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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


United Airlines First Class and Business Class Red Carpet Lounge customer reviews

  a 3-Star Airline

   
 
   
 
United Airlines
1.5 Star Rating: Poor
111 reviews

 


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UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   15 April 2014

Review by : S Koenig (Brazil)

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Recommended

There are lounges in both Terminals 6 and 7. I went to the one in Terminal 7. Large, comfortable, airy. I was there in late morning. There were still some breakfast-type selections, though very very few, and mainly in the sweet treat variety. At least there were a few juices, and a very wide array of coffee drinks from machines. Wi-Fi reception was good.



UNITED AIRLINES "UNITED CLUB B17" BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   15 April 2014

Review by : U Jannsen (Germany)

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Recommended

Quite crowded, very small food selection (only crackers, some cheese and carrots), you have to pay for alcoholic drinks (beer 3$). I was happy I only had to wait 45 min.



UNITED AIRLINES FIRST CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   31 March 2014

Review by : Michael Dean (Thailand)

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Recommended

United's best lounge by far. A ride up to a totally different class of service. The area was spacious, comfortable, and tasteful. A great selections of drinks was accompanied by a variety of Japan and Western snacks, including sushi and small sandwiches. It does not compare to the hot meals and luxury of some Asian first class lounges but it shows what United can do when they made the effort.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - VARIOUS AIRPORTS

Date :   31 March 2014

Review by : P Brunel (USA)

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Recommended

I have been a member of the United Club for several years now. The only reason I will continue to be a member is the lower cost I can become a member through my husbands credit card. The lounge is basic and has now as of a few months ago, started charging for their drinks. They still charge the same price for the annual fee yet no more free drinks. I am also continuing my annual membership since I do travel a lot and use the other star alliance clubs, which are far superior to the United Lounges. They are definitely nothing special, don't waste your money.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Date :   20 February 2014

Review by : Jens Honore (USA)

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Recommended

The United Lounge is old and worn out. The food selection is unhealthy and at best more like an unhealthy snack bar. The same goes for the bar. The wine is bad and the beer selection is main stream and boring. There's no sense for details. Last and most important the staff seem as worn out as the lounge. No smiles, no pride. Just hanging in there. Like they know the company they work for is barely making it.



UNITED AIRLINES "UNITED CLUB" BUSINESS CLASS LOUNGE REVIEW  - GATES A, SEATTLE AIRPORT

Date :   20 February 2014

Review by : M Gephart (USA)

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Recommended

The new United Club at Sea-Tac is fantastic! Great location, refurbished look and feel and great staff. Great place to get out of the hustle and bustle of the airport. Standard UA Club fare but the refreshed feel of the place and the attentive staff makes it great. Good people watching from above, too. If you're in SEA be sure to hit this one.



UNITED AIRLINES "STAR ALLIANCE" BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   20 February 2014

Review by : P Tress (UK)

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Recommended

Disgraceful. Food consisted of carrots and cheese and biscuits in plastic packs. Crowded, you have to pay for drinks. If this is how United treat their customers, they've lost my custom.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   20 February 2014

Review by : R Fisher (USA)

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Recommended

It is a nice place to sit (compared to the rest of O'Hare) but there is nothing to recommend it. Lounge is boring and uninspired. Food is cheap, no thought in the selection, high in carbs and sugar, low in taste. Like the rest of the lounge, not designed to please anyone but will not offend either. United agents who can help with reservations and changes.



UNITED AIRLINES "UNITED CLUB" LOUNGE REVIEW  - ATLANTA HARTSFIELD-JACKSON AIRPORTS

Date :   7 February 2014

Review by : R Slade (USA)

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Recommended

Nice little getaway from the hustle and bustle of ATL. Emphasis on the little, but then again, not too many UA operations ex ATL. Long and fairly narrow made it harder to hideaway somewhere, although there are a few somewhat private cubicle work areas. Only one bathroom. Friendly and helpful staff. Nice views of tarmac. Minimal snacks - carrots, crackers/cheese, yogurt, raisins. Not too noisy (the ubiquitous tv was up in a far corner), nice views. Downside: hard to hide away and take a nap.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - C7, WASHINGTON DULLES AIRPORT

Date :   29 January 2014

Review by : D Williams (UK)

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Recommended

I'm not sure why this is a lounge. Overcrowded, drinks to be paid for at excessive prices and just a few snack items. Worse than sitting in the airport. Enough for me not to choose United Airlines again.



