Afriqiyah Airways

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 29 reviews
5/10
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4/10

Afriqiyah Airways customer review

London - Tripoli - Accra. Have to say that in both directions a pleasant and trouble free flight. Onboard catering was fine and Coach class seating exceeded standard specs both pitch and quality of seats. New aircraft but remember that this is a dry airline so no alcohol available. Overall I would be happy to fly with them again.
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3/10

Afriqiyah Airways customer review

The airline has improved since I first started travelling with them4 years ago. The airplanes are new food is great seats comfortable and staff are improving. However the baggage service is a big disgrace. At the airport in Mali the service is useless and at the office in Bamako they cannot tell us anything. So until Afriqiyah can improve this I will not be travelling Afriqiyah again.
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3/10

Afriqiyah Airways customer review

Gatwick to Accra. I was not disappointed with the quality of service - time seat cleanliness entertainment and food. Each section of the trip proceeded smoothly and I felt comfortable. Whilst the airline was superb I was disappointed with the toilet facilities at Tripoli. On both the outbound and the inbound flights I have never seen an international airport with deplorable and unhygienic toilets like the ones I saw in Tripoli.
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3/10

Afriqiyah Airways customer review

Ouagadougou to Gatwick - the plane which was due to leave Ouaga at 1.00 am arrived at 4am & departed at 5am. I asked one of the ground staff before departure if I could possible catch the connecting flight at Tripoli which was due to leave at 8.30 am considering that it was a 4 hours flight to Tripoli and 2 hours time difference in advance. I was reassured more than once that I will catch the plane and even a message had been sent to wait for me there. I boarded the plane with a lot of apprehension and when we arrived at Tripoli I was not surprised to find that the plane had left without me 2 hrs earlier. I contacted Afriqiyah staff and they looked embarased and didn't know what to do with me - I had to stay in the airport lounge till the next day when one of the staff took somehow pity on me & upgraded my ticket to the first class. Food is not bad inflight service good and 48 kg baggage allowance for somehow modest ticket price.
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2/10

Afriqiyah Airways customer review

I travelled London Gatwick-Tripoli-Douala with Afriqiyah recently. Arriving 4 hours late at 01.00 hours I discovered that my luggage and that of most of the other passengers was not on the plane. I could get no information from staff at the airport but was told that I would have to wait until Monday for the next scheduled flight to see if it was forwarded. With my schedule completely ruined and no change of clothing I had to book a hotel at my own expense and wait till Monday. I spent most of Monday at the airport trying to get information without success. Finally at 22.30 I was reunited with my luggage. Some passengers on that flight also did not get their luggage. I will not be using this airline in future even if it is still the cheapest deal.
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3/10

Afriqiyah Airways customer review

Gatwick-Accra-Gatwick and found the journey up to expectations. On time both directions and the onboard staff very attentive without being fussy. The let-down was Tripoli airport on arrival from Gatwick: very scruffy and down-at-heel and staff bullying passengers into line for us to obtain Boarding Cards for the Tripoli-Accra leg of the journey. Information was less than brilliant too. The return transfer was a better but that's probably because I knew what to expect! Afriqiyah Airways are good value in my opinion.
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4/10

Afriqiyah Airways customer review

London-Tripoli-Dakar returning in June. Much better than charter flights from Paris or charters to Gambia. Very few people on all legs of the flight meant that everyone could stretch out over 3 seats fast and efficient check-in I was told I could have taken 40kg but the ticket issued through last minute.com only said 23kg. Entertainment good western and arabic films interesting documentary and tapes of Koran. Staff responsive but dont fuss laid back will give extra food plenty of drinks. Food all Halal and more'real than that served on 'western flights' but the same on return. Delay at Gatwick but they held all connecting flights in Tripoli. Planes modern and clean. Staff helpful and responsive in Dakar in changing return flight for under £50. Good cheap way to get to West Africa. This is an airline that caters for ordinary people and adequately meets those needs.
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2/10

Afriqiyah Airways customer review

Afriqiyah Airways customer service is non-existent. I travelled from London via Tripoli to Cameroon last December. I lost my luggage - I am still to be compensated and nobody seem to care. I will think twice before travelling again with this airline.
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1/10

Afriqiyah Airways customer review

Have just flown to and from Tripoli. They were late leaving Gatwick on the outward journey due to missing passengers and luggage having to be removed but check-in etc was fine although we only had hand luggage. We returned on a new A320 Airbus. We left Tripoli on time and touched down at Gatwick on the dot. The service was fine and the food was acceptable.
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