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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


United Airlines First Class and Business Class Red Carpet Lounge customer reviews

  a 3-Star Airline

   
 
   
 
United Airlines
1.5 Star Rating: Poor
132 reviews

 


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UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   6 October 2014

Review by : Sean Enami (Canada)

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Recommended

United airlines has the most bare bones lounges in the industry. There is practically no food, just crackers and soda. And this lounge was no exception. I am not sure why anyone wants to bother to get in these lounges. I guess some people like it just for feeling exclusive.



UNITED AIRLINES "GLOBAL FIRST" CLASS LOUNGE REVIEW  - T2, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : M Purbeck (UK)

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Recommended

Used this lounge when flying ANA to Tokyo. Had expected some good things from what is a new lounge and supposedly the flagship level of United Airlines, but disappointed. No showers in First class section, and you have to queue up to use Business class area if you want this amenity. Food choices at 6pm very limited to just 3 sad looking dishes under a heated light, and a small choice of cheeses and cold items. Waiting staff are polite and quite attentive, in contrast to quite miserable front desk reception staff. Seating choices all somewhat bland, and one gets the feeling that there was little in the way of creative design used for this lounge. truly disappointing for a 2014 First Class facility.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T2, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : S Thio (Australia)

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Recommended

I was very disappointed to discover that Singapore Airlines Lounge at the new Terminal 2 was not open. We were directed to use the United Airlines Lounge. Unfortunately, due to the busy flight schedules of various airlines who were using the United Airlines Lounge, it was very crowded and difficult to get a seat not with the internet facilities. There was not a lot of food available and we were disappointed with the quality of the food.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : S Crowe (Canada)

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Recommended

Surprised to read the recent reviews of the O'Hare lounge(s). Visited 2 on my last trip through (on a First Class tix) and was not impressed. This is their hub location, expected top notch and it was disappointing. Cheese & crackers & fruit and drinks (free back then) from surly bartenders who made it quite clear they expected tips. Yah, right. Fortunately I had not yet confirmed another 1st booking via ORD (on points as part of Star Alliance) and will not do so now. I'll do anything to route through Star airlines to enjoy the benefits of Air Canada or Lufthansa lounges. Makes United look like a donut shop.



UNITED AIRLINES "DAN PLUS" BUSINESS CLASS LOUNGE REVIEW  - TEL AVIV AIRPORT

Date :   4 October 2014

Review by : Erez Hartal (USA)

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Recommended

A private lounge located near the synagogue in the routanda. Smaller than the two lounges of Dan in concourses B and C, but United Airlines and British Airways are allowed to enter. Supposed to be more exquisite. Lounge not crowded in the evening in busy August. Where Dan Lounge itself seemed to be packed as it is just before 4-5 flights depart to the US. Basic soft drinks, juices and wine selection. Almost no refreshments. A disgrace. After visiting IST lounge of Turkish Airlines this pales in comparison.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CONCOURSE B, CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : Erez Hartal (USA)

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Recommended

A disgrace, a dingy lounge with not a lot of light, located on top of concurse B in Ohare. Very basic breakfast offerings. If you want soft drinks, service at the bar, slow and requires a wait. Continental breakfast offerings. Delta club is much better. Got access due to business class ticket international otherwise would not pay the $500 membership.



UNITED AIRLINES GLOBAL FIRST CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   4 October 2014

Review by : N Green (USA)

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Recommended

The worst lounge and service , they might as well not bother offering the lounge. Food is stale old sandwiches , crackers and cheese. Flight delayed from 10pm till 11.30pm , no hot food offered told to go to restaurant next door. Staff unconcerned and no concept of first class service. Avoid United Global First.



UNITED AIRLINES GLOBAL FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : M Dean (Thailand)

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Recommended

Comfortable lounge with an excellent selection of hot and cold dishes and a very well-appointed, clean shower room. A bit hard to find at the center of the C concourse behind a row of lockers next to the customer service desk. In addition to the plates of meat, cheese, smoked salmon and shrimp, there is a menu to order a variety of hot dishes including "surf and turf". Very attentive staff assured that items were replenished and cleared away efficiently.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   31 August 2014

Review by : J Monte (Japan)

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Recommended

Unbelievably bad, even for the consistently bad quality of United lounges. LAX is probably United Airlines busiest international hub, and yet the lounge has no showers! People flying from Asia and continuing to South America (as I was), will be shocked and infuriated at the lack of a single shower stall. I avoid anything associated with United Airlines, but sometimes I have no choice.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   31 August 2014

