Aeromexico

LAX-Acapulco via MEX. We booked via Delta so expected to pay for baggage and have no meals. But Aeromexico baggage still free and nice meals on long leg of trip both ways. Drink and snack on 35 minute Acapulco-MEX leg. Staff were charming and helpful. We had a delay leaving Acapulco and the agent who checked us in for the flight came and told us that the flight was delayed leaving Mexico City. He had rebooked our flight to LAX and changed our baggage claim tags. We both had first class seats assigned. Unfortunately we both found the new first class seat design on the 737-800 torturous. The headrest appears to have been designed for crash test dummies. We had been much more comfortable in our coach seats.

CDG-MEX-PVR and PVR-MEX. I was disappointed by the service from Cabin crew. On previous trips crew were friendly and talked to passenger. CDG-PVR leg operated by a reconfigured 767 with expanded Business class cabin. Flew economy - seat was ok but with no foot-rest. MEX-PVR-MEX operated by EM-145's they only had one cabin attendant. I had no real issue apart from the fact the crew were not that friendly.

LAX to PVR. It's unethical to say the least. AeroMexico had a good selection of non-stop flights from LAX to PVR. Seats were more expensive than connecting flights on the U.S. based airlines. We were willing to pay extra for the non-stop flight. A week before our departure AeroMexico moved us to an indirect flight connecting through Mexico City. Our only other option was accepting a voucher from AeroMexico and rebooking on another airline at our own expense. Due to the short notice all flights (even connecting) were two to three times more expensive than they were when we had originally purchased the tickets. The annoyance doesn't end there. In Mexico City we only had one hour to change planes. Normally this would be easy. We didn't know we had to go through customs. There were hundreds of people already in line. Needless to say we missed our connection. We waited all day in the airport for another flight that had seats available.

MEX-LIM. Nice and fast check-in procedures inside the beautiful Aeromexico lounge at new Terminal 2. Flight operated by a freshly re-painted B737-800 - first time I experience an almost 6 hour flight on this kind of plane but the interior was clean and confortable so this was not a big issue. The only problem was that we were at row 12 just before the emergency exit so our seats would not recline for safety reasons: I would have appreciated to be informed about that before the assignment! Meal was served very early (6pm) considering mexican habits but I did not eat so I cannot judge. Crew polite even if not very friendly. We arrived at Lima half an hour ahead of schedule. Overall a positive experience but the price could have been more competitive (we paid EUR 1.000 for two economy tickets).

All planes were hot and stuffy. But their customer service is completely ridiculous. We had 2 checked bags going from Mexico City to Seattle they lost one of them. We reported it missing and then called the next day and they said they had no report and couldn't find the package. They gave us numbers to phones where no one would answer and were completely apathetic. Once they finally found the luggage they then shipped it 5 hours away from our home instead of to the Portland airport which is 15 minutes away. Then they lost the baggage in Yakima! Turns out they shipped it to Canada - still working on getting it back.