UNITED AIRLINES CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   6 January 2014

Review by : Derek Glass (Australia)

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Recommended

I was flying Chicago - Orange County this morning, booked into first class, and when I bought the ticket I naturally assumed it includes entry to the United Club lounge at O'hare. Apparently not. I was denied entry and told that first class passengers, travelling domestically, are not given access to their lounges. I have travelled first class many times with a variety of airlines, and have never been denied entry to a lounge when holding a first class ticket. But I guess United is different. At least I hope this will be helpful to anyone else who naively makes the same assumption.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - VARIOUS AIRPORTS

Date :   23 December 2013

Review by : J Warner (USA)

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Recommended

I have flown on United for several years now (in excess of 2M miles) and was a 1K for most of that time. This year I will not renew my lounge membership. Even post-merger, the lounges are not well maintained, people working the desk in larger airports are not consistently friendly or engaging, and with the charging of alcohol that use to be included in membership (don't call it complimentary) it is just not worth it. A few weeks ago I flew Global-First to Sydney and was looking forward to the “First Class” lounge. Reception personnel more interested in chatting amongst themselves, and no one in the actual club area to help. The food in this SFO “exclusive” first class lounge had the opportunity to be exceptional, but most of the serving dishes were empty. When travelling, I almost always look for the alternative carriers’ lounge for a better experience. Letters to United go unanswered.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2013

Review by : Rob Newman (USA)

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Recommended

I traveled on United frequently, and am always passing through the United Club Lounge at Narita. What is nice is that it is large, has showers and a nice view of the runway. But if you want to work there on the Internet, be aware that the Internet speed is awful. It's so bad that if you are Gold, you should just go to the ANA Club by gate 42 (which is where I am writing from now). And the food is actually better.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - JAKARTA AIRPORT

Date :   23 December 2013

Review by : G Santulli (USA)

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Recommended

From the outside of the Jakarta Airport, one would think otherwise when it comes to the First/Business Class Lounge, but the one in Jakarta Airport is a surprise. Not very large, but comfortable seats, free Wi Fi with the "code" on a little slip of paper on the tables, that could be mistaken for a scrap of paper! But this lounge has food, like spaghetti the other night, assorted fruits, drinks and a nice espresso machine that does not require an engineering degree to operate. Simple atmosphere, but a nice change and certainly nicer than the UA Lounge in Narita, which is sad and really is a major disappointment with snacks and drinks. But for those who drink, NRT must be like falling off their booze wagons.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2013

Review by : G Santulli (USA)

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Recommended

Tokyo Narita Lounge for Star Alliance Business Class is the pits. It is spacious, and lots of nice chairs and is natural lit from its many windows, but that is where the comfort level ends. While there are many nice chairs to sit in, there are precious few power outlets and they are all US "flat blade" type of outlet, not the rounded Euro plugs that are used in Asia too. Wi fi is the worst ever in a lounge I have seen. But the worst part of this lounge, and I use the word sparingly, is the awful food selection. Crackers, shortbread cookies, trail mix, potato chips etc. Pretty poor selection. Now, if I were a drinker, which I am not, I would be happy here. In the two hours I spent at the lounge at NRT the guy across from me had 4 glasses of red wine and at least 3 beers, and countless trips to the grab the trail mix, by the boatload. It is a shame the lounge is not food friendly, because in comfort, it has a lot of them beat.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   22 November 2013

Review by : S Koenig (Brazil)

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Recommended

Got in for a brief visit using two passes I got through my UA Explorer credit card. We were flying American and it was a longer than expected trip to the lounge. The lounge itself was fine, and clean, though smaller and, overall, more basic than I'd experienced with other United lounges. Basic snacks and hot beverages at self-service stations. It was early enough in the day that we didn't take advantage of the bar. Smallish rest rooms. Not a bad place to pass some time, but not one of the better UA lounges I've seen.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   7 October 2013

Review by : Keith Rogers (Canada)

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Recommended

Not super great by any stretch but just fine for international departure on way to Istanbul. Food selection very limited but internet not bad.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   16 September 2013

Review by : K Arentoft (Denmark)