Review by : J Kingston (USA)

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Recommended

This miserable excuse for a business class lounge gets worse every time I use it. The food is terrible. The furniture old and battered. The staff sullen and lazy. Then to top it off, the lounge is filthy and the bathrooms worse. The only virtue is that the wifi is merely mediocre. There is a view of the runway. Good thing because gazing anywhere else gives one the creepy crawlies. We are forced into this awful lounge prior to boarding international star alliance flights (other carriers than United, thank god). But if this lounge is any indication of what it is like on board their planes, avoid at all costs (and I do).



UNITED AIRLINES "STAR ALLIANCE" BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   31 August 2014

Review by : K Shimmin (USA)

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Recommended

Plenty of seating with quiet corners. Food above average and plentiful drinks. Friendly staff. There was a hot baked potato dispenser with all the trimmings for a "jacket potato" and some delicious soup as well as sandwiches, sausages, fruits, cookies and more.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   31 August 2014

Review by : F Downey (Ireland)

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Recommended

This lounge has no food to offer and charge for a beer which us ridiculous given the price of a business class ticket. The staff are grumpy with poor attitudes too on top of the poor services. Compared to British Airways and Virgin, this lounge is terrible.



UNITED AIRLINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   31 August 2014

Review by : R Gibson (USA)

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Recommended

We were booked into a United BusinessFirst cabin, so we were given access to the Alitalia lounge, located in the lower level (read as basement) of the terminal. The check in desk upon entering is staffed by Alitalia employees who were fairly friendly. Since it was early (7:30 a.m.) we didn't expect too much. We weren't disappointed. The lounge is very dated with a bland color scheme - white and orange. There was a service station manned by a very unhappy looking gent who, despite his sour demeanor, provided efficient - albeit robotic - service. Coffee (American) was available but the cup is one that is normally used for cappuccino so not very large. Cappuccinos and espressos are available on request. The "food" consisted of cold cereals, sweet croissants and bread/butter with jam. Yogurts were also available, but without spoons. Since it was so early we weren't interested in cocktails, but the 'bar" consisted of bottles of mostly empty liquor save for the almost full bottle of sweet vermouth. Don't plan on having a drink in this lounge - there won't be anything available. Our flight was announced and we made our way to the gate. This "lounge" was really sad. United should be ashamed that this is what they offer their "premium" passengers.



UNITED AIRLINES CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   31 August 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in last 5 years. The Buffett is horrendous and alcoolic drink you pay!. Wi Fi working slowing, very slowing. The furniture poor. This room dont have any workstation, is ridiculous! A mediocre service. If you have any other option run away from this.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   31 August 2014

Review by : C Lin (USA)

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Recommended

United Club in Narita is huge and when it gets crowded, the wi-fi is overloaded and stops working. There is hardly any food and certainly no hot food nor food of quality. The UA managers should walk 50 yards to the ANA lounge and see what they serve in there. It's like going from a McDonald's to a Michelin starred restaurant. BTW, the ANA wi-fi seems to work well all the time.



UNITED AIRLINES FIRST & BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   13 August 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in GRU. Buffet is horrendous, even in flavor. Wi Fi not working even requesting employees. The furniture is extremely old, outdated. The room is crowded all the time with passengers standing. This is ridiculous. A mediocre service, disrespectful, even with First Class passengers.



UNITED AIRLINES PRIORITY LOUNGE REVIEW  - T7, LOS ANGELES AIRPORT

Date :   13 August 2014

Review by : G Evans (UK)

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Recommended

Definitely the worse lounge I've visited and there have been many.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   5 June 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in last 5 years. The Buffet is horrendous and for alcoholic drinks you pay!. WiFi working slow, very slow. The furniture poor. This lounge does not have any workstation, is ridiculous! A mediocre service. If you have any other option run away from this terrible lounge.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   5 June 2014

Review by : F Downey (Ireland)

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Recommended

This lounge has no food to offer and charge for a beer which us ridiculous given the price of a business class ticket. The staff are grumpy with crappy attitudes too on top of the poor services. Compared to British Airways and Virgin, this lounge is terrible.



