pleasantly surprised. The service matched any I've travelled with over the years and at half the price. Considering they offer the option of twice as much luggage in the hold as any other airline I've travelled with I might even travel with lots of luggage next time!
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Afriqiyah Airways customer review

Review by (France)

CDG-TIP-OUA out ABJ-TIP-CDG return. Excellent flight to TIP clean new A330 with good food and friendly staff. Flight to OUA similarly well presented. Unfortunately the flight from ABJ-TIP was operated by Nouvelair on Afriqiyah's behalf other passengers also noticed the difference with grumpy staff and terrible food. Happy to return to CDG with Afriqiyah again and more good service.
Cabin FlownEconomy
Value For Money 12345
yes
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