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Recommended

To be honest - the United Club lounge in San Francisco International is one big joke! Very old and worn-out furnishing and the food (or what one should call it) is just as bad as it can get (crackers, lousy cheese and carrots packed in plastic bags). But worst of all - obviously United do not trust their customers so if you want anything with alcohol - you have to go all the way to the other end, to a bar - just to realize that if you want more than a flat beer - you have to pay for it! You are better of with a visit to Starbucks. And to all of those airlines (Lufthansa, SAS etc) that uses the Club Lounge as part of the Star Alliance - hurry up establishing your own lounge - your customers are used to MUCH better service than what United can do.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - DENVER INT'L AIRPORT

Date :   16 September 2013

Review by : M Brown (USA)

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Recommended

I flew business class. I assumed that during my layover in Denver I can simply wait in business class lounge as I am used to. Surprisingly, unless you are traveling internationally, you have no access to the lounge. Not even with AMEX card. Finally, I was able to go there for a fee of $50, so I did. Carrots and packed terrible crackers. Nothing else. Really? Terrible. Whoever runs the lounge should look up any European lounge. International travelers in business class, avoid Denver lounge. Also there is a large poster in front of the lounge access offering United Credit Card Lounge Access for $500 a year.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   16 September 2013

Review by : S Hayes (New Zealand)

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Recommended

It was very comfortable, a good selection of food and beverages. The lounge was tidy. Shower was good with good pressure. They could do with checking the aircon/ventilation, as after the shower it felt like a sauna in there. Kind of defeated the purpose of having the shower in the first place. The staff on the counter and in the lounge were pleasant and efficient. Overall a good experience.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   1 August 2013

Review by : M Brown (USA)

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Recommended

The United Club locations in Houston are actually pre-merger Continental President's Club locations. The facility is nice with over sized leather chairs in addition to traditional bar seating. The facility is very clean and still looks rather new although it's probably close to 10 years old. The third level has a smaller seating area, but can be a nice get away from the busy setting on the second floor. My main complain about the United Club is the lack of food options and the tiny glasses used for sodas. Crackers and cheese really aren't worth the $400 yearly membership fee.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN ANTONIO AIRPORT

Date :   8 July 2013

Review by : L McCloy (USA)

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Recommended

Very friendly and attentive staff. A variety of seating options. Quiet. Fantastic view of the tarmac. Rated the bar/beverages a 4 compared to lounges generally, but for an airport of this size the bar offerings are excellent. Typical United snacky food: carrots and dip, cheese and crackers, apples, snack mix, etc. Really like this lounge.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   8 July 2013

Review by : O Rosa (Canada)

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Recommended

Nice view from that lounge, toward the city. Not that much food (that's United) nice bar with even single malt scotch (5$ for a single malt 16 year!). Pretty comfortable.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   8 July 2013

Review by : O Rosa (Canada)

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Recommended

Pretty crowded due to a lot of delay and missed connections all around. Anyhow, no problem to find a calm spot. Transfer staff in the lounge really helping everybody while keeping their cool and calm.



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   8 July 2013

Review by : D Jackson (Thailand)

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Recommended

Miserable selection of snack foods. Many chairs are worn through. Automatic sinks in the washrooms don't function properly. WIFI is the slowest I've encountered at any airline anywhere in the world. I've passed through this lounge regularly over the past 5 years when flying Singapore Airlines or Thai Airways and its exactly as I encountered it the first time only older and more threadbare.



UNITED AIRLINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   30 May 2013

Review by : James Baird (USA)

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Recommended

Previous reviews are accurate. Limited offerings, but still had to wait in long line to get a glass of water and a cup of coffee. Crowded, dirty, unpleasant staff. Coffee was excellent, though.



UNITED AIRLINES BUSINESS / FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   29 April 2013

Review by : P Tobias (USA)

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Recommended

Visited two lounges at O'Hare because of flight gate changes. One had a few free seats the other had no seats available. Food and drinks are a disgrace. Restrooms, while clean, are sub-standard.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   25 April 2013

Review by : J Sabaduquia (USA)

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Recommended

Had a 4-hour layover in San Francisco, and since I was connecting to a PS flight to JFK flying in Business Class, I was granted free access to the United Club in Terminal 3. Reception was fast, easy and the ladies were friendly enough. The entrance was grand, and was welcoming. The lounge itself is of decent size, the views of the runway are amazing, and there were a decent amount of seating. Not the newest lounge, but it was cozy enough. However, as I've read before, the food choices is a total disappointment. But I had bought my own food from the food court knowing this. There were some fruits, crackers, chips, and some soda fountain and coffee machine. The soda tasted watered down but cappuccino was pretty decent. Free WiFi worked well and was fast, had a nice seat with a powerport next to it by the window, so overall a pleasant experience, not the best lounge I've been but can't complain really.



