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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


United Airlines First Class and Business Class Red Carpet Lounge customer reviews

  a 3-Star Airline

   
 
   
 
United Airlines
1.5 Star Rating: Poor
153 reviews

 


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UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   3 April 2015

Review by : John Donnelly (USA)

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Recommended

Bought a first class ticket from SFO to Houston but they deny me access to any lounge as they say its for international passengers only.



UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - T7, LOS ANGELES AIRPORT

Date :   3 April 2015

Review by : W Gobert (Australia)

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Recommended

Worst lounge I've ever experienced. Service non existent and offered nothing but cheap snacks. Furthermore most supplies were always empty or "gunna" be replenished. Also discover that despite a first class ticket I was not allowed access unless I paid $50 US! To make it really bad. I decided that I needed a shower after a trip from Sydney - after I paid told that there was no shower - can you believe it.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2015

Review by : G Ng (USA)

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Recommended

Awful lounge. No food, no shower and over crowded - probably due to a large number of Star Alliance flyers and lack of any other Star Alliance lounge. Every time I go to that SFO UA lounge for banana and yogurts only - never stay for over 10 min.



UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - T2 LONDON HEATHROW AIRPORT

Date :   22 March 2015

Review by : J Carson (UK)

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Recommended

This may be a relatively new lounge, but by international First Class standards it is poor. Staff on front desks do nothing more than check your boarding pass invite - no welcome, no dialogue and United needs to get some serious training - 2 star service at best. Same stewed hot food laid out on hotplate during my visit (6pm) - very unappetising, and a bit like I remember UA onboard food to be. I see some other reviewers here raving about the new Business Class lounge - either that is truly different to the First Class lounge, or some of them need to visit airline lounges around Asia to find out what good quality is all about. Penny-pinching clearly has a part to play, but the sad thing is that I believe United set their targets at such a low level that most outside the USA are astounded how poor they are.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   22 March 2015

Review by : J Ronkainen (Finland)

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Recommended

Just snacks and basic beverages to offer. Some complimentary alcoholic drinks are available but must be ordered at the bar. There is Premium beverages - whatever it means - to purchase at the bar. Wifi works quite well.



UNITED AIRLINES "STAR ALLIANCE" LOUNGE REVIEW  - NEWARK AIRPORT

Date :   22 March 2015

Review by : M Smyth (UK)

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Recommended

United's Star Alliance Gold lounges in the US are disappointing compared to their new one at LHR T2. No hot food or proper cold food except bar snacks in plastic disposable cups. Not all beverages are complementary and grumpy staff expect tips for serving free beer! Perhaps United should stop offering paid access to these lounges (through credit card memberships etc.) and just raise their standards.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   22 March 2015

Review by : J Balta (Switzerland)

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Recommended

Personnel is present to check eligibility, clearly not motivated to be of help. The advantage of being in this lounge basically consist of waiting in a confortable leather imitation sofa. If you want a shorter wait stay outside. WIFI connection seems faster outside. (must be my computer, but it works outside). No luggage lockers available (because of safety? but I have been checked twice). No showers available. Only snacks available, no useful food. Beer has to be paid, unless it is one of two watery bud-light type. Lounge was very busy. Almost more confortable outside. How do you attract people to come into the lounge? Observing what the competition does would be useful.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - NEWARK AIRPORT

Date :   22 March 2015

Review by : S Koenig (Brazil)

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Recommended

Lounge was fine. Took a shower, watched TV in a large room, used our PC and had some basic snacks for free. One can get food, booze, etc. in the bar area (basic wine and beer free, others have to be paid for). Lounge was crowded, so finding seats wasn't easy.



