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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Asiana Airlines First Class and Business Class Lounge customer reviews

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Asiana Airlines
4.0 Star Rating: Good
28 reviews

 



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ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   20 February 2014

Review by : Y Cho (Japan)

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Recommended

Excellent lounge. Food is pretty good and cleanliness is perfect. Since they have expanded the lounge, now it's not so crowded even on peak time.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   22 November 2013

Review by : L Kopp (USA)

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Recommended

Overall the lounge is comfortable, quiet and has showers which is very nice. If you are lucky enough you can get one of about six cubicles which have some privacy and have foot rests so you can stretch out. I was disappointed with the food however. For this trip we used biz class lounges in O'Hare, Narita, Bangkok and New Delhi and they all had better food, especially Narita and Bangkok. I will say the comfort level in Seoul was the best of what we saw.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   15 November 2013

Review by : Peter Goldsbury (Japan)

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Recommended

I had a six-hour stopover in Seoul Incheon and used this lounge. The seats were comfortable, the lounge was never too crowded and there was an excellent choice of food. My only gripe was the washroom. It was rather small, but I was able to use the one in the neighboring First class lounge. To add some perspective, I was on a trip from St Petersburg to Hiroshima, via Moscow and Seoul, and the lounge was a welcome contrast to the Aeroflot lounge in Sheremetyevo Terrminal D.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   7 October 2013

Review by : Keith Rogers (Canada)

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Recommended

Very good lounge for depart from Seoul to LA. Internet service very good, food ok. I do note the comments on noodles - yes, a tad tacky, but actually like noodles so not that bad really. Lots of the chairs are more stadium - rows all facing the same direction so number of seats that are more for 2 people to sit together is a lot less. Still, overall not a bad lounge in a stellar airport. And yes, Japan and Korea have the best toilets ever.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   16 September 2013

Review by : R Wilkinson (New Zealand)

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Recommended

Great lounge. Very comfortable and nicely decorated. The food was lovely and continually serviced. Coffee great. Toilets were of a high standard with an attendant. High quality toiletries and very clean. We enjoyed this lounge.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   16 September 2013

Review by : R Wilkinson (New Zealand)

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Recommended

Comfortable but a bit dated. Seats comfortable. Didn't like the food set out and ended up eating toast and peanut butter. Good coffee.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   1 August 2013

Review by : W Bleeker (Australia)

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Recommended

Extremely disappointed, we were here a month ago and this place has got worse! Now they have plastic cups for wine! I suppose that is an improvement as last time we were here, they had no wine! There are four types of lettuce to eat and cups of noodles, tea coffee and soft drinks, no beer a white wine a red and four types of spirits. I have read the previous reviews and the lounge appears to have got progressively worse. In all fairness to Asiana there is a sign up apologizing for things while they improve the lounge, however I would say they have left it far too long before doing anything! As already mentioned the seating is uncomfortable and there are not many power outlets. We have flown business class with a lot of airlines and I can't fault the in air experience with Asiana, however their lounge experience leaves much to be desired.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   1 August 2013

Review by : F Wong (Hong Kong)

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Recommended

Business class lounge is quite spacious with lots of seats, very welcoming staffs. Speedy Wi Fi. Food wise, there really isn't a lot of choices, it was strange to see so many cup noodles being stacked out, kind of cheap to be offered cup noodles rather than proper hot meals (there was only a very few). Choices of drinks not bad, quite a busy lounge at 5pm. All in all, an average experience, slightly underwhelming.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   8 July 2013

Review by : J Min (South Korea)

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Recommended

This lounge at 8am was very crowded. The chairs and couches were poorly designed and showing some wear and tear, but lounge well maintained and clean. Limited choice of food and salad bar, fresh eggs were available. Shower was very good. Great wi-fi and plenty of computers if you do not have one. Overall, not too bad but it really needs some attention on seating and food selection.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   30 May 2013

Review by : Richard Cox (Australia)

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Recommended

The lounge was very overcrowded and struggling. Glasses and plates were left uncleared, bench top tables were left uncleaned. Food and drink choices were limited and of poor quality. Frankly the lounge was unacceptable for a supposedly 5-star airline. Better quality seating, food, drink and WiFi was to be found outside of the lounge.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   29 April 2013

Review by : H Y Kim (South Korea)

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Recommended

Nothing changed since I was start using with the lounge in 2010. They only serve little food for their guest. Asiana need to change their lounge service. I think they need to change this, better to show their inflight menu.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   14 February 2013

Review by : Anthony Sarantos (Australia)

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Recommended

Clean and spacious with friendly staff was my experience in the Asiana Business Lounge at Incheon. Good mix of food options in a buffet style and drinks were plentiful (alcoholic beverages were perhaps a little limited but onboard wines made up for it). Nice shower rooms available to use, good variety of chairs and the lighting created a relaxing atmosphere. Pleasant venue to relax in before long flights.