UNITED AIRLINES CLUB BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   14 February 2013

Review by : R Mullins (USA)

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Recommended

Of all United Clubs I've visited, this lounge is the probably the best. Very small and dated furniture, but because it is tucked away in the International Terminal and services only one flight, the crowds are small. Full breakfast served, with juice, quiche, sandwiches, wraps, yogurt, hot soup, and full bar. All complimentary. If the domestic United Clubs took a tip from this small United lounge overseas, the United Club would be much more on par with the service of other international carriers.



UNITED AIRLINES CLUB FIRST / BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   10 January 2013

Review by : Danny Lew (Canada)

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Recommended

The furniture is outdated and uncomfortable. The snacks are inadequate and club members are charged for alcohol. This lounge is absolutely horrible!



UNITED AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   23 December 2012

Review by : D Ahearn (Australia)

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Recommended

Tired in need of a paint job. We find a comfortable seat then head to the food - very limited nothing to qualify for a morning meal but automatic beer glass fillers. After searching we discover another corner with some more food but not much - limited cereal, biscuits, a soup, no toast or sandwiches In the toilets and NO amenities - no toothbrushes, no combs, no shave, no towelettes, the room is dirty. The flight board shows only UA flights (about A3 size screen) - useless to others whose airline has paid for use of lounge!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - G8, WASHINGTON DULLES AIRPORT

Date :   29 October 2012

Review by : T Simmons (USA)

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Recommended

Very small and crowded lounge downstairs near gate D8. Packed most of the time, line at the bar was 3 deep and wi-fi was practically non-existent. A real dump compared to the United lounges at Newark or Houston. United should be ashamed of themselves.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - RONALD REAGAN WASHINGTON AIRPORT

Date :   29 October 2012

Review by : G Meyer (USA)

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Recommended

I used a one-time United Club pass issued as a credit card promotion to get in. I can't believe people would pay several hundred dollars a year for access. Food was nearly non-existent. The offerings were limited to a bowl of apples, one flavor of yogurt, cereal, and a handful of shriveled miniature bagels that looked like they'd been recycled from the previous day. Juice was available only upon request at the bar (tips appreciated). Although the club provides wi-fi service, it was not working when I was there. Only a few of the seating locations had access to electrical outlets. On the plus side, the club was quiet, probably because so few bother to use it.



UNITED AIRLINES FIRST / BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   29 October 2012

Review by : L Whitman (USA)

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Recommended

I have visited this lounge 3-4 times a year over the last 5+ years. I can truly say that this is the dirtiest United Club I have ever visited. The carpet (a cheap item to change) looks like livestock have been housed in the place. The men's bathroom has been out of order for 2 of my last four visits; the attendant instructed me to use the TAM lounge, which required another check-in. The Internet is open without pesky log-in requirements, but it is very, very slow. The lounge is very busy from 8-10, so maybe the space simply cannot accommodate the traffic. I noted another comment that the lounge does not have adequate staffing, so the tables, when I get there, are covered with empty glasses/dishes. Seems to me that United could do a lot better than this.



UNITED AIRLINES RED CARPET CLUB FIRST / BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   5 October 2012

Review by : M Palmieri (USA)

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Recommended

Upon walking into the United Club Lounge at Chicago's O'Hare Terminal B (nearest B18 gate), this past Sunday, it was the most reminiscent of a cold steely operating room at a major hospital rather than an airport lounge. Upon reaching the bottom of the escalator to the reception desk you could find a rather cold grey holding room with straight back chairs (none in leather) and utilitarian lighting. It looked like cheap IKEA furniture and fixtures filled the room. The most depressing lounge I have ever entered in the world, and it just goes to show United never cared about it's elite customers and destroyed Continental's customer perks and more comfortable lounges. It was obvious to me every last penny was pinched at the frequent flier's expense. I left after a while to try the other lounge at B8 area, and it was the same depressing room I experienced at the other end. Both expresso/cappuccino machines were broken and the bartenders had to be called from behind the wall to get a drink. Very depressing cheap bland lounges that felt like nothing more than gate-side seating in a large room behind a door. Shame on United.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   5 October 2012

