Vietnam Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 24 reviews
6/10
4 star Skytrax Rating
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2/10

"Very disappointing and dissatisfied"

(Canada)

Trip Verified | I went into the Lotus lounge. I was shocked to be honest for business class it was horrible. No arrangements of alcohol wine and poor canned beer that was it. No choice of wine either, just super sweet and it tasted old. The only food that seemed to be good was the fruit options. I tried to have a salad and found a big black hair in it. No salad dressings to be had just a piece of lime. I tried to have the chicken and way over cooked rice. It is not worth the visit at all unless you drink like a child and love pop and juice and have no appreciation for a well made drink or even the lack of ability of making one because there is nothing to make one with. I asked for vodka and you would think I had three heads! I went downstairs and got a really cold tiger draft beer and some Pho it was delicious and I would rather pay and get something delicious and worth it rather than eat a drink what they serve for business class at the Lotus lounge domestic. Dreadful and not worth the effort of calling it a business class lounge! Very disappointing and dissatisfied. The should be ashamed. The bathrooms didn’t even have soap! I think they have something or someone that isn’t very well versed on what business class is or should be.
Lounge NameLotus Lounge Domestic
AirportDa Nang Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Not really worth paying to come here"

(Australia)

Trip Verified | Paid to use this lounge when travelling with VietJet Air. Food options are ok. Comfort is ok. Only 2 beer varieties and not cold, no wine or spirits. By world standards not very VIP. Not really worth paying to come here.
Lounge NameLotus lounge domestic
AirportHanoi Airport
Type Of LoungePay to Use
Date VisitMay 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"lounge appears underutilised"

(Vietnam)

Trip Verified | Da Nang International (T2) is dominated by SE-Asian tourists and a lot number of small airlines. The Airport is renovated and a pleasure. The Lotus Lounge that Skyteam airlines use, is extremely nice and well maintained; it is a huge, unexpected gem find in a small airport. The Lounge has very good food offerings; cold delicatesses, and at least 7 hot meals in buffet. Drink options are a bit below average and only cheaper, local products (2 cheap wines and 4 beer brands, all alike) are offered. Background music appreciated. The décor is of high standard; even smoking and business rooms exist. The lounge appears underutilised, I found only 5-10 other visitors during the 3 hours I spent there.
Lounge NameLotus
AirportDa Nang Airport
Type Of LoungeBusiness Class
Date VisitMarch 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"really love the food here"

(Vietnam)

Trip Verified | This is a great place to have a rest before the flight. I really love the food here. There are plenty of choices for drinks, snacks, fruit and hot food. One of my favourite is chicken "Pho". I have also tried the massage machines there, it is comfortable. The working area is a little bit small, but convenient and private enough.
Lounge NameLotus Lounge
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"food was so disappointing"

(United Kingdom)

Trip Verified | Lounge quiet on arrival so plenty of seating overlooking the airport. Wine served by the glass and was okay. The food was so disappointing. A beef stew and pork with lime, both meats were chewy. Rice and little sausages were provided. There was a variety of Vietnamese cold choices which did not appeal. Slices of dried bread into what we put cheese that we unwrapped from plastic wrapping. No soup, No cappuccinos. Dirty crocks took a long time to be cleaned away.
Lounge NameLotus Lounge
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
2/10

"appalling business lounge"

(United Kingdom)

Trip Verified | Nobody sitting at the desk when we arrived! A staff member appeared after a couple of minutes to check our invitations. We appeared to be the only people there for about 15 mins but the staff manning the beverages just looked at us and continued to sit down. I asked about a shower and was directed to the female toilets where the “bathroom” was locked although I could hear giggling inside. 30 mins later the door was open but both cubicles occupied and a staff member was using the sink to wash her face. I complained to reception and was told that it was passengers using it. Since I and my friend were the only female occupants of the lounge at the time, I found this hard to believe. The receptionist then came to find me to tell me the showers were vacant, but nobody had cleaned them and the floor was still soaking wet and no towels or amenities were there. Apart from comfortable seating this is an appalling business lounge and the staff need training in customer service.
Lounge NameBusiness Lounge
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitMay 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"very pleasant, friendly staff"

(Vietnam)

Trip Verified | We stopped by here while waiting for our flight to Hanoi. It was very pleasant, friendly staff, comfortable seating, a wide selection of food and beverages. The food is pretty good. Great time. Thanks to the staff for doing such a good job! I think i will visit this lounge again next time
Lounge NameLe Saigonnais
AirportHo Chi Minh City Airport
Type Of LoungeFrequent Flyer
Date VisitJanuary 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"is difficult to find it"

(China)

Trip Verified | There was not any map of the location of the lounge on the invitation card and no one told me where it is when I check in, so that is difficult to find it which is at the corner of 3rd floor, even though lounge is very closed from security check. This lounge was not crowded at peak time, so that it was easy to get a view seat I could be watching plane on the tarmac when I was having a meal. Food and beverages is enough abundant that hot food can be provided such as popular food, Vietnmanse Beef noodles. What's more,this lounge contains any standard facilities of business lounge like speed wifi, business centre, toilet and shower room.
Lounge NameLotus Lounge
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Date VisitDecember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"food selection was reasonable "

(Australia)

Verified Review | Currently Vietnam Airlines business class passengers use this lounge run by SASCO instead of the older and cramped Lotus lounge. This lounge is much roomier. It has showers in the toilets, WIFI, food and alcoholic beverages, massage chair and a view onto the tarmic. The food selection was reasonable although I abstained as I had no appetite. The alcoholic drink selection was self service but the selection was limited. Ice wasn't kept topped up during the time we were there. This lounge is okay, but not in the same league as the world's best business class lounges.
Lounge NameSASCO
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Date VisitDecember 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"the most uncomfortable seats"

(Australia)

Verified Review | Passing through Hanoi en route to Paris CDG from Bangkok. As this is a night flight I chose to go via HAN as there are showers at this lounge whereas there are none at SGN. It is however the only good thing about this lounge. The rest is rather average. I'm sure VN went out to buy furniture for this lounge based on their colour scheme or fashion or price, they certainly didn't sit in any of them. The seats are the most uncomfortable seats of any lounge I have experienced with the only exception being the very tired and old SATS Premier Lounge at Chiangi airport. Even the day beds were uncomfortable, perhaps the massage chairs would have been OK but they were in a little room next to the smoking room (I think they have moved them out of there now). Standard food service, noodles, fried rice, pho, some very dry and tasteless spring rolls, better to satisfy yourself with fresh fruit there. Standard beverages and some strange local concoctions. WiFi works, not the fastest but OK for emails and some surfing. Power points everywhere so charging is no problem, but be careful if you use US equipment as their voltage (like most of Asia) is 220v. As previously mentioned I wanted to go via HAN for the shower, there are 3 units in the bathroom, all well equipped, soap, shampoo, shower cap, towels, slippers etc, but no toilet, that is separate. Early in the evening it is quiet but as there are several long haul flights leaving late in the evening it gets busy. Same disinterested staff here as on their flights. No flight departure announcements as is often the case in many lounges.
Lounge NameLotus Lounge
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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