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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Qantas Airways First Class and Qantas Business Class Lounge customer reviews



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QANTAS BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   17 April 2013

Review by : J Straga (Macau)

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Recommended

The lounge hot menu is Chinese. I am confused as to why Qantas feed their Australian business only Asian food. The only other things we could eat were Thai spring rolls with no taste. The drinks were nice and so was the fresh fruit. One Asian option is OK, but everything?



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - GOLD COAST AIRPORT

Date :   17 April 2013

Review by : A McNicol (Australia)

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Recommended

Nice new lounge with enough seating for all at peak morning period. The staff were great with a level of service lacking in the bigger Qantas lounges. Food the same as everywhere else, adequate but some variety would be appreciated.



QANTAS/BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T1, SINGAPORE CHANGI AIRPORT

Date :   17 April 2013

Review by : M Huntly (Australia)

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Recommended

Had the opportunity to use the newly opened Qantas lounge at Changi on the 10th of April and cant say that I was overly impressed at all. Cold, uninviting and lacked any atmosphere at all. The staff however are wonderful and made up for what the lounge itself lacked. Am wondering who may have designed the space and secondly who approved it, I expected Qantas to come up with a lot better.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   17 April 2013

Review by : Craig Ritchie (Australia)

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Recommended

A very small but very clean lounge. Packed out as we awaited our flight back to Sydney at 10am from Honolulu. Service excellent, food selection okay, drink selection ditto. Toilets very clean. Only downside is the lounges wifi and business pc's, both as slow as a wet week, badly in need of upgrading particularly the 3 PC's. Good selection of Australian magazines and newspapers.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   17 April 2013

Review by : Craig Ritchie (Australia)

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Recommended

I found this lounge quite pleasant. PCs etc were quite slow, but food service was excellent. Its a very small lounge so its not hard to have it quite full, but we found quiet seats where the PCs were. Toilets immaculate, lounge very clean, staff great, food good given we had a 11am flight to Sydney. Lounge could do with updating, but given that Qantas don't have many flights out of Honolulu, its suitable for the passengers.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   5 April 2013

Review by : A Donnellan (Australia)

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Recommended

Lounge is very dated and showing its age with drab colour scheme and tired furnishings. However they have an excellent selection of food and wines. No French fizz but the Sallinger sparkling is very good. Highlight of my visit was the gelato bar. The staff at the desk and in the lounge were friendly. The wifi has finally been fixed.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   5 April 2013

Review by : C Ritchie (Australia)

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Recommended

Lounge absolutely packed out this particular Wednesday morning. Food just average, like a domestic Q Club breakfast, so left the eating to that on the aircraft which was for a change far superior. Barista available for coffee, which was good. Used PC whilst in lounge, also a good selection of current magazines and newspapers to read. Toilets were very clean.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - ADELAIDE AIRPORT

Date :   20 March 2013

Review by : C Ritchie (Australia)

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Recommended

Adelaide Terminal is a MASSIVE improvement from the old one that I last flew into. The Qantas Club near Gate 23, is pretty much brand new, very spacious, very clean and well laid out. A lot of people were using it, the food selection was very good, the service by staff excellent and the toilets were outstanding. Very very pleasant indeed, wish this were the case in the Qantas Club lounges in Sydney and Brisbane (they need updating badly). The only issue we had is that if your flight is in Gates below 16, then you have a significant walk to make the relevant gate, so make allowance for this.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   18 February 2013

Review by : Mark McCutcheon (Singapore)

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Recommended

Qantas has got it right when it comes to bringing kids into their lounges. In contrast with BA's policy of counting young children as guests, Qantas takes a different position allowing a member to bring in one guest and their children.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   4 February 2013

Review by : R van Niekerk (New Zealand)

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Recommended

I found this lounge overcrowded, hot, dirty and a little run down. Bathrooms were dirty with some stalls inoperative. Staff were unfriendly and even sarcastic at times. This experience ruined my opinion of Qantas and my preference for flying with them.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Date :   22 November 2012

Review by : Peter Greich (Australia)

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Recommended

Dreadful lounge at Honolulu airport. Far removed from the immigration check points. Food selection really poor. As explained by staff the only hot selection was toast. Lounge is cramped and dated. The male staff member was outstanding in ensuring that passengers were attended too.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - HOBART AIRPORT

Date :   16 November 2012

Review by : R Turner (Australia)

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Recommended

The Qantas Club at Hobart Airport is now inside security, thanks to a new corridor, but is still by far the smallest of the capital city airports. On my last trip to Sydney, I visited the lounge and there was just one seat left. Due to the limited space the chairs are also squashed much closer than other Qantas lounges. On a positive note, the lounge offers good views of the runway and parked aircraft.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - BRISBANE AIRPORT

