Virgin Atlantic Airways Passenger Reviews and Customer Trip Reports   Virgin Atlantic an official 4-Star Airline   Add your Virgin Atlantic Review   Virgin Atlantic detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

VIRGIN ATLANTIC AIRWAYS customer review :  14 December