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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

RED CARPET LOUNGE - SAN DIEGO AIRPORT

User: G Graham

Date:   28 April 2008

Similar to other Red Carpet lounges in style and décor, the San Diego lounge is small in comparison to other larger Red Carpet lounges. It was well maintained when we arrived at 7:00 a.m. Clean and stocked with pastries as well as fruit, juice, yogurt, etc. I would imagine that during peak periods it would be difficult to find seating because of its size. The free t-mobile Wifi access is a plus but keep in mind it is already free through the San Diego Airport. Maintain your expectations and you’ll be fine.

RED CARPET LOUNGE - HONG KONG AIRPORT

User: Kevin Tunnicliffe

Date:   11 April 2008

The lounge is large with plenty of seating and a choice of hot and cold "snack" type foods. Good range of beverages including two beers on tap. Only downside is that there are only two showers so queues are very long. for such a busy lounge two showers seems like very bad planning

UA STAR ALLIANCE LOUNGE - FRANKFURT AIRPORT

User: Susanne Campbell

Date:   22 March 2008

I pay for the Red Carpet membership and go through FRA frequently. Sometimes I have 5 - 7 hour layovers. I always loved the use of the showers, but this time I was told that since I was an upgraded Business class and not full fare, I could not use the shower. I told them I am a member of the club. I pay an annual dues for this. I was a little shocked. Also the food is not as good as in other areas where they have the lounges. Look at the lounges in Asia, for instance. I think what they offer was better before. It seems they are cutting costs. The lounge is crowded. Services are few. I hope to avoid Frankfurt in the future

RED CARPET LOUNGE - HONOLULU AIRPORT  (First Class)

User: K Faulkner

Date:   20 February 2008

Tired and dated look to this lounge in the old part of the Honolulu airport. We had a mechanical delay and missed our flight out. UAL "let us" use the lounge as we were FC passengers but not Red Carpet members. We spent all day there and read the 2 magazines, had the tea and biscuits, had the crackers and cheese and had one $4 glass of wine. NO wi-fi access, had to use the cell connection, free phone though to call and make arrangements in SFO for hotel.

RED CARPET LOUNGE -SAN FRANCISCO AIRPORT  (Business Class)

User: K Faulkner

Date:   21 November 2007

The facilities are OK and the staff has always been pleasant. However, if one is flying to Germany or Switzerland--or lots of other places and compares the lounges available to Star Gold folks, the UA lounge is only a step up from the concourse. The "food" is always the same and very uninteresting, the two drink limit is weird if one arrives early, and the facilities are generally absent many of the amenities available at most other partners' lounges.

RED CARPET LOUNGE - LONDON HEATHROW AIRPORT  (First Class)

User: K Faulkner

Date:   21 November 2007

Lounge was large and there was plenty of seating. There was no hot food available - just some sandwiches and snacks. A good choice of alcoholic drinks to which you could help yourself. Only 2 toilets in the ladies bathroom, no amenity kits, and only 1 shower to be used for all customers, this was closed at the time as it 'was not working'. Relatively good view of the runway but a similar view to the business class lounge which was next door - and heaving. There was a small office area in which to work however this was poorly lit and there was no play area for children. Overall a poor quality of food for a first class lounge.

RED CARPET LOUNGE - CHICAGO O'HARE AIRPORT  (Concourse C)

User: A Johnson

Date:   3 November 2007

It's a rather large lounge with a good view of where most international flights are parked. Snacks are minimal - usually fruit, (packaged) cheese and crackers, and mini bagels with cream cheese in the morning. There are coffee machines and juices available. There used to be a smoking area, but smoking is no longer permitted anywhere in the airport. While there are a lot of people in the lounge at peak departure times, you can still usually find a table or a couch to sit on without much trouble. There is a staffed bar where you can get beer, wine, and liquor (nothing high-end though). Premium-cabin passengers and Star Alliance Gold members can get two free drink chits at the reception area, though sometimes you need to ask for them.

RED CARPET LOUNGE - LOS ANGELES AIRPORT

User: John Logie

Date:   19 October 2007

Looks nice when you arrive but the seats are very uncomfortable, no snacks unless you want a cracker and plastic cheese. Pretty clean and nice looking but not really the kind of relaxing atmosphere you are looking for before a 12 hour flight. We were on United 924 to LHR which stops in IAD to change planes but continue with the same flight number. We both lost track of time and I happened to check the departures board on the way to the loo to find that it was only 30 mins to the flight and it was boarding. On asking why no announcement was made i was curtly told that only international flights were announced and as 924 stops over in IAD it was not deemed as International.

RED CARPET LOUNGE - SYDNEY AIRPORT

User: BRIAN MEEK

Date:   10 June 2007

This lounge is not too bad. I have only used it in the early morning but they have cereals, toast, muesli fruit and yoghurts available. There is free internet available and have 2 or 3 pc are available as well as separate computer stations. The toilets are ok but have the most amazing curved entry doors - by all accounts this is one of the best lounges UA has.

One real downside is that there is only one window in this rather large lounge and its very low to the ground. The fridges seem to be stocked with alcohol and they even have wine out early the morning - not the norm from what I gather from other UA lounges

FIRST / BUSINESS CLASS LOUNGE  - SAO PAULO AIRPORT

User: RAJEEV SWAMI

Date:   30 May 2007

I travel through Brazil about every 6 weeks, and the lounge, while offering a chance to escape for a few moments, is quite tired and dated. the food and beverage choices leave much to be desired (only cold cuts and finger foods). There are no shower facilities to speak of - so you cannot freshen up after a long day of work and before getting on the long-haul flight ot the US (or after arrival and while you wait for a connection) and no where to catch a few minutes of sleep.  United has to rexamine their business line and invest something to provide a reason for premium passengers to remain loyal. Wifi is available and has good signal strength), but you have to pay for a Brazilian ISP (not too bad though for a couple of hours of usage).