Date :   28 September 2012

Review by : K Hirst (Australia)

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Recommended

Quite basic and dark, decor very dated. Food uninspiring and basic but then it was a very late night departure (nearly midnight), so maybe the options were better earlier in the evening. Lots of monitors to ensure you don't miss your flights. The bathrooms were not great. Overall pretty average.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   18 September 2012

Review by : Craig Ritchie (Australia)

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Recommended

Quite a nice lounge, with a good choice of food and drink available. Wifi available, must ask reception for the password. Very clean showers and toilets. Staff service very good. Good selection of Australian newspapers/magazines available. Very close to the Qantas boarding gates in the G Concourse of Bangkok International.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   1 September 2012

Review by : Annalisa Greene (Australia)

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Recommended

Large and clean lounge. Excellent food and beverage selection. Clean and tidy showers and bathroom facilities. Overlooks the airport so you can look out the widow and see planes! Staff were pleasant on checking in however the staff working in the lounge didn't really engage in chat or smile as you passed by. They were just concentrating on doing whatever they were doing. A fabulous calm place to wait instead of with the screaming masses of kids and excited travellers.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   6 August 2012

Review by : G James (UK)

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Recommended

Excellent lounge - very warm atmosphere. The showers were spotless. The food was excellent and there was a very good range of both cold and hot food available, even at the late hour of 10 p.m. Lovely Minestrone soup - piping hot. A very relaxing place - wish all lounges were this nice.



QANTAS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   6 August 2012

Review by : S Moolchandaney (Chile)

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Recommended

Very well lit spacious areas and ample comfortable seating. Wide choice of beverages and snacks. The Restaurant Dining looked good ( though did not try ). Same for the Spa. Nice working areas with sufficient iMacs. In the early morning busy hour, the lounge still had enough seating. Courteous staff.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - BRISBANE AIRPORT

Date :   26 July 2012

Review by : Craig Ritchie (Australia)

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Recommended

A quiet Business lounge located at the Brisbane International, whilst waiting for our Hong Kong flight. Lounge is comfortable plenty of seating, good coffee available, selection of food is not so good very ordinary in fact, could do with a revamp. Alcohol available even with a mid morning flight out. Good selection of local papers and magazines available to read, as well as free wifi and internet. Overall a serviceable international business class lounge that could do with some fine tuning that would make it a wonderful start to one's departure.



QANTAS / ONEWORLD BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   19 June 2012

Review by : M McGowan (Australia)

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Recommended

It is an okay lounge. Has very slow internet, but awesome catering. It offers drinks and snacks and overall it is impressive. It can get very busy though right before the flights to Australia.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   6 June 2012

Review by : R Pearce (New Zealand)

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Recommended

Food generally of good quality. Food choices not always great (I might be a bit picky) - usually worse when changing over from breakfast to lunch etc. Drink choice excellent. Even when it's busy there's always somewhere to sit. Good view of planes and the city. Computers are great and wifi readily available. One of the selling points when travelling Qantas.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   6 June 2012

Review by : David Beggs (UK)

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Recommended

Pleasant greeting and offered lunch on entering lounge. Very clean and comfortable with frequent offers of snacks - which were delicious. Bathrooms very well appointed and clean. Called for flight at the right time with staff lining up to say goodbye. A thoroughly pleasant experience in a comfortable and well run Lounge.



QANTAS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

The entry is calming and refreshing, spaciousness captivating. A La Carte dining sublime, for my wife and me the best was the PAYOT Spa. There really is only one problem with this lounge. It has set the standard so high, other lounges we experienced were poor in comparison.



QANTAS FIRST CLASS LOUNGE REVIEW  - SINGAPORE AIRPORT

Date :   25 April 2012

Review by : Puzio Anna (Australia)

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Recommended

No wonder no one uses the facility as there is nothing here - almost nothing to eat, poor selection of drinks, no restaurants. Qantas, you are not the first class airline.



QANTAS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   7 February 2012

Review by : Y Ren (Australia)

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Recommended

Great restaurant service and food. Spa service fantastic. I had facial this time. Plenty of drinks and fruit available. Internet service good, computers available as well. Private office is good for some last minute work.



QANTAS / ONEWORLD FIRST CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   23 January 2012

Review by : Soeren Krumrey (Australia)

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Recommended

The One world lounge in LAX is as bad as the rest of the airport, the First lounge bit gets so cramped before the night time international flights go out that they have to ask passengers via the speaker system to keep all seats free from bags etc so that everyone gets a seat- being cramped into a lounge area with several complete strangers is not my idea of First! Entire feel is shocking and while they have quite nice food options and Champagne, the service, buffet maintenance etc are not up to scratch during busy periods.