UNITED AIRLINES "ALITALIA"BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   5 June 2014

Review by : R Gibson (USA)

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Recommended

We were booked into a United BusinessFirst cabin, so we were given access to the Alitalia lounge, located in the lower level (read as basement) of the terminal. The check in desk upon entering is staffed by Alitalia employees who were fairly friendly. Since it was early (7:30 a.m.) we didn't expect too much. We weren't disappointed. The lounge is very dated with a bland color scheme - white and orange. There was a service station manned by a very unhappy looking gent who, despite his sour demeanor, provided efficient - albeit robotic - service. Coffee (American) was available but the cup is one that is normally used for cappuccino so not very large. Cappuccinos and espressos are available on request. The "food" consisted of cold cereals, sweet croissants and bread/butter with jam. Yogurts were also available, but without spoons. Since it was so early we weren't interested in cocktails, but the 'bar" consisted of bottles of mostly empty liquor save for the almost full bottle of sweet vermouth. Don't plan on having a drink in this lounge - there won't be anything available. Our flight was announced and we made our way to the gate. This "lounge" was really sad. United should be ashamed that this is what they offer their "premium" passengers.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES INT'L AIRPORT

Date :   13 May 2014

Review by : A Gibson (USA)

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Recommended

The staff were very vague since this was the 1st time I had visited a United Lounge so I had to ask what facilities there were to use, what was complementary etc... the check in hostess was not friendly or helpful at all. It was dirty, every table had empty cups & rubbish on them. I would not make a special effort to find one again especially in the airport, the regular vendors at the airport were better serviced than the Members Lounges.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   15 April 2014

Review by : S Koenig (Brazil)

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Recommended

There are lounges in both Terminals 6 and 7. I went to the one in Terminal 7. Large, comfortable, airy. I was there in late morning. There were still some breakfast-type selections, though very very few, and mainly in the sweet treat variety. At least there were a few juices, and a very wide array of coffee drinks from machines. Wi-Fi reception was good.



UNITED AIRLINES "UNITED CLUB B17" BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   15 April 2014

Review by : U Jannsen (Germany)

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Recommended

Quite crowded, very small food selection (only crackers, some cheese and carrots), you have to pay for alcoholic drinks (beer 3$). I was happy I only had to wait 45 min.



UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   31 March 2014

Review by : Michael Dean (Thailand)

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Recommended

United's best lounge by far. A ride up to a totally different class of service. The area was spacious, comfortable, and tasteful. A great selections of drinks was accompanied by a variety of Japan and Western snacks, including sushi and small sandwiches. It does not compare to the hot meals and luxury of some Asian first class lounges but it shows what United can do when they made the effort.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - VARIOUS AIRPORTS

Date :   31 March 2014

Review by : P Brunel (USA)

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Recommended

I have been a member of the United Club for several years now. The only reason I will continue to be a member is the lower cost I can become a member through my husbands credit card. The lounge is basic and has now as of a few months ago, started charging for their drinks. They still charge the same price for the annual fee yet no more free drinks. I am also continuing my annual membership since I do travel a lot and use the other star alliance clubs, which are far superior to the United Lounges. They are definitely nothing special, don't waste your money.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Date :   20 February 2014

Review by : Jens Honore (USA)

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Recommended

The United Lounge is old and worn out. The food selection is unhealthy and at best more like an unhealthy snack bar. The same goes for the bar. The wine is bad and the beer selection is main stream and boring. There's no sense for details. Last and most important the staff seem as worn out as the lounge. No smiles, no pride. Just hanging in there. Like they know the company they work for is barely making it.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - GATES A, SEATTLE AIRPORT

Date :   20 February 2014

Review by : M Gephart (USA)

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Recommended

The new United Club at Sea-Tac is fantastic! Great location, refurbished look and feel and great staff. Great place to get out of the hustle and bustle of the airport. Standard UA Club fare but the refreshed feel of the place and the attentive staff makes it great. Good people watching from above, too. If you're in SEA be sure to hit this one.