Review by : J Andrist (New Zealand)

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Recommended

I was in for a shock when I entered the United Lounge in LAX expecting to take a nice shower after a long flight from New Zealand. No showers! No food, just a few snacks - carrots/ranch, snack mix, choc raisins, bad cheese/crackers, and a choice of two wines. I asked for a Sauvignon Blanc and was told that would cost "extra". The lounge was spacious and wifi worked ok. Magazines were promotional material, but complimentary newspapers.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   18 September 2012

Review by : B Temkin (USA)

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Recommended

Can't believe that this is a business class lounge! Peanuts, carrots and some plastic covered cheese are all they serve. Some beer and wine are free, but others cost. Pathetic!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   18 September 2012

Review by : A Lewis (UK)

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Recommended

There are various signs posted all over the lounge about excusing their appearance while they upgrade the lounge, however this is simply not good enough, taking away from the tired interior, the badly stained carpets and unpleasant damp smell, this lounge is probably the worst I have ever visited, every empty surface was littered with dirty dishes, rubbish and discarded newspapers. A welcome change was the sight of some food, sadly the sandwiches were stale. The internet, while free was painfully slow, the desk agent spoke only with eye contact. If you have the option, take the short (5mins) to terminal 2 and use either the Smiles or AA clubs.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   11 September 2012

Review by : D Lublin (USA)

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Recommended

United Lounges are just sad. The Red Carpet Club is used for International Business. There is almost no food. The check-in staff was positively rude and unhelpful with long lines to get into the lounge. In the First Class Lounge, the two staffers were typing, typing, typing. They were nice but not knowledgeable or helpful. First Class Lounge is like the business lounge but more empty and with slightly more food and drink available but certainly nothing impressive.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - GEORGE BUSH INTERCONTINENTAL AIRPORT

Date :   4 September 2012

Review by : A Lewis (UK)

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Recommended

Visited with my Priority Pass membership (not available to PP Select members), staff friendly enough, visited the lounge in Terminal Very large, up the escalator to the main level, plenty of seating options, including the bar, work space areas, TV theatre. Continued up to the next level, much quieter, however there is no bar on the upper level, just self serve water and coffee. Soft drinks are only available, (complimentary) via the bar service, despite feeling slightly pressured to tip for my 5 cents worth of soda I did not. The food, sorry, snacks, as is typical of United Clubs is poor - a selection of crackers with cheeses, carrots, fruit, nuts etc. The best thing about this lounge for me was the availability of showers, since I had a 5 hour layover here, it was very welcome indeed. Wifi is free and no registration or codes were required.



UNITED AIRLINES "PRESIDENT'S CLUB" FIRST CLASS LOUNGE REVIEW  - NEWARK INT'L AIRPORT

Date :   26 July 2012

Review by : D Mauro (USA)

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Recommended

I went into the lounge hoping to see post-merger improvements (from the Continental days) and was disappointed to see no changes. They have the same rude, unprofessional receptionists who immediately banned my friend from joining me as a guest in the lounge (with my first-class ticket) and asked for 50$. I understand this is their rule, but it was not handled very well. The breakfast food was cheap and basic, lounge was extremely crowded and noisy, and it was difficult finding seats. I spent five minutes there and was happy to leave. I won't be returning to this lounge and I couldn't imagine paying for it. This facility isn't even in the same league as the lounges from other Star Alliance carriers.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   6 June 2012

Review by : Steve Ludington (USA)

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Recommended

I paid $400/year for this? Crackers, cheese, and cookies? Complimentary wine is, let's say, mediocre quality - everything else terrible.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE INTL AIRPORT

Date :   22 May 2012

Review by : S Paice (UK)

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Recommended

Red carpet club at C concourse. What a waste of time, the only food was some nuts, yoghurt raisins and some carrots. Hardly filling! They've now introduced a range of complimentary alcoholic beverages, but the service is pretty mediocre. Compared to other Star Alliance lounges, this is awful.