QANTAS CLUB LOUNGE REVIEW  - DARWIN AIRPORT

Date :   23 January 2012

Review by : C Stevens (Australia)

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Recommended

Small and confusing opening times, especially when flights are delayed. The lounge closes, you get asked to leave and then can re-enter once it opens later in the morning. Comfortable enough, with usual food and drinks. No coffee barista. Wifi works, and cold drinks are cold.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - ADELAIDE AIRPORT

Date :   28 November 2011

Review by : R Gonzaga (Malaysia)

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Recommended

Used the lounge in the morning for an international flight to Kuala Lumpur. Large and spacious but somewhat dark. Adequate terminals and wi-fi was available. There was no hot food on offer in the morning, just a selection of cereals, fruit and yoghurt. A fried or boiled egg would have been nice. The coffee was very good as were the fruit juices on offer. Toilets were clean and well appointed with showers for use. Overall a nice experience but it would have been nice if they had a hot buffet for breakfast.



QANTAS FIRST CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   23 October 2011

Review by : E Michael (UK)

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Used the lounge when travelling British Airways F-class from HKG to LHR. Facilities are fair, but not really up to many airlines First Class levels. The prospect of trying to snatch a meal/dinner before the flight was very limited, and aside from some snack type foods or soup, there was nothing. Staff at reception polite and friendly, but no other service really offered in the lounge aside from cleaning staff. Shower facilities are at the basic end of the quality scale, and very mean in terms of the amenities they offer. Not a patch on other Qantas lounges in Australia, and clearly BA tries (yet again) to save by using this lounge for their customers (not even any BA branding visible.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE AIRPORT

Date :   23 October 2011

Review by : David Dale (Australia)

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Lounge is spacious and ample seating. The food selection, while not varied was abundant for the lounge. Shower amenities excellent, however a bit concerning to see mould growing on the tiled walls. Catering staff asked if she could make sandwiches for me - a nice touch. Drinks ample. There is not much of a view from this lounge, but not a problem for short stay. Internet wifi super.



QANTAS BUSINESS CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - T3 LONDON HEATHROW AIRPORT

Review by : T Patrick (Hong Kong)

Date :   1 August 2011

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Lots of free PC's and different types of seating. Busy but some seating. Really good range of drinks and snacks- no sandwiches but lots of hot food and salad if wanted. Very clean and lots of staff. Impressive.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - DALLAS/FT WORTH AIRPORT

Review by : D Weiss (Australia)

Date :   1 August 2011

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Qantas has hired room 5 above gate 21 which is a fairly large area. Lounge had a good feel to it with plenty of food and drinks available. Staff good and children rooms and business computers plentiful. Only gripe would be the lack of toilets. Toilets were huge one toilet rooms and the lounge only had two per gender. Seeing as this route has only been operating the last 2 months, this lounge is more than adequate for the one Qantas flight



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - HONG KONG AIRPORT

Review by : Ian Henderson (UK)

Date :   1 August 2011

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A pleasant lounge with showers and willing staff. Fine selection of food - wines not a great standard. Plenty of seating and computer positions. Sadly no view. Shared with BA - but few UK newspapers.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - SINGAPORE CHANGI AIRPORT

Review by : K Lofhjelm (Australia)

Date :   12 July 2011

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Nice atmosphere, comfortable lounges , great wifi, stunning bathrooms but food choice very poor and no view or outlook.



QANTAS FIRST CLASS LOUNGE REVIEW  - SYDNEY INTL AIRPORT

Review by : J Brien (UK)

Date :   30 June 2011

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An exceptionally good a la carte food service provided and staff are very pleasant. Excellent computer facilities. Very modern and clean shower rooms with high quality amenities. The lounge also has a very good spa and massage area. Without question a better first-class lounge than any others that I have used.



QANTAS CLUB BUSINESS CLASS (DOMESTIC) LOUNGE REVIEW  - PERTH INTL AIRPORT

Review by : K Franklin (Australia)

Date :   29 May 2011

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I use this lounge a few times a year. Every time it is very crowded and thus noisy. Hardly a place to unwind before a flight or between connecting flights. In fact it is one of the most crowded lounges I use anywhere in the world.



QANTAS BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Review by : L Mulholland (Australia)

Date :   4 May 2011

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Great breakfast options. Free wifi. Lots of reading material and seating options. Great decor. Only gripe was the espresso coffee machine wasn't staffed until I was boarding at 0800. The machine coffee was okay, so I survived!



QANTAS FIRST CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Review by : M Taylor (Australia)

Date :   4 May 2011

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Best lounge I've been in. Staff so attentive without hovering. Spa treatments are first rate. Food in restaurant is cooked to order. A very pleasant experience and made a 6 hour transfer very tolerable.