UNITED AIRLINES "STAR ALLIANCE" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   20 February 2014

Review by : P Tress (UK)

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Recommended

Disgraceful. Food consisted of carrots and cheese and biscuits in plastic packs. Crowded, you have to pay for drinks. If this is how United treat their customers, they've lost my custom.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   20 February 2014

Review by : R Fisher (USA)

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Recommended

It is a nice place to sit (compared to the rest of O'Hare) but there is nothing to recommend it. Lounge is boring and uninspired. Food is cheap, no thought in the selection, high in carbs and sugar, low in taste. Like the rest of the lounge, not designed to please anyone but will not offend either. United agents who can help with reservations and changes.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - ATLANTA HARTSFIELD-JACKSON AIRPORTS

Date :   7 February 2014

Review by : R Slade (USA)

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Recommended

Nice little getaway from the hustle and bustle of ATL. Emphasis on the little, but then again, not too many UA operations ex ATL. Long and fairly narrow made it harder to hideaway somewhere, although there are a few somewhat private cubicle work areas. Only one bathroom. Friendly and helpful staff. Nice views of tarmac. Minimal snacks - carrots, crackers/cheese, yogurt, raisins. Not too noisy (the ubiquitous tv was up in a far corner), nice views. Downside: hard to hide away and take a nap.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - C7, WASHINGTON DULLES AIRPORT

Date :   29 January 2014

Review by : D Williams (UK)

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Recommended

I'm not sure why this is a lounge. Overcrowded, drinks to be paid for at excessive prices and just a few snack items. Worse than sitting in the airport. Enough for me not to choose United Airlines again.



UNITED AIRLINES CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   6 January 2014

Review by : Derek Glass (Australia)

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Recommended

I was flying Chicago - Orange County this morning, booked into first class, and when I bought the ticket I naturally assumed it includes entry to the United Club lounge at O'hare. Apparently not. I was denied entry and told that first class passengers, travelling domestically, are not given access to their lounges. I have travelled first class many times with a variety of airlines, and have never been denied entry to a lounge when holding a first class ticket. But I guess United is different. At least I hope this will be helpful to anyone else who naively makes the same assumption.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - VARIOUS AIRPORTS

Date :   23 December 2013

Review by : J Warner (USA)

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Recommended

I have flown on United for several years now (in excess of 2M miles) and was a 1K for most of that time. This year I will not renew my lounge membership. Even post-merger, the lounges are not well maintained, people working the desk in larger airports are not consistently friendly or engaging, and with the charging of alcohol that use to be included in membership (don't call it complimentary) it is just not worth it. A few weeks ago I flew Global-First to Sydney and was looking forward to the “First Class” lounge. Reception personnel more interested in chatting amongst themselves, and no one in the actual club area to help. The food in this SFO “exclusive” first class lounge had the opportunity to be exceptional, but most of the serving dishes were empty. When travelling, I almost always look for the alternative carriers’ lounge for a better experience. Letters to United go unanswered.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2013

Review by : Rob Newman (USA)

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Recommended

I traveled on United frequently, and am always passing through the United Club Lounge at Narita. What is nice is that it is large, has showers and a nice view of the runway. But if you want to work there on the Internet, be aware that the Internet speed is awful. It's so bad that if you are Gold, you should just go to the ANA Club by gate 42 (which is where I am writing from now). And the food is actually better.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - JAKARTA AIRPORT

Date :   23 December 2013

Review by : G Santulli (USA)

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Recommended

From the outside of the Jakarta Airport, one would think otherwise when it comes to the First/Business Class Lounge, but the one in Jakarta Airport is a surprise. Not very large, but comfortable seats, free Wi Fi with the "code" on a little slip of paper on the tables, that could be mistaken for a scrap of paper! But this lounge has food, like spaghetti the other night, assorted fruits, drinks and a nice espresso machine that does not require an engineering degree to operate. Simple atmosphere, but a nice change and certainly nicer than the UA Lounge in Narita, which is sad and really is a major disappointment with snacks and drinks. But for those who drink, NRT must be like falling off their booze wagons.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2013

Review by : G Santulli (USA)

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Recommended

Tokyo Narita Lounge for Star Alliance Business Class is the pits. It is spacious, and lots of nice chairs and is natural lit from its many windows, but that is where the comfort level ends. While there are many nice chairs to sit in, there are precious few power outlets and they are all US "flat blade" type of outlet, not the rounded Euro plugs that are used in Asia too. Wi fi is the worst ever in a lounge I have seen. But the worst part of this lounge, and I use the word sparingly, is the awful food selection. Crackers, shortbread cookies, trail mix, potato chips etc. Pretty poor selection. Now, if I were a drinker, which I am not, I would be happy here. In the two hours I spent at the lounge at NRT the guy across from me had 4 glasses of red wine and at least 3 beers, and countless trips to the grab the trail mix, by the boatload. It is a shame the lounge is not food friendly, because in comfort, it has a lot of them beat.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   22 November 2013

