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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - MANILA AIRPORT

User: Norman Sutherland

Date of use:   3 November 2007

This lounge is about as old as the airport itself, but is clean, well furnished and has a perfectly good range of facilities. Food and drinks choices are fine and the staff are helpful and efficient. A quiet oasis of comfort in an otherwise terrible airport.

FIRST CLASS LOUNGE - SEOUL INCHEON AIRPORT

User: MIKE RATHBONE

Date of use:   13 October 2006

Good location for the lounge in terms of access to boarding gates for Asiana flight to NYC. The staff at reception welcome in a friendly fashion, and directed me up in the lift to the First class lounge on the next floor. A bright and airy lounge with good views out over the airport / runway, and at the time of visit there was plenty of seating - quite comfortable as well. Being S Korea, there is great emphasis on the availability of internet stations, free wifi access in the lounge and useful business centre area. The lounge catering is a mix of open sandwiches (very nice!) usual nibbles, fridge full of ice cream choices, and a small buffet counter with hot food selections. Hot food not always that hot, but overall this is pretty good quality. Staff will normally serve you coffees etc and provide a full table service to look after you. TV with CNN and other news channels, and bathroom facilities located down the corridor. Shower rooms are very spacious and some of the biggest I have seen in an airline lounge with good choice of amenities supplied. The Asiana Airlines staff in the lounge were very courteous and efficient and spoke reasonably good English - much better than my Korean. All in all, a comfortable lounge that does the rest of their service justice.

BUSINESS CLASS LOUNGE - SEOUL INCHEON AIRPORT

User: JUNSIK MIN

Date of use:   15 October 2006

Overall, clean and spacious. Great view to the runway and aircrafts taxing in and out. Comfy sofas with lots of reading material both in Korean and English.  Staff service is Asiana standard with sincere and true will to help. Plenty of internet PC's are provided free of charge or you could go for wireless which is just as fast as the wired one. The only glitch I felt was there are just way too many people and the staff were working desparately to keep up with service and stacking up food & beverage. I had trouble finding an empty seat and after I settled down, I had to wait for the foods to be filled up. It's either Asiana has too many frequent flyers or Star Alliance passengers since there is no way Asiana Business guests alone can fill this huge place up!

BUSINESS CLASS LOUNGE - SEOUL INCHEON AIRPORT

User: NORMAN SUTHERLAND

Date of use:   30 November 2006

They've revamped the Lounge removing the computer area to create more space for people to sit. Food and beverages are average at best.

Agree with the previous post in as much as this lounge appears always to be busy - much more so than other lounges in the airport. However it's a comfortable lounge to spend an hour or so.