UNITED AIRLINES "STAR ALLIANCE" LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   22 March 2015

Review by : S Pereira (USA)

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Recommended

Awful, overcrowded, it was impossible to find a seat. The restrooms were filthy, I could not use them. I had to call the shower attendant and ask him to have the restrooms cleaned.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LAS VEGAS AIRPORT

Date :   22 March 2015

Review by : Maria Henry (New Zealand)

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Recommended

So small we couldn't find a seat, food was practically non-existent - just some cookies and cheese and crackers. We just walked all the way around the lounge, grabbed some crackers and headed out - probably the worst lounge I've been in.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T2 LONDON HEATHROW AIRPORT

Date :   22 March 2015

Review by : Daniela Massa (USA)

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Recommended

This is United Flagship Lounge in Terminal 2 at LHR Heathrow Airport. It's very spacious and modern, white marble, leather seating (open or more secluded).I was there for a late 10pm flight back to New York and there was so much food choice. What a shame that United didn't initiate this in the USA.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - NEWARK AIRPORT

Date :   7 February 2015

Review by : A Weber (USA)

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Recommended

Absolutely sub-standard. No food, no accessible refreshments like water, soda or juice. WiFi not working and staff is clueless. They even try to charge you for a glass of wine or beer.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - MUMBAI AIRPORT

Date :   27 January 2015

Review by : Antony Rana (USA)

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Recommended

Terrible management. I asked for shower and was told that in addition to shower, I was entitled to 15 min of spa treatment with Business Class ticket. I was not looking for spa and just went for shower. They have 8 rooms and one had a wet towel and no soap. The do not provide shampoo. Finally, I found a room with a folder towel. I hope it was clean!! I will not shower there in future. I think considering a country like India where anything can happen, I should have ask for a clean towel and shampoo at the beginning (which is the norm in a shower facility). The two ladies manning the facility did not speak much English. After shower, I went to the dining section. Menu selection was good - but the tables were dirty. For shower I gave one * - could not find a way to put zero.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   27 January 2015

Review by : Klaus Holstein (Germany)

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Recommended

Stop-Over-Experience on the way from Hawaii to Frankfurt. We had a stop for nearly 9hrs, originally planned to be spent in downtown SFO. But we arrived sick with a flu, so we needed to have a retreat at the business-Lounge. SFO Airport got a complete update, even so the business-club-Lounge of United. But the furnishing is pretty pour, new but cold and minimized to uncomfortable chairs and small tables. The breakfast buffet doesn't deserve this name, pretty small and not rich. No deck chairs have been provided, no showers or relaxing-room. Lots of guests tried to sleep on uncomfortable lounge chairs, somebody need to think about the real needs of their guests. The best thing of this Lounge was the view. Only to recommend for a short stop, not more.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   27 January 2015

Review by : James Wallace (USA)

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Recommended

Of all the United Airlines lounges that I have been to, this lounge has to be the best. In this lounge you don't need a bartender to get a beer, pour a glass of wine or make a drink; you can do it yourself. If you look hard enough, you will find the ice creme. Salads are always available along with a few light meals. The showers are wonderful, the internet works great and the employees are the best. The seats have a great view of the terminal and there are plenty of places to charge your electrical devices. My only complaint is that I only have a one hour layover in Hong Kong.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   4 January 2015

Review by : J Monte (Japan)

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Recommended

Not the worst UA lounge, but on a par with most things United — pretty dreadful. No showers before the long haul to and across Asia? Unheard of! No food to speak of. Clean enough, but very crowded.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   19 November 2014

Review by : Alan Luck (USA)