UNITED AIRLINES "PRESIDENT'S CLUB" BUSINESS CLASS LOUNGE REVIEW  - TC, NEWARK INT'L AIRPORT

Date :   9 May 2012

Review by : S Wilson (UK)

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Recommended

This was the President's Club of Continental. I obtained access because I have Star Alliance Gold status and was on an international flight. However, it took 10 minutes to get access because the reception staff member said my card's magnetic strip didn't state it was gold (although the card expressly states Star Gold and has never been refused before). Good selection of magazines, poor selection of food (it was around 0800) with a few cereals and bagels, and a couple of juices. Nothing hot besides coffee and tea. Free wifi, but it seemed like a bit of a zoo definitely not worth waiting 10 minutes for. People taking long flights would be best using this lounge for the free wifi and then buy some food elsewhere in the terminal. Bathroom seemed well worn, with loose lock on bathroom cubicle and significant signs of wear and tear.



UNITED AIRLINES BUSINESS CLASS LOUNGES  - CHICAGO O'HARE INTL AIRPORT

Date :   3 May 2012

Review by : T Harding (USA)

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Recommended

The new B concourse lounge quite nice though food and beverage far behind international lounges I have visited. Caters to Lufthansa pax who are a bit more savvy. (B18) Main B lounge crowded with poor snacks. C Concourse lounge better- more open with runway views but Untied employees still with (unearned) attitude- appear to be doing you a favor for joining and granting them jobs! International lounges in other nations are superior. Forget the F concourse lounge. Crowded, stinky, with minimal to no customer service. And I'm a 1 K member!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   2 May 2012

Review by : C Barrett (USA)

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Recommended

Rarely have I encountered anywhere so uninspiring as the United lounge at SFO Intl. Decor and furniture are tired, the layout is strange, poorly sign posted and the food and beverage options are awful. No free wi-fi. I prefer to wait in one of the (admittedly average) bars in the terminal. As a separate note, the first class lounge, whilst comparing favourably to the business class lounge isn't much to write home about either.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   2 May 2012

Review by : C Norman (UK)

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Recommended

I dread every time I have to fly to Chicago because I know I will end up in this lounge on my return leg to the UK. This is simply the worst lounge I have been in - the staff are very rude and unhelpful unless you are buying premium drinks and likely to give them a tip. The girls on the front desk are rude and clearly badly trained, the food offering is very poor. One would expect at least one or two hot meal offerings not packets of cheese slices and crackers. There are some complimentary drinks on offer but through the miserable bar staff who are visibly annoyed that you are not buying a premium drink. They are also served in small glasses and the quality of the wine is appalling. The physical environment in the lounge is not too bad so these seems simple problems to rectify.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : J Kingston (USA)

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Recommended

This lounge is an embarrassment. Seating areas are filthy. Food on offer is minimal and poor. And only one wifi card per person. So a traveler can only have one connected device at a time.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : M Beattie (UK)

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Recommended

What a shocker! This is the first business lounge I've ever been in where it is more luxurious to stay out in the rest of the airport. Tatty, stained furniture, threadbare carpets, crumbs and rubbish on the floor and half drunk half eaten food left on the tables. Food that would be embarrassing to see served in a cheap motorway services.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   7 February 2012

Review by : H Balaraman (Canada)

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Recommended

The lounge is clean, and the wifi access worked well but the food offering is pathetic and consists entirely of unhealthy snacks. They should take a note of standards in other airline lounges and have at least two hot food items. Even Air Canada lounges have a hot soup.



UNITED AIRLINES RED CARPET BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   25 January 2012

Review by : D Rosen (USA)

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Recommended

Visited this lounge twice during this trip while connecting on the outbound and inbound trips. Both times the lounge was dirty, the bathrooms filthy, food not worth eating and the general atmosphere so unpleasant that it was better to wait by the gate.



