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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

QANTAS CLUB/BUSINESS CLASS - HONG KONG INTL AIRPORT

User: TONY DANGERLAND

Date:   26 January 2007

Qantas passengers use the shared "The Hong Kong Lounge" in Hong Kong. The lounge is located on Level 7 of the terminal and is used by BA, MH and other airlines. Its a relatively small lounge and sometime struggles to cater for all passengers.

Complementary food & beverages are offered however the selection is rather limited. The lounge is comfortable but does not compare to Cathay's lounge when it comes to catering for passengers.

BUSINESS CLASS - SYDNEY INTL AIRPORT

User: ALEXANDER SIMONS

Date:   28 January 2007

The business class lounge in Sydney is well equipped with plenty of food, wine, magazines, internet access. Very comfortable.

A few TV screens around too which was great to be able to watch the cricket before the flight. Front desk attendants were very helpful too.

QANTAS CLUB/BUSINESS CLASS - PERTH INTL AIRPORT

User: NICHOLAS ANDERSON

Date:   26 December 2006

This lounge is looking old and tired - some seating is visibly threadbare. I know it's used by a number of different airlines including CX but it's in dire need of an upgrade. Food and beverage are always good and to QF standards.

What always amazes me about this lounge is how aloof the people on the front desk always are - in my years of using this facility, I've never had a welcoming smile or a pleasant greeting from either the male or female staff members. Pity - always puts a damper on the great time I've had in Perth.

QANTAS CLUB - SYDNEY DOMESTIC LOUNGE

User: ALEX FREEMAN

Date:   3 December 2006

Very large (but it fills at peak hours Monday to Friday). Very comfortable seating with great views over the tarmac. Lots of space.

Good number of free internet terminals but no Wi-Fi.

Food is fantastic with soup, salads, bread all day and hot pies/dim sum at night. Open bar with selection of wines/beers/soft drinks/juices.

QANTAS / BA BUSINESS CLASS - SINGAPORE

User: TONY DANGERLAND

Date:   4 December 2006

I love this lounge. I have used it numerous times as I transit through SIN. The lounge is huge and surprising for the number of passengers that land at once (up to 3 747-400's at times) it does really well to cater for everyone. Food and beverages are always on hand and the lounge is constantly kept clean (sometimes a bit too efficiently where the cleaners get in the way of things). The lounge has a great ambiance with direct views of activity in the terminal below. Internet usage is provided free of charge, but Wi-Fi is not. Showers are stunning, with each cubicle decked out in marble & Molton Brown toiletries provided for use. The only downside is the location of the lounge, bit of a hike from the departure gates that QF/BA uses at SIN so allow plenty of time to walk back to your gate.

QANTAS BUSINESS CLASS LOUNGE - MELBOURNE

User: TONY DANGERLAND

Date:   3 December 2006

Qantas does well with the limited amount of space they have. Not the best lounge in the country but it does enough to cater for each flight. The lack of natural light definitely doesn't help the ambiance. There is limited amount of food on offer, beverages on the other hand are always available with a good selection on hand. Free internet is available for use and staff are always friendly and willing to assist with all requests. The lounge provides a good quiet sanctuary from the general boarding area on the upper level and its location allows passengers direct access to the departure gates without having to venture upstairs to the main terminal. Hopefully with the new lounge being fitted out, the Qantas Club International Lounge will give passengers a better experience. 

QANTAS CLUB - CANBERRA

User: ANIL KATTULA

Date:   14 November 2006

Used lounge as a guest of member. Arrived 4.30pm on a Tuesday evening. Lounge crowded and difficult to find a seat. Found seats within a few minutes. Many people ended up standing. Four 737 flights leave close together. Majority of Passengers ex Canberra are Government and Business flyers, who generally fly frequently and are Qantas Club members, so lounge should be capable of seating at least four 737 loads! Bar attendant had poor drinks knowledge - asked for a Strongbow which is a well known apple cider. Attendant told me the only beers he had were the ones displayed on the counter. Didn't seem to know any other drink! Food was good for time of day - anti past, cold meats, cheese and biscuits with sausage rolls brought out about 5pm. Able to fill up which was good as food offered on flight was pathetic (see airline forum!) Passengers kept informed of minor delay to flight. Staff constantly moving around cleaning and toilets were spotless and well stocked. Qantas needs to ensure bar staff are adequately trained and increase lounge size to meet passenger loads.

BUSINESS CLASS - SINGAPORE CHANGI AIRPORT

User: SEAN COLLINS

Date:   18 September 2006

This lounge is the one constant my wife, daughter and myself can always rely on when transiting in SIN. Although a bit of a hike to or from QF departure gates it is always spotlessly clean, very friendly and helpful front desk staff and a decent selection of snacks and drinks.

Probably the best thing about using the lounge is it is particularly quiet if you are using it prior to catching the 9.05am flight back to PER.