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Recommended

This is a low, even for United. Buried in the basement of the International Terminal, the United Club in Melbourne is embarrassing on a whole new level. From the sad offerings of "hot" food to the rarely- looked-after beverage station, this lounge disappoints. The walls, a soft padded dingy grey relic from the early '90s only serve to bring the mood of the lounge down to a level of murky depression. The worst part of this lounge, however, is the pathetic "WiFi service" that is only provided by Melbourne Airport. Free WiFi from the airport is never good, and in the bowels of Tullamarine's transport hub, it degrades to "nearly unusable." All of this would be fine, if not for the lack of chairs. For an international lounge that serves many major continents, there are between 25 and 30 seats in the entire lounge. Most of the seats face another, so it is more uncomfortable to take an empty seat, thereby reducing the most often usable seats by half. Dishes running out, food running out and messes left unattended are par for the course at the United Club in MEL. This is by far the worst United Club I have ever been to, and Ive been to ORD C, LAX T3, Newark and some of the other dregs of the Lounge world. United has an extensive history of disappointing its frequent travellers, but after staying here, I am looking into moving my miles to Air New Zealand or Singapore or another Start Alliance partner as a preferred carrier.



UNITED AIRLINES "UNITED CLUB" FIRST CLASS LOUNGE REVIEW  - LAS VEGAS AIRPORT

Date :   19 November 2014

Review by : James Dickson (UK)

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Recommended

Dreadful, poor service, overcrowded, no food apart from stale bagels. Avoid this airline if you want to travel in comfort.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   19 November 2014

Review by : S King (USA)

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Recommended

This place is a joke. Water, coffee, and tea? beer isn't free? no food selection? what is the point of this place anyway? If you are paying money to go into united club at LAX, don't waste your mind. Save $50 and buy a steak at one of the steakhouse place in the airport.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - T2, LONDON HEATHROW AIRPORT

Date :   19 November 2014

Review by : S Paice (UK)

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Recommended

Compared to their dismal offerings in Chicago, this is different for United. On my visit it was busy but not overcrowded, the food was good and the bar service excellent. The full breakfast buffet and lunch selections were hot and good quality, I was impressed! Some more comfy/lounge-style seats would be the only real improvement I could suggest.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Date :   6 November 2014

Review by : B Debnath (India)

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Recommended

Travelled with family from New Delhi (DEL) to Des Moines (DSM) via Newark (EWR). In New Delhi they put us up in the Singapore Airlines lounge, which is first class. At EWR, their Business Class lounge is awful. Crowded, no adequate number of seats. No food except crackers, some fruits, coffee and tea. Not even fruit juice or soft drinks. Surprisingly, I had access to their very basic shower facility, and they have free internet connectivity. The European airlines maintain better lounge facilities. However, I was more surprised at DSM. DSM is a relatively large airport but United flies only a small plane (39 seater) there from EWR, once a day, and they have no business class lounge facility at DSM! And, they are not ashamed of it. I somehow felt that after the 9/11 incident in 2001, the American airlines, especially United, got an opportunity to go no frills and they give an impression that they are all running on no profit basis. My experience with the United Club was simply disappointing.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   6 October 2014

Review by : Sean Enami (Canada)

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Recommended

United airlines has the most bare bones lounges in the industry. There is practically no food, just crackers and soda. And this lounge was no exception. I am not sure why anyone wants to bother to get in these lounges. I guess some people like it just for feeling exclusive.



UNITED AIRLINES "GLOBAL FIRST" CLASS LOUNGE REVIEW  - T2, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : M Purbeck (UK)

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Recommended

Used this lounge when flying ANA to Tokyo. Had expected some good things from what is a new lounge and supposedly the flagship level of United Airlines, but disappointed. No showers in First class section, and you have to queue up to use Business class area if you want this amenity. Food choices at 6pm very limited to just 3 sad looking dishes under a heated light, and a small choice of cheeses and cold items. Waiting staff are polite and quite attentive, in contrast to quite miserable front desk reception staff. Seating choices all somewhat bland, and one gets the feeling that there was little in the way of creative design used for this lounge. truly disappointing for a 2014 First Class facility.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T2, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : S Thio (Australia)

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Recommended

I was very disappointed to discover that Singapore Airlines Lounge at the new Terminal 2 was not open. We were directed to use the United Airlines Lounge. Unfortunately, due to the busy flight schedules of various airlines who were using the United Airlines Lounge, it was very crowded and difficult to get a seat not with the internet facilities. There was not a lot of food available and we were disappointed with the quality of the food.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : S Crowe (Canada)

