Qantas Airways First Class and Qantas Business Class Lounge customer reviews

QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : Diane Lewthwaite

Date :   7 September 2010

Service was excellent. I had a long wait and after a very relaxing massage and shower I was tired. A member of staff spoke to me when I stirred just to check what flight I was on so he could wake me if I appeared to be sleeping through the flight boarding call. Could improve the amenities in the showers however, for a first class lounge you expect female amenities rather than the more general ones.

QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : Steve Conroy

Date :   2 September 2010

As per previous comments - a small lounge which comfortably accommodates a full business/star class cabin and QF Club members. Not a lot is provided in the way of television entertainment, however food and beverages are well stocked. Staff are very friendly and only too willing to help. Wi-Fi is confusing: as this lounge is shared with American Airlines, it uses their pay- per-use wi-fi. This service is provided free to QF passengers. Talk to the desk staff who will provide you with details of how to log-in. This lounge certainly beats the cramped and uncomfortable departure lounges in HNL airport.

QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : Nicholas Janides

Date :   29 August 2010

Qantas Club at HNL is quite small but run by friendly staff who are available for assistance. The food and beverage areas are small, but well stocked. I was there for a morning flight and was happy with the pastries, cereal and fruits on offers.

QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : David Martin

Date :   5 August 2010

Staff although helpful appeared to think keeping things clean was beneath them. The cleanliness of the place needed to be stepped up a notch for me. Quality of the food was average, the fact they shut the coffee bar was completely odd. I was told to use a cheap vending machine? Range of wines and other beverages generally good.

QANTAS (JAPAN AIRLINES) BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SAN FRANCISCO AIRPORT

Review by : Rob Johnson

Date :   5 July 2010

A really small and uninviting lounge compared to the normal QF fare. Incredibly quiet - everyone was whispering! No TV, internet. Almost no food (packets of chips only for most of my stay, then a few sandwiches) and no staff noticed when the wine ran out. Why not use the BA lounge instead?

QANTAS CLUB BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONOLULU AIRPORT

Review by : S Conroy

Date :   3 July 2010

A clean and tidy lounge - although by the time all eligible passengers are in the lounge it can be quite cramped and busy. It is operated by two staff who work hard when the lounge is full, as it serves both JQ and QF flights, including QC members traveling on JetStar economy. I recommend arriving early, as access can be denied when the lounge hits peak capacity. There can be a lengthy queue to enter at times, as there is only one person manning the reception desk, and she must record your details manually as you enter. Food and beverage amenities are adequate. There is no television, but there are 3 PC terminals. WiFi coverage is a bit confusing, as most pax needing access needed staff assistance to log in. Overall a good lounge, and an alternative to the bus shelter that is HNL terminal.

QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LOS ANGELES AIRPORT T4 (Admirals Club)

Review by : L Norton

Date :   1 February 2010

Crowded. One main seating area, mainly lounge seats, with some cafe tables next to the bar but also separate areas to watch TV. Very limited selection of food although could purchase some cafe style meals. Complimentary vouchers (2/person) for drinks. There is a small children's room with electronic games and computer. Bathrooms located only at one end of lounge which seems a long way from TV areas. Only 2 computers were available on the evening we flew (other 2 out of action) which seems inadequate for such a busy lounge.

QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - BRISBANE AIRPORT

Review by : D Weiss

Date :   23 January 2010

Never in many years of travel have I experienced such a bad First Class lounge. Was there mid- morning, no food selection to speak of, just cereals. Plenty of champagne though. Tiny area with not enough seats for the 4-5 flights that leave around 11am. Received a very late boarding call resulting in us holding up the plane as it was ready to leave. Compared to most Qantas lounges in the world this was disgraceful. Qantas need to re-think how they treat their platinum members, especially considering that this lounge also caters for the EVA air flight and JAL.