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VIRGIN ATLANTIC AIRWAYS review :  14 July 2009 by Sue Perry   (UK)

LHR-HKG-SYD return. Perfect flight, crew attentive, service was great, food plentiful and edible (its airline food after all). Worth paying the extra to fly Upper Class - not sure how good the beds are on other airlines but able to sleep well on these flights and sleep suits are great. Entertainment very good - on-demand and so many recent releases to catch up on.

VIRGIN ATLANTIC AIRWAYS review :  14 July 2009 by Peter Petrie   (UK)

Sydney-London last week. I was upgraded to Upper Class for the flight to Hong Kong so no complaints there. Reverted to Premium Economy through to London and I found the block thing under the seat in front more than a nuisance. Cabin staff attentive.

VIRGIN ATLANTIC AIRWAYS review :  14 July 2009 by Darren Brushwood   (England)

MAN-MCO return. The staff were friendly enough but you didn't get enough drinks for my liking. The entertainment was good but only had the games on outbound flight. Would fly with Virgin Atlantic again as they go into MCO (better than Sanford).

VIRGIN ATLANTIC AIRWAYS review :  8 July 2009 by S Fulton   (UK)

LHR-JFK-LHR on A340-600. Being 6ft 5", leg room is a real issue for me but I found the pitch to be comfortable enough. Had we not had a bulk head seat on the red-eye back then it might have been more of a concern. The cabin crew were friendly and attentive, whilst the food was better than expected. Breakfast being a small muffin was slightly disappointing though. The On demand entertainment system is excellent. Was my first time travelling with them and will definitely fly with Virgin again.

VIRGIN ATLANTIC AIRWAYS review :  5 July 2009 by C Wiggins   (UK)

Gatwick - St Lucia - Gatwick: We were flying with two very small children (3 and 1) and the saving grace for the flight was the crew who were spot-on, especially with the children. However other things about the flight were distinctly average and Virgin has definitely lost it's edge. The cabin was ok but you couldn't see over the seats when you were seated which made it hard to look after the 3-year-old (who had her own seat). The food was pretty awful, on the return flight I would have sworn we were eating economy food. Entertainment system was good on the way out but poor on the way back as we had the old-style equipment which couldn't be paused etc. We had requested a child's meal for the baby who didn't have a seat but this was not put on the plane. The children's backpack was worthless - it was almost empty!

VIRGIN ATLANTIC AIRWAYS review :  5 July 2009 by B Wainwright   (UK)

LHR-LAX, MIA-LHR (A340-600, B747-400). LHR-LAX crew were helpful with plenty of drinks & food offered. MIA-LHR, again plenty of drinks and requests for extra drinks etc dealt with quickly. IFE excellent, Food good, crew helpful.

VIRGIN ATLANTIC AIRWAYS review :  29 June 2009  by Andrew Robert   (Australia)

LHR to SYD, the first leg of the journey was fine but following a change of crew at HKG the service level dropped significantly. Hot towels were provided but then the crew forgot to remove them. There was no pre-dinner drink service (as it was after 7pm), drinks were only served with food. Breakfast was simply a small muffin or roll. All in all the flight was not worth the extra for Premium Economy.

VIRGIN ATLANTIC AIRWAYS review :  29 June 2009  by Simon Jones   (UK)

Las Vegas - Gatwick. Arrived at the airport in plenty of time to try and get a good seat onboard. They provided me with an exit aisle window seat which I thought was very gracious of them. However on boarding the plane my seat was indeed a window allocation - but with no window and the exit door bulked out due to the emergency slide stowage, hence I had to side with my legs at a 45 degree angle. Staff were more concerned with getting passengers up for a conga around the cabin (it was Virgin's 25th birthday) than tending to passengers needs. Food was rubbish as was the staff attitude. Not a good experience, felt as if I was flying with a low cost company.

VIRGIN ATLANTIC AIRWAYS review :  18 June 2009  by P Fryer   (UK)

LHR to San Francisco, flight delayed for four hours, three of which were spent on the aircraft waiting for maintenance issues to be resolved. Communication was inadequate. Cabin crew were standing around doing very little, eventually one of them came round with water (after two or more hours) and the entertainment system turned on, (too little too late). The food was barely edible, FA downright resentful in their attitude. The return to LHR was worse - less food and just as inedible! when my husband asked for more drinks the FA retorted with "well you've chosen the busiest time to ask for something"! We have flown with Virgin Atlantic several times but not within the past 12 months - its not hard to see why they are making a profit they have cut down on many things, including customer service. The male flight attendant kept addressing me as love - it will be along time before I fly with virgin again.