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Recommended

Surprised to read the recent reviews of the O'Hare lounge(s). Visited 2 on my last trip through (on a First Class tix) and was not impressed. This is their hub location, expected top notch and it was disappointing. Cheese & crackers & fruit and drinks (free back then) from surly bartenders who made it quite clear they expected tips. Yah, right. Fortunately I had not yet confirmed another 1st booking via ORD (on points as part of Star Alliance) and will not do so now. I'll do anything to route through Star airlines to enjoy the benefits of Air Canada or Lufthansa lounges. Makes United look like a donut shop.



UNITED AIRLINES "DAN PLUS" BUSINESS CLASS LOUNGE REVIEW  - TEL AVIV AIRPORT

Date :   4 October 2014

Review by : Erez Hartal (USA)

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Recommended

A private lounge located near the synagogue in the routanda. Smaller than the two lounges of Dan in concourses B and C, but United Airlines and British Airways are allowed to enter. Supposed to be more exquisite. Lounge not crowded in the evening in busy August. Where Dan Lounge itself seemed to be packed as it is just before 4-5 flights depart to the US. Basic soft drinks, juices and wine selection. Almost no refreshments. A disgrace. After visiting IST lounge of Turkish Airlines this pales in comparison.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - CONCOURSE B, CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : Erez Hartal (USA)

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Recommended

A disgrace, a dingy lounge with not a lot of light, located on top of concurse B in Ohare. Very basic breakfast offerings. If you want soft drinks, service at the bar, slow and requires a wait. Continental breakfast offerings. Delta club is much better. Got access due to business class ticket international otherwise would not pay the $500 membership.



UNITED AIRLINES GLOBAL FIRST CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   4 October 2014

Review by : N Green (USA)

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Recommended

The worst lounge and service , they might as well not bother offering the lounge. Food is stale old sandwiches , crackers and cheese. Flight delayed from 10pm till 11.30pm , no hot food offered told to go to restaurant next door. Staff unconcerned and no concept of first class service. Avoid United Global First.



UNITED AIRLINES GLOBAL FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 October 2014

Review by : M Dean (Thailand)

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Recommended

Comfortable lounge with an excellent selection of hot and cold dishes and a very well-appointed, clean shower room. A bit hard to find at the center of the C concourse behind a row of lockers next to the customer service desk. In addition to the plates of meat, cheese, smoked salmon and shrimp, there is a menu to order a variety of hot dishes including "surf and turf". Very attentive staff assured that items were replenished and cleared away efficiently.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   31 August 2014

Review by : J Monte (Japan)

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Recommended

Unbelievably bad, even for the consistently bad quality of United lounges. LAX is probably United Airlines busiest international hub, and yet the lounge has no showers! People flying from Asia and continuing to South America (as I was), will be shocked and infuriated at the lack of a single shower stall. I avoid anything associated with United Airlines, but sometimes I have no choice.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   31 August 2014

Review by : J Kingston (USA)

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Recommended

This miserable excuse for a business class lounge gets worse every time I use it. The food is terrible. The furniture old and battered. The staff sullen and lazy. Then to top it off, the lounge is filthy and the bathrooms worse. The only virtue is that the wifi is merely mediocre. There is a view of the runway. Good thing because gazing anywhere else gives one the creepy crawlies. We are forced into this awful lounge prior to boarding international star alliance flights (other carriers than United, thank god). But if this lounge is any indication of what it is like on board their planes, avoid at all costs (and I do).