UNITED AIRLINES INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   25 January 2012

Review by : D Hund (USA)

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Recommended

ALL the lounges at Ohare leave a lot to be desired. Free drinks - but who can drink them? The entire bar smells so badly of disinfectant - and the glasses too - that I can barely drink there. I finally have gotten wise and ask for my drinks in the plastic cups. At least these don't smell like chemicals. So crowded and the food is terrible.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   28 November 2011

Review by : G Heiser (Brazil)

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Recommended

In comparison to other RCC lounges, this is quite reasonable. They have sandwiches, salad and some cheese. Seating is a bit old. Lounge staff kind to me and my family. There is free, but slow wifi. The selection of spirits is quite nice. It gets really crowded due to many Int'l departures from 8-10pm.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT (Concourse E)

Date :   27 October 2011

Review by : J Michael (USA)

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Recommended

Simply put, United is shoving its international business class customers in its "bus terminal" Red Carpet Club. It used to be a membership Club, but is now available to persons buying day passes, signing up for credit cards, paying with points, US Airways, in fact, virtually anyone with a pulse and money can now enter, which means it's overcrowded. Showers didn't work, the attendant said United doesn't maintain them. The lounge attendants are rude and unhelpful. Cheap drinks are on the house, but not an open bar. Anything of quality must be paid for. A pretzel is United's definition of food. Absolutely abysmal.



UNITED AIRLINES RED CARPET CLUB / STAR ALLIANCE LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   23 October 2011

Review by : C Norman (UK)

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Recommended

This lounge is the worst I have ever been in. Considering I paid nearly $5,000 for my ticket the complimentary food on offer was limited and poor quality. The worst part of the experience was the bar staff who were very rude. I was here a year ago and I put it down to individual staff unfortunately the same miserable lady and gentlemen were still working there! They have serious attitude and seem to take a view that complimentary drinks are for cheapskates. Even though I regularly travel business, next time I'm in O'Hare I will simply go to a paying bar where I can get service with a smile!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   22 October 2011

Review by : L Hooper (Kuwait)

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Recommended

This has to be the worst lounge, I have ever had the misfortune to wait in. The charge was reasonable to enter, but the lounge was hidden by stairwell, so one can not see the disgrace one is paying for, until it is too late. The drinks consist of cold coffee, and a cappucino machine that has seen better decades. There is no hot food, but some stale Bagels, that, if brave, could be toasted in a machine that had not been cleaned out of crumbs since it was opened. Having said this, I should not have been surprised after a 14 hour flight into SFO with United where they did one drinks run, and two food runs. Most of the staff hid in the back until landing. The only break in boredom was the epsiode of asking for a G&T and being asked to pay for it, having upgraded to premium economy.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   22 October 2011

Review by : E Apps (Canada)

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Much too small for the number of people there - reception desk staff abrupt and uninterested until they made an announcement "whoever left their drink at the reception desk please come and get it back" - really? Worn out furniture - too few electrical outlets and no place to take a private call. Wouldn't bother.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   22 October 2011

Review by : David Dale (Australia)

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Purchase of One Time Pass from United Airlines website. The lounge in Hong Kong is quite spacious and did not feel cramped when flights arrived and premium passengers used the lounge. Food options were plentiful and there was no shortage of drinks. The lounge has a deck over looking the terminal and views out over the tarmac. The United staff at the lounge were courteous and helpful. For the price of the pass, it was well worth it.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - DENVER AIRPORT

Date : 18 September 2011

Review by : G Chapman (Canada)

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There are two huge lounges, both divided in two - like sitting in an aircraft hanger. Cluster of seats, but no sound barriers - conversations and cell phone conversations can be heard everywhere. Very limited selection of snacks as they sell meals, bookable at the service desk. Might as well have stayed in the departure lounge downstairs at the gate!



UNITED AIRLINES INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date : 18 September 2011

Review by : K Mccue (USA)

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Like earlier reviewers, I found this lounge to be pretty disappointing. To the point that I was questioning if I was actually in the lounge or rather some 'general boarding but status' room. Limited drinks are free (points) but the food is really nonexistent. Packaged crackers and cheese, carrot sticks and that's really it. Lots of space, outlets available, and free wi-fi (ask for card at the desk), this lounge leaves me wishing for more elitism feel (I did pay considerable dollars for my int'l biz seat- can't you up things wi some cut fruit, more variety in snacks).



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - DENVER AIRPORT

Date : 1 August 2011

Review by : Herst Berger (Germany)

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Awful place. Not recommended. Dirty. Complimentary wifi requires red club membership. Very basic snacks. Not even close to the very basic business class standards. Try to avoid. Too pitiful Lufthansa partners with the guys to offer their "business" lounge to its passengers.




 


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