ASIANA AIRLINES FIRST CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   7 February 2013

Review by : Christine Fitzgerald (Australia)

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Recommended

Excellent state of the art facility to relax in before long haul flight. Lounge design was very attractive and made to look like a European library and the grand piano added a nice touch. Lighting pleasant and plenty of comfortable loungers, massage chairs and relaxation rooms were offered. Food and beverages were excellent and much like those served onboard with both hot and cold options. Toilets and shower facilities were very clean and expensive bathing products were offered. Convenient locations to do some work and free wifi was also available. Staff service very pleasant.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   7 November 2012

Review by : Kalle Persson (Australia)

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Recommended

An okay interior but some of the chairs are in substandard condition. Remember that ICN is Asiana's hub and I was expecting more. Food that was offered is not good. Two choices plus noodles. Only four choices of hard liqueur.



ASIANA AIRLINES FIRST CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   5 October 2012

Review by : K Parsonson (Australia)

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Recommended

Asiana's Incheon First class lounge was certainly above average although I expected more considering it is their main hub. The lounge is spacious and luxurious with modern facilities. The shower rooms and toilets were pleasant and maintained well. The staff were immaculately presented and their service was exceptional. The main let down was the substandard food. Although there were still quality food and wine on offer, it was nothing spectacular and the options seemed quite limited. Nonetheless the lounge is comfortable and allows for plenty of relaxation which is the main thing.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - INCHEON INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : D Paik (Australia)

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Recommended

First time to use this lounge around 5 pm yesterday and it was fairly crowded. It provided us more than adequate facilities. Overall, above average.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Date :   29 May 2011

Review by : Barry Bourke (New Zealand)

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Very disappointed with Incheon Asiana business lounge. Limited food variety, not enough showers, tired furniture. Attentive staff, but its what they have to work with.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - BUSAN AIRPORT

Date :   4 May 2011

Review by : C Dickens (USA)

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Located on the 2nd level of the departure area, the lounge is a windowless, spacious room with a self serve bar offering beer, hot/cold beverages and mediocre snacks. Private lavatory without any shower facility.



ASIANA AIRLINES (SWISS) BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   14 February 2011

Review by : R Rouse (UK)

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Clean and tidy lounge with comfortable seating, this lounge is operated by Swiss Intl Air Lines. No real choice of food except a few cakes, and a pretty poor excuse of a shower. Asiana could do with using a much better lounge to compliment their great airline. The lounge is also before security!



ASIANA AIRLINES FIRST CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Review by : A Gascoyne

Date :   2 September 2010

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Mock European Manor is a little too mock, but this is Korea. Friendly and attentive staff. Food for a first class lounge was mediocre. A lukewarm beef dish and a lukewarm prawn dish (these were the better dishes). Only wine was Californian Chardonnay, although Moet was on offer too. Seating is comfortable, massage chairs excellent and internet connection was very fast - shame seats do not have laptop power outlets. Lacking day beds. Overall compared to Swiss or Lufthansa first class lounges in FRA or ZRH, this is lounge is lacking behind.



ASIANA AIRLINES BUSINESS CLASS "STAR ALLIANCE" LOUNGE REVIEW  - T1 LONDON HEATHROW AIRPORT

Review by : Jim Reid

Date :   30 May 2009

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This needs a real sort out. Claustrophobic in the low ceilinged area, the high ceilinged area is like being in a 3rd rate hospital waiting area. Seats uncomfortable, food average, drinks range very average.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Review by : R Gamba

Date :   30 May 2009

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Perfect lounge except for the very limited food offering. Shower rooms equipped with brand names amenities. Definitely one of the best airline lounges in Asia.



ASIANA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Review by : G Cassie

Date :   1 May 2009

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We transferred through Incheon. On the inward journey we spent a few hours at the lounge in terminal 1 - on the return the lounge in terminal 2. While they are both decorated and laid out similarly, terminal 2 is newer. The shower rooms are a little nicer, the layout a littler more varied, and the business centre much bigger. While Seoul has a phenomenally spacious, efficient, and relatively pleasant airport, there is more shopping in terminal 1 than 2. I compared duty free prices though, and while there are savings on alcohol and tobacco, many cosmetics and clothing were exactly the same as mall prices in Canada. Some of the areas Asiana could improve would be the inordinate announcement of flights; there is no escape from the PA. The quiet relaxing area, is near the showers and bathrooms and cleaners area, so there is always a din. The food offerings varied, sometimes generous — roast pork, hot soup, vegetable salads — to scant, such as sandwiches, lettuce and dried noodles. Drink options not great not bad; no decent wine. Very pleasant staff.



ASIANA AIRLINES FIRST CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Review by : M Lasser

Date :   28 February 2009

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Stunning facility. It's modeled to look like a comfortable manor library with shelves of books, attractive lighting and a baby grand piano! Several relaxation rooms with loungers. several more with state of the art massage chairs. A TV/DVD room with large flat panels. Catering includes Korean tea service with traditional snacks, cold bar with smoked salmon and duck, hot bar with lamb and lobster thermadore. I wish the inflight catering was this good!. Excellent drink selection with proper barware. Business center with three fast computers. Showers and toilets with state of the art Toto technology (a translation card here would have been helpful!).



ASIANA AIRLINES BUSINESS CLASS LOUNGE - MANILA AIRPORT

User: Norman Sutherland

Date of use:   3 November 2007

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This lounge is about as old as the airport itself, but is clean, well furnished and has a perfectly good range of facilities. Food and drinks choices are fine and the staff are helpful and efficient. A quiet oasis of comfort in an otherwise terrible airport.



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