UNITED AIRLINES "STAR ALLIANCE" BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   31 August 2014

Review by : K Shimmin (USA)

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Recommended

Plenty of seating with quiet corners. Food above average and plentiful drinks. Friendly staff. There was a hot baked potato dispenser with all the trimmings for a "jacket potato" and some delicious soup as well as sandwiches, sausages, fruits, cookies and more.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   31 August 2014

Review by : F Downey (Ireland)

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Recommended

This lounge has no food to offer and charge for a beer which us ridiculous given the price of a business class ticket. The staff are grumpy with poor attitudes too on top of the poor services. Compared to British Airways and Virgin, this lounge is terrible.



UNITED AIRLINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   31 August 2014

Review by : R Gibson (USA)

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Recommended

We were booked into a United BusinessFirst cabin, so we were given access to the Alitalia lounge, located in the lower level (read as basement) of the terminal. The check in desk upon entering is staffed by Alitalia employees who were fairly friendly. Since it was early (7:30 a.m.) we didn't expect too much. We weren't disappointed. The lounge is very dated with a bland color scheme - white and orange. There was a service station manned by a very unhappy looking gent who, despite his sour demeanor, provided efficient - albeit robotic - service. Coffee (American) was available but the cup is one that is normally used for cappuccino so not very large. Cappuccinos and espressos are available on request. The "food" consisted of cold cereals, sweet croissants and bread/butter with jam. Yogurts were also available, but without spoons. Since it was so early we weren't interested in cocktails, but the 'bar" consisted of bottles of mostly empty liquor save for the almost full bottle of sweet vermouth. Don't plan on having a drink in this lounge - there won't be anything available. Our flight was announced and we made our way to the gate. This "lounge" was really sad. United should be ashamed that this is what they offer their "premium" passengers.



UNITED AIRLINES CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   31 August 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in last 5 years. The Buffett is horrendous and alcoolic drink you pay!. Wi Fi working slowing, very slowing. The furniture poor. This room dont have any workstation, is ridiculous! A mediocre service. If you have any other option run away from this.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   31 August 2014

Review by : C Lin (USA)

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Recommended

United Club in Narita is huge and when it gets crowded, the wi-fi is overloaded and stops working. There is hardly any food and certainly no hot food nor food of quality. The UA managers should walk 50 yards to the ANA lounge and see what they serve in there. It's like going from a McDonald's to a Michelin starred restaurant. BTW, the ANA wi-fi seems to work well all the time.



UNITED AIRLINES FIRST & BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   13 August 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in GRU. Buffet is horrendous, even in flavor. Wi Fi not working even requesting employees. The furniture is extremely old, outdated. The room is crowded all the time with passengers standing. This is ridiculous. A mediocre service, disrespectful, even with First Class passengers.



UNITED AIRLINES PRIORITY LOUNGE REVIEW  - T7, LOS ANGELES AIRPORT

Date :   13 August 2014

Review by : G Evans (UK)

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Recommended

Definitely the worse lounge I've visited and there have been many.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   5 June 2014

Review by : C Moreira (Brazil)

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Recommended

Surely this is the worst of all lounges I know in last 5 years. The Buffet is horrendous and for alcoholic drinks you pay!. WiFi working slow, very slow. The furniture poor. This lounge does not have any workstation, is ridiculous! A mediocre service. If you have any other option run away from this terrible lounge.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   5 June 2014

Review by : F Downey (Ireland)

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Recommended

This lounge has no food to offer and charge for a beer which us ridiculous given the price of a business class ticket. The staff are grumpy with crappy attitudes too on top of the poor services. Compared to British Airways and Virgin, this lounge is terrible.



