Aeromexico

I flew to San Jose Costa Rica from SFO via Mexico City. The first leg was extremely hot as the AC was turned off. However the subsequent legs were good. Beer was free and so were the meals. Overall the service was much better than American domestic airlines.

My husband and I were delayed in Guadalajara by 1.25 hours because of engine problems which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport rushed through immigration phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there and we did.

LAX-MEX-GRU in Business. Very fast check-in at LAX however the lounge wasn't open which was awkward. Flight to MEX was comfortable however the flight attendant couldn't be bothered to do anything with the meal and the omelette was served cold. Club Premier lounge in DF was great with food wine and showers. Flight to Sao Paulo was average food was great however I didn't think the seat was as comfortable as LAN. All in all decent - much better than an American airline to S America.

Excellent fast and efficient. Flew JFK-MEX on their red-eye flight. Did Web check-in and made a quick baggage drop. Movie and two TV episodes as inflight entertainment. A nice sandwich for midnight snack/dinner. Early Departure and early arrival to MEX. Bags were already waiting in carrousel after arrival.

Booked a direct flight from Miami to Cancun 6 months in advance. Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.

MEX-MAD 777 in Business Class! Fast and efficient check-in quick security checkpoint crossing and amazing VIP Lounge! Efficient Priority boarding and onboard nice big lie flat "pod" seats! Very good IFE and delicious food with nice staff. Nice quiet smooth flight with lots of entertainment.

Great service from Houston to San Pedro Sula in Honduras. Great staff friendly and helpful employees and easy to navigate Terminal 2 in Mexico City and Terminals D and E/F at Houston Intercontinental Airport.

Mexico City to Merida Dec 25. Was not allowed to choose a seat when purchasing a ticket not during online check-in either and at the airport I was told the plane and seats were full. I was stuck by the window with the wall sloping inward - I am a large wide-shouldered man. Flights were torturous as was waiting on the tarmac for 30-40 minutes with no explanation as to why. No food or entertainment available.

MEX-LAX Dec 2011. Business/First poor boarding seat cramped meal was a bad ham sandwich. Plane was a 737-700 that was late departing. As we approached LAX there was fog and we were told we were going to Tijuana. On arrival at Tijuana passengers told we would be flown back to Mexico City. As a few passengers complained we were eventually let off the plane but told we were 'on our own'. Airline did not care less and said they had no responsibility for the situation. Bags took 30 minutes to show up. The product was bad to start with but the whole experience was just awful. Ended up taking a taxi to San Diego and then having to drive myself to LA.

I have flown 4 Aeromexico flights in the past 6 months two roundtrips from Mexico City to Chicago and all 4 flights were excellent. One flight left 30 minutes late yet managed to arrive on time. The others left on time and arrived either on time or early. Newspapers and either breakfast or a light lunch onboard. Very friendly flight crews. No problems at all.