Aer Lingus

From London to Dublin. The short haul flight was on time. Take-off and landing were very smooth. Cabin crew were friendly and helpful. Ground staff at Heathrow should improve their skills. She asked me to check-in my big suitcase at the boarding gate because she could not print the luggage tag for me - it was too late. I went back to the check-in counter at the time she announced. Finally I was stopped by security due to the liquid in my big suitcase. I missed the flight and I was o/b the next flight.

Travelled MCO-DUB with an infant. Check in all ok at the airport but once on the plane the partner of the man seated next to me in row 2 made a huge fuss about my son (who was sitting quietly and minding his own business) being in the cabin to which the female crew member replied 'I agree but there's nothing I can do about it'. The other male crew member was 'too busy' to bring an infant lap belt once the doors had closed and I was offered neither a drink or a meal. Really poor service added to an outdated seat I wouldn't recommend Aer Lingus.

Boston to Dublin on March 18 flight EI 0138 and Dublin to New York on March 30 flight EI 0105. What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in the galley. I have also never experienced a flight with so many passengers with bladder problems. Of course they don't go to the airport bathrooms to them it is much nicer to go in the plane so minutes after take-off they start to go and go and go. Make sure you sit far away from the bathrooms or better yet fly a better airline.

We flew from Ireland with our 9 month old baby and I was 29 weeks pregnant the staff were great we had flown to Ireland with a different carrier but because of the lack of facilities for our little one we decided to let our return trip expire and book new flights with Aer Lingus there is nothing bad I can say about this airline they make you feel comfortable and were so good with our little one we were even given a bassinet for him to sleep in. I highly recommend to anyone with small children.

29 March 2015. I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled flight. A long time later they managed a flight to London Heathrow tonight with Air Canada boarding at 10.40 pm. I'm going to arrive in Heathrow at 11am and board an Aer Lingus flight for Dublin arriving at 2.45 tomorrow. I'm really not sure what to do when travel goes pear-shaped but Aer Lingus oversold the flights and nine of us unrelated and obviously not aggressive or over-assertive ended up in a horrendous nightmare. I've spent two day times in Pearson airport.

Flew back from Dublin to Orlando on a less than satisfactory airplane (previously used by Iberia Airlines). The plane was very cramped with seats very close to the seats in front the width of the seats were very narrow! My seat didn't recline at all. It was loose and broken. The staff were rude and inefficient etc.. All this hell on an 8.5 hour journey at least.

I fly LGW-DUB-LGW every fortnight. The crew are always extremely friendly considering it is 06.50am and 20.50 on the return. The service is great and they always smile & welcome everyone on board unlike the other Irish airline. However one major concern from the end of March '15 the 06.50 flight will cease to operate and the first flight of the day to Dublin will be at 09.10 which is useless for those of us going to work in Dublin.

Flew Dublin Boston with 3 month old two year old and husband. Having informed infant travelling and confirmed bassinet seat boarded plane to be told sorry not bassinet row after all. Plane change the previous evening and row numbering differed with new aircraft and bassinet rows were not allocated appropriately for new aircraft. We were lucky that kind passengers (with no accompanying infants) eventually gave up their bassinet row seats. Contacted Aer Lingus before the return leg of the journey to request bassinet row for the journey home - customer service response was poor in relation to the matter. When we checked in on flight home and we requested to be sat together if possible we were informed there were four children travelling in bassinet seats and my husband would have to sit in row behind me (my 3 month old) and my two year old. We were fine with this as we understood priority to be given to adults with accompanying infants but once we boarded flight it became obvious one bassinet row occupied by 2 infants (our row) and the other bassinet row given to adults with no accompanying infants. It would have made our trip home a little easier to have been seated together as anyone with children knows. We travelled from the UK to Dublin to support Irish company but we will not fly with Aer Lingus again. Previous travel for us with British Airways to US was predictable and turned out to be superior. It is a pity.

Economy flight return from Dublin to New York. No complaints about either flight. Both departed on time. Arrival in New York as a 'domestic' passenger is a real bonus. Flight out was on an Airbus with a 2-4-2 configuration which was nice. Return flight was on a 757 with an Air Contractors Shannon based crew (according to the announcement). Seating was not as good but as it was less than 6hrs back not an issue. Entertainment channels were fine. Food served was perfectly acceptable.

Flights FRA-DUB return. Overall a good experience with Aer Lingus. Flights were on time seat comfort ok and staff very good. Food and drinks only for purchase but prices are fair and quality is good. Had a pre-ordered Irish breakfast on my flight to Dublin which was very good. Only minus was the cleanliness at my seat on the return flight to Frankfurt my table was full of chocolate and the window was dirty too.