QANTAS CLUB LOUNGE REVIEW  - ADELAIDE AIRPORT

Review by : G Moloney (Australia)

Date :   2 May 2011

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A quiet comfortable lounge, poor view outside. Food and beverages plentiful and good. I was doing some work with a colleague while waiting for our flight and found the wi-fi a bit slow but connection was easy and stable. Friendly staff who circulated constantly to keep the place clean.



QANTAS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Review by : P Walton (UK)

Date :   2 May 2011

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Stunning lounge. Food excellent, surroundings tranquil and very comfortable. The lounge features a wall of green live plants. Washrooms and showers spotless and amenities were first class. Dining was excellent, panoramic view of aprons.



QANTAS CLUB LOUNGE CUSTOMER REVIEW  - BRISBANE AIRPORT

Review by : Wasim Shaikh

Date :   20 November 2010

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Pretty decent lounge with reasonable airside view. Food selection is limited and expected more in an international lounge. Fairly spacious. Fast internet access. Overall 3-Star standard.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : Diane Lewthwaite

Date :   7 September 2010

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Service was excellent. I had a long wait and after a very relaxing massage and shower I was tired. A member of staff spoke to me when I stirred just to check what flight I was on so he could wake me if I appeared to be sleeping through the flight boarding call. Could improve the amenities in the showers however, for a first class lounge you expect female amenities rather than the more general ones.



QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : Steve Conroy

Date :   2 September 2010

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As per previous comments - a small lounge which comfortably accommodates a full business/star class cabin and QF Club members. Not a lot is provided in the way of television entertainment, however food and beverages are well stocked. Staff are very friendly and only too willing to help. Wi-Fi is confusing: as this lounge is shared with American Airlines, it uses their pay- per-use wi-fi. This service is provided free to QF passengers. Talk to the desk staff who will provide you with details of how to log-in. This lounge certainly beats the cramped and uncomfortable departure lounges in HNL airport.



QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : Nicholas Janides

Date :   29 August 2010

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Qantas Club at HNL is quite small but run by friendly staff who are available for assistance. The food and beverage areas are small, but well stocked. I was there for a morning flight and was happy with the pastries, cereal and fruits on offers.



QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : David Martin

Date :   5 August 2010

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Staff although helpful appeared to think keeping things clean was beneath them. The cleanliness of the place needed to be stepped up a notch for me. Quality of the food was average, the fact they shut the coffee bar was completely odd. I was told to use a cheap vending machine? Range of wines and other beverages generally good.



QANTAS (JAPAN AIRLINES) BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SAN FRANCISCO AIRPORT

Review by : Rob Johnson

Date :   5 July 2010

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A really small and uninviting lounge compared to the normal QF fare. Incredibly quiet - everyone was whispering! No TV, internet. Almost no food (packets of chips only for most of my stay, then a few sandwiches) and no staff noticed when the wine ran out. Why not use the BA lounge instead?



QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : S Conroy

Date :   3 July 2010

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A clean and tidy lounge - although by the time all eligible passengers are in the lounge it can be quite cramped and busy. It is operated by two staff who work hard when the lounge is full, as it serves both JQ and QF flights, including QC members traveling on JetStar economy. I recommend arriving early, as access can be denied when the lounge hits peak capacity. There can be a lengthy queue to enter at times, as there is only one person manning the reception desk, and she must record your details manually as you enter. Food and beverage amenities are adequate. There is no television, but there are 3 PC terminals. WiFi coverage is a bit confusing, as most pax needing access needed staff assistance to log in. Overall a good lounge, and an alternative to the bus shelter that is HNL terminal.



QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LOS ANGELES AIRPORT T4 (Admirals Club)

Review by : L Norton

Date :   1 February 2010

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Crowded. One main seating area, mainly lounge seats, with some cafe tables next to the bar but also separate areas to watch TV. Very limited selection of food although could purchase some cafe style meals. Complimentary vouchers (2/person) for drinks. There is a small children's room with electronic games and computer. Bathrooms located only at one end of lounge which seems a long way from TV areas. Only 2 computers were available on the evening we flew (other 2 out of action) which seems inadequate for such a busy lounge.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - BRISBANE AIRPORT

Review by : D Weiss

Date :   23 January 2010

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Never in many years of travel have I experienced such a bad First Class lounge. Was there mid- morning, no food selection to speak of, just cereals. Plenty of champagne though. Tiny area with not enough seats for the 4-5 flights that leave around 11am. Received a very late boarding call resulting in us holding up the plane as it was ready to leave. Compared to most Qantas lounges in the world this was disgraceful. Qantas need to re-think how they treat their platinum members, especially considering that this lounge also caters for the EVA air flight and JAL.




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