VIRGIN ATLANTIC AIRWAYS review :  15 June 2009  by K Hatfield   (UK)

LGW to Vegas return. We had checked in online and printed our boarding cards so only needed fast luggage drop. At LGW, one queue for everybody whether check in had been completed or not, whatever flight you were booked on. Apparently BAA doing work in regular Virgin area so they'd been moved to an alternative part of the airport with limited facilities. It took us an hour and a quarter to drop our cases off. Virgin has email addresses, they are happy to email about shopping with them, I don't understand why they couldn't email through a warning that there were problems at the airport. Seats on the flights seemed very tight, food of a poor quality, particularly the vegetarian option. Spirits and wine free poured from bottles. Attracting the staff's attention for a refill of wine was difficult. And when we'd succeeded, no refill came. 2.5 hours into flight, they claimed they'd run out of all alcohol. Surprised there was no on-demand entertainment system. Return flight was severely overbooked. Our reserved seats had been changed. We did get a bulk head, but they were in the middle of the plane with fixed solid arm rests with difficult to get at controls for the entertainment system. They seemed even tighter on space than the outbound - they were also extremely hard. As others have said, breakfast and snacks were of a poor quality - and were dished out with no serviettes which was unfortunate as some items were messy to eat. Coffee in cardboard cups, and served some time after the snacks. It took the staff a long time to clear the tables. Overall, a very disappointing experience. We chose Virgin as they were the only ones who flew from the UK direct. BA have just introduced that route. We will try them next time.

VIRGIN ATLANTIC AIRWAYS review :  14 June 2009  by D Siddall   (UK)

LHR-IAD-LHR A340 - 46C outbound, 46A inbound. Agree with other comments that Virgin have made cut-backs on the food and refreshments as quantity and quality of food seems to have deteriorated. They have done away with a decent snack prior to landing, offering only biscuits, fruit or a brownie on the outbound and a cereal bar or a muffin on the inbound breakfast service - a shame as BA still offers a decent afternoon tea/breakfast. I chose Virgin for their inflight entertainment which was good as usual. Good cabin crew both ways. On the inbound we faced a four hour delay on the ground due to bad storms in the DC area which although frustrating for all was well handled by the crew and did their best to make everyone comfortable. Recommend getting the seats in the front economy cabin on the left hand side as you get a bit more legroom. Unfortunately the window seats have the IFE box under the seat in front giving less room to stretch out. Overall I think Virgin still lags BA on inflight service.

VIRGIN ATLANTIC AIRWAYS review :  10 June 2009  by D Froelich   (USA)

Economy at a Premium! This is supposed to be Virgin's business class seating. It was such a disappointment after paying a premium price for our tickets to be shown to a seat that was a little wider than coach but with so little extra legroom it was a joke. We could not stretch our legs fully as there was a board blocking the foot well of the seat in front of me, and all other seats I was told. My wife and I thought the meal was the same they served in coach but came served in china plates with no imagination for extras and how they were served. The movie selection was terrific but the cramped legroom really detracted from the transatlantic flight. We used to be fans of this airline, but will never fly these mid class economy seats again. Not worth the extra money for the tickets.

VIRGIN ATLANTIC AIRWAYS review :  8 June 2009  by Kyle Edwards   (UK)

In the past, I've rather liked Virgin - but was rather let down by their afternoon flight from Hong Kong to London. Old plane, ancient entertainment system, cramped seats, mediocre food and having to trek through economy to find the toilets doesn't make for a very "Premium" experience!

VIRGIN ATLANTIC AIRWAYS review :  8 June 2009  by K Price   (UK)

Flight was two hours late departing Havana, no reason given for this. No drinks were offered before the late arrival of meal for overnight flight from Havana to London Gatwick. Once meal service concluded no further drinks were offered overnight. Breakfast was served eventually, being either the choice of small muffin or cereal bar and a drink, very poor fare. Legroom for economy class seats very poor, meaning a very cramped and uncomfortable sleep. Entertainment poor, unimpressive selection of films and even the 'Skymap' was not functioning. Overall would not recommend this airline.

VIRGIN ATLANTIC AIRWAYS review :  5 June 2009  by Shaun Herbaut   (UK)

We checked in online so only had to drop our bags off on arrival at Heathrow. The staff were friendly at check-in. After take off we found that three of the tv's were not working. I had an empty seat next to me, so my two children sat where I had been sitting and in the seat next to me and I sat in the aisle seat next to them. We were also given a portable dvd player and a selection of dvds to watch on the journey. I found the staff helpful and attentive throughout the flight - constantly checking we were all ok and providing us with refreshments. The food was not that great, just about edible, and they found extra fruit for the kids.

VIRGIN ATLANTIC AIRWAYS review :  4 June 2009  by Peter Evans   (UK)

LHR-LAX Upper Class using FF points. Lounge at LHR remains one of the best with great food selection and full bar service - make sure you eat in the lounge because the food on the plane has been seriously reduced in terms of selection, quality and quantity. Tried to book beauty treatment 2 weeks in advance but no appointments available which was disappointing. Also no beauty therapist on the plane - not sure if just staff shortage or part of the cut backs. Overall plane is very comfortable, good selection of movies and crew attentive. Wine selection very so-so but at least they offer choice of 3 whites and 3 reds.