Review by : S Koenig (Brazil)

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Recommended

Got in for a brief visit using two passes I got through my UA Explorer credit card. We were flying American and it was a longer than expected trip to the lounge. The lounge itself was fine, and clean, though smaller and, overall, more basic than I'd experienced with other United lounges. Basic snacks and hot beverages at self-service stations. It was early enough in the day that we didn't take advantage of the bar. Smallish rest rooms. Not a bad place to pass some time, but not one of the better UA lounges I've seen.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   7 October 2013

Review by : Keith Rogers (Canada)

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Recommended

Not super great by any stretch but just fine for international departure on way to Istanbul. Food selection very limited but internet not bad.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   16 September 2013

Review by : K Arentoft (Denmark)

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Recommended

To be honest - the United Club lounge in San Francisco International is one big joke! Very old and worn-out furnishing and the food (or what one should call it) is just as bad as it can get (crackers, lousy cheese and carrots packed in plastic bags). But worst of all - obviously United do not trust their customers so if you want anything with alcohol - you have to go all the way to the other end, to a bar - just to realize that if you want more than a flat beer - you have to pay for it! You are better of with a visit to Starbucks. And to all of those airlines (Lufthansa, SAS etc) that uses the Club Lounge as part of the Star Alliance - hurry up establishing your own lounge - your customers are used to MUCH better service than what United can do.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - DENVER INT'L AIRPORT

Date :   16 September 2013

Review by : M Brown (USA)

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Recommended

I flew business class. I assumed that during my layover in Denver I can simply wait in business class lounge as I am used to. Surprisingly, unless you are traveling internationally, you have no access to the lounge. Not even with AMEX card. Finally, I was able to go there for a fee of $50, so I did. Carrots and packed terrible crackers. Nothing else. Really? Terrible. Whoever runs the lounge should look up any European lounge. International travelers in business class, avoid Denver lounge. Also there is a large poster in front of the lounge access offering United Credit Card Lounge Access for $500 a year.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   16 September 2013

Review by : S Hayes (New Zealand)

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Recommended

It was very comfortable, a good selection of food and beverages. The lounge was tidy. Shower was good with good pressure. They could do with checking the aircon/ventilation, as after the shower it felt like a sauna in there. Kind of defeated the purpose of having the shower in the first place. The staff on the counter and in the lounge were pleasant and efficient. Overall a good experience.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   1 August 2013

Review by : M Brown (USA)

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Recommended

The United Club locations in Houston are actually pre-merger Continental President's Club locations. The facility is nice with over sized leather chairs in addition to traditional bar seating. The facility is very clean and still looks rather new although it's probably close to 10 years old. The third level has a smaller seating area, but can be a nice get away from the busy setting on the second floor. My main complain about the United Club is the lack of food options and the tiny glasses used for sodas. Crackers and cheese really aren't worth the $400 yearly membership fee.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN ANTONIO AIRPORT

Date :   8 July 2013

Review by : L McCloy (USA)

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Recommended

Very friendly and attentive staff. A variety of seating options. Quiet. Fantastic view of the tarmac. Rated the bar/beverages a 4 compared to lounges generally, but for an airport of this size the bar offerings are excellent. Typical United snacky food: carrots and dip, cheese and crackers, apples, snack mix, etc. Really like this lounge.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   8 July 2013

Review by : O Rosa (Canada)

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Recommended

Nice view from that lounge, toward the city. Not that much food (that's United) nice bar with even single malt scotch (5$ for a single malt 16 year!). Pretty comfortable.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   8 July 2013

Review by : O Rosa (Canada)

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Recommended

Pretty crowded due to a lot of delay and missed connections all around. Anyhow, no problem to find a calm spot. Transfer staff in the lounge really helping everybody while keeping their cool and calm.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   8 July 2013

Review by : D Jackson (Thailand)

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Recommended

Miserable selection of snack foods. Many chairs are worn through. Automatic sinks in the washrooms don't function properly. WIFI is the slowest I've encountered at any airline anywhere in the world. I've passed through this lounge regularly over the past 5 years when flying Singapore Airlines or Thai Airways and its exactly as I encountered it the first time only older and more threadbare.



