UNITED AIRLINES   First and Business Class "Red Carpet Club" Lounge Reviews

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UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Review by : R Joost

Date :   9 December 2009

What a disgrace. I am going to have to spend six hours in this lounge to catch a connecting flight to South Africa -the plug points don't work, even bottled water costs money, as does the wireless, and staff is rude and uninformed. I am a regular user of Star Alliance lounges, and while the quality varies from airport to airport, this is by far the most appalling one I have ever seen. An insult to gold members.

UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Review by : J Aaron

Date :   10 November 2009

What a depressing place. After checking in, we were informed the lounge would still close at scheduled time in spite of our flight to SYD being delayed more than an hour. Several announcements were made to push everyone out by 10:30. Our flight wound up boarding about an hour later. The seats are old and run down. Lighting is bad. Food is cheap snacks served in disposable containers. It reminded me of a college dormitory cafeteria between meals, but the dormitory would have better choices. We wound up eating snack mix and yogurt covered pretzels. We were given two coupons apiece for drinks. Seats are old and beaten up. The bathroom is clearly old and run down. I can't explain it, but there is a sad feeling to the place. I think we would have had a better time just going to and staying at the gate.

UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Review by : A Woodhouse

Date :   11 October 2009

An absolute disgrace, we had to pay for a beer and a glass of wine and the "food" on offer was disgusting. Sweaty cubes of cheese and something unidentifiable in large glass tubes which looked like coloured marbles. Considering the extortionate price charged by United for business class seats, they need to do much better than this. The lounge at San Francisco was only marginally better in that we were given 2 vouchers each for alcohol.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - PHILADELPHIA AIRPORT Star Alliance Gold

Review by : Wendy Gordon

Date :   31 August 2009

This is one of the saddest lounges I've used. I'm traveling on Air Canada and originally was turned away because they wouldn't recognize my Executive First ticket and told me I needed Star Alliance Gold membership. Then at the gate the Air Canada gate personnel overheard me saying I needed to find some wi-fi and he suggested I try the lounge. I told him I had been turned away, he helpfully called down, got into a discussion about the business class eligibility, and sent me down. No cocktails - there's a bar, but it's unstaffed and the only drinks are a few diet cokes and some bloody mary mix. A few apples and bags of chips complete the offering. Most unhelpfully, since I'm not a Red Carpet Club member, I had to buy my own wifi access on t-mobile. This contradicts the info on the little placard that says t-mobile wifi is available on a complimentary basis to international customers. Well, last time I checked, Toronto was in Canada, not the US. The bathroom is dingy grey, the tiles are dirty, and I swear there's graffiti and scratching on the door to one of the stalls. The lounge seating area is nice enough, but they need to make more of an effort to make this more than just a glorified waiting area. I certainly wouldn't pay $400 a year to use these facilities.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Review by : John Estrada

Date :   31 August 2009

Lounge is vast and well appointed, but you realize quickly that it's full of people and seating is at a premium. The shower facility is fine with a nice amenities/toiletries bag given out. Food consists of snacks like saltines, cheese, bananas, a few sushi rolls, and nuts. Not much more and the beverage selection is standard cafeteria. You would do better to use the ANA Business lounge that is located very close to United RCC, if you're a Star Alliance Gold Member. There ANA has a nice selection of refreshments, including a Sake Bar, soups, sandwiches, and a kitchen where you can walk up and order various noodles. There is free WiFi.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Review by : Dang Pham

Date :   13 August 2009

One of the worst Red Carpet Club I ever visit. Rude welcome personnel. I used this Club because the First Class Lounge is too far to the Air Canada gate. The personnel don't know that Star Alliance Business Class travellers can use Red Carpet Club and ask for Red Carpet Membership. It's a very big difference between the United Lounge in Hong Kong and the Business Lounge in Chicago ORD. And don't bother about the food and beverage - it's almost nothing.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - PARIS CDG AIRPORT

Review by : Dang Pham

Date :   13 August 2009

Very courteous welcome. Breakfast choice is OK but choice of drinks is limited. No Internet, only from the Airport Internet provider but the people who had paid an overprice fee said it doesn't work. Access to the Club by 2 very old elevators is very slow, so don't wait too close to your departure because there is another long line security check at the gate.

UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Review by : Dang Pham

Date :   13 August 2009

Outstanding and professional welcome. I ask for a reprint of my boarding card without knowing my flight was cancelled. The lounge personel took care of re-routing while I took my shower and snack. The choice of the foods and beverage is good considering the size of the lounge.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT (Concourse C)

Review by : M Goulet

Date :   31 July 2009

This is a terrible lounge. Food is minimal (only crackers, packaged food and a few fruits), there is coffee and juice. Being Star Alliance Gold, I was refused the alcoholic drink tickets because I was flying in economy. At the time I went (0900 on a Saturday), the lounge was overcrowded. I used the business support area where they have PCs and phones in private booths, and the phones weren't working. Overall, my experience at this lounge is negative.

UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Review by : Y Chang

Date :   1 June 2009

This has got to be the worst lounge I have ever been to. I was there in the am hoping for some breakfast. The food, if you can call it that was real bad. Tiny bagels, not even a toaster. The croissants were stale, unedible. The only good thing was the oranges. There was no internet access. Terrible!

UNITED AIRLINES BUSINESS CLASS RED CARPET LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Review by : Richard Waugh

Date :   6 March 2009

Just a waiting room and certainly not Red Carpet treatment. Two vouchers for a drink and processed cheese and a packet of biscuits. I would expect better in an economy lounge - at least if you are paying there is more choice. The business class flight is of the same economy class standard. Appalling in every respect. I will not be flying United again.

UNITED AIRLINES BUSINESS CLASS RED CARPET LOUNGE REVIEW  - LOS ANGELES AIRPORT

Review by : Ali McLeod

Date :   13 January 2009

This is more a waiting room than a lounge. No atmosphere, uncomfy chairs and you get vouchers for drinks. no food - just crackers and cheese. My experience with United is that it is bordering on a budget airline - very disappointing.