UNITED AIRLINES "ALITALIA"BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   5 June 2014

Review by : R Gibson (USA)

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Recommended

We were booked into a United BusinessFirst cabin, so we were given access to the Alitalia lounge, located in the lower level (read as basement) of the terminal. The check in desk upon entering is staffed by Alitalia employees who were fairly friendly. Since it was early (7:30 a.m.) we didn't expect too much. We weren't disappointed. The lounge is very dated with a bland color scheme - white and orange. There was a service station manned by a very unhappy looking gent who, despite his sour demeanor, provided efficient - albeit robotic - service. Coffee (American) was available but the cup is one that is normally used for cappuccino so not very large. Cappuccinos and espressos are available on request. The "food" consisted of cold cereals, sweet croissants and bread/butter with jam. Yogurts were also available, but without spoons. Since it was so early we weren't interested in cocktails, but the 'bar" consisted of bottles of mostly empty liquor save for the almost full bottle of sweet vermouth. Don't plan on having a drink in this lounge - there won't be anything available. Our flight was announced and we made our way to the gate. This "lounge" was really sad. United should be ashamed that this is what they offer their "premium" passengers.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES INT'L AIRPORT

Date :   13 May 2014

Review by : A Gibson (USA)

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Recommended

The staff were very vague since this was the 1st time I had visited a United Lounge so I had to ask what facilities there were to use, what was complementary etc... the check in hostess was not friendly or helpful at all. It was dirty, every table had empty cups & rubbish on them. I would not make a special effort to find one again especially in the airport, the regular vendors at the airport were better serviced than the Members Lounges.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   15 April 2014

Review by : S Koenig (Brazil)

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Recommended

There are lounges in both Terminals 6 and 7. I went to the one in Terminal 7. Large, comfortable, airy. I was there in late morning. There were still some breakfast-type selections, though very very few, and mainly in the sweet treat variety. At least there were a few juices, and a very wide array of coffee drinks from machines. Wi-Fi reception was good.



UNITED AIRLINES "UNITED CLUB B17" BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   15 April 2014

Review by : U Jannsen (Germany)

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Recommended

Quite crowded, very small food selection (only crackers, some cheese and carrots), you have to pay for alcoholic drinks (beer 3$). I was happy I only had to wait 45 min.



UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   31 March 2014

Review by : Michael Dean (Thailand)

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Recommended

United's best lounge by far. A ride up to a totally different class of service. The area was spacious, comfortable, and tasteful. A great selections of drinks was accompanied by a variety of Japan and Western snacks, including sushi and small sandwiches. It does not compare to the hot meals and luxury of some Asian first class lounges but it shows what United can do when they made the effort.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - VARIOUS AIRPORTS

Date :   31 March 2014

Review by : P Brunel (USA)

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Lounge Cleanliness

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Recommended

I have been a member of the United Club for several years now. The only reason I will continue to be a member is the lower cost I can become a member through my husbands credit card. The lounge is basic and has now as of a few months ago, started charging for their drinks. They still charge the same price for the annual fee yet no more free drinks. I am also continuing my annual membership since I do travel a lot and use the other star alliance clubs, which are far superior to the United Lounges. They are definitely nothing special, don't waste your money.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Date :   20 February 2014

Review by : Jens Honore (USA)

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Lounge Cleanliness

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Internet/Wifi

Staff Service

Recommended

The United Lounge is old and worn out. The food selection is unhealthy and at best more like an unhealthy snack bar. The same goes for the bar. The wine is bad and the beer selection is main stream and boring. There's no sense for details. Last and most important the staff seem as worn out as the lounge. No smiles, no pride. Just hanging in there. Like they know the company they work for is barely making it.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - GATES A, SEATTLE AIRPORT

Date :   20 February 2014

Review by : M Gephart (USA)

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Recommended

The new United Club at Sea-Tac is fantastic! Great location, refurbished look and feel and great staff. Great place to get out of the hustle and bustle of the airport. Standard UA Club fare but the refreshed feel of the place and the attentive staff makes it great. Good people watching from above, too. If you're in SEA be sure to hit this one.



UNITED AIRLINES "STAR ALLIANCE" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   20 February 2014

Review by : P Tress (UK)

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Lounge Cleanliness

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Staff Service

Recommended

Disgraceful. Food consisted of carrots and cheese and biscuits in plastic packs. Crowded, you have to pay for drinks. If this is how United treat their customers, they've lost my custom.




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