UNITED AIRLINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   30 May 2013

Review by : James Baird (USA)

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Recommended

Previous reviews are accurate. Limited offerings, but still had to wait in long line to get a glass of water and a cup of coffee. Crowded, dirty, unpleasant staff. Coffee was excellent, though.



UNITED AIRLINES BUSINESS / FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   29 April 2013

Review by : P Tobias (USA)

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Recommended

Visited two lounges at O'Hare because of flight gate changes. One had a few free seats the other had no seats available. Food and drinks are a disgrace. Restrooms, while clean, are sub-standard.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   25 April 2013

Review by : J Sabaduquia (USA)

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Recommended

Had a 4-hour layover in San Francisco, and since I was connecting to a PS flight to JFK flying in Business Class, I was granted free access to the United Club in Terminal 3. Reception was fast, easy and the ladies were friendly enough. The entrance was grand, and was welcoming. The lounge itself is of decent size, the views of the runway are amazing, and there were a decent amount of seating. Not the newest lounge, but it was cozy enough. However, as I've read before, the food choices is a total disappointment. But I had bought my own food from the food court knowing this. There were some fruits, crackers, chips, and some soda fountain and coffee machine. The soda tasted watered down but cappuccino was pretty decent. Free WiFi worked well and was fast, had a nice seat with a powerport next to it by the window, so overall a pleasant experience, not the best lounge I've been but can't complain really.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   14 February 2013

Review by : R Mullins (USA)

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Recommended

Of all United Clubs I've visited, this lounge is the probably the best. Very small and dated furniture, but because it is tucked away in the International Terminal and services only one flight, the crowds are small. Full breakfast served, with juice, quiche, sandwiches, wraps, yogurt, hot soup, and full bar. All complimentary. If the domestic United Clubs took a tip from this small United lounge overseas, the United Club would be much more on par with the service of other international carriers.



UNITED AIRLINES CLUB FIRST / BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   10 January 2013

Review by : Danny Lew (Canada)

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Recommended

The furniture is outdated and uncomfortable. The snacks are inadequate and club members are charged for alcohol. This lounge is absolutely horrible!



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2012

Review by : D Ahearn (Australia)

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Recommended

Tired in need of a paint job. We find a comfortable seat then head to the food - very limited nothing to qualify for a morning meal but automatic beer glass fillers. After searching we discover another corner with some more food but not much - limited cereal, biscuits, a soup, no toast or sandwiches In the toilets and NO amenities - no toothbrushes, no combs, no shave, no towelettes, the room is dirty. The flight board shows only UA flights (about A3 size screen) - useless to others whose airline has paid for use of lounge!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - G8, WASHINGTON DULLES AIRPORT

Date :   29 October 2012

Review by : T Simmons (USA)

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Recommended

Very small and crowded lounge downstairs near gate D8. Packed most of the time, line at the bar was 3 deep and wi-fi was practically non-existent. A real dump compared to the United lounges at Newark or Houston. United should be ashamed of themselves.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - RONALD REAGAN WASHINGTON AIRPORT

Date :   29 October 2012

Review by : G Meyer (USA)

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Recommended

I used a one-time United Club pass issued as a credit card promotion to get in. I can't believe people would pay several hundred dollars a year for access. Food was nearly non-existent. The offerings were limited to a bowl of apples, one flavor of yogurt, cereal, and a handful of shriveled miniature bagels that looked like they'd been recycled from the previous day. Juice was available only upon request at the bar (tips appreciated). Although the club provides wi-fi service, it was not working when I was there. Only a few of the seating locations had access to electrical outlets. On the plus side, the club was quiet, probably because so few bother to use it.



UNITED AIRLINES FIRST / BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   29 October 2012

Review by : L Whitman (USA)

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Recommended

I have visited this lounge 3-4 times a year over the last 5+ years. I can truly say that this is the dirtiest United Club I have ever visited. The carpet (a cheap item to change) looks like livestock have been housed in the place. The men's bathroom has been out of order for 2 of my last four visits; the attendant instructed me to use the TAM lounge, which required another check-in. The Internet is open without pesky log-in requirements, but it is very, very slow. The lounge is very busy from 8-10, so maybe the space simply cannot accommodate the traffic. I noted another comment that the lounge does not have adequate staffing, so the tables, when I get there, are covered with empty glasses/dishes. Seems to me that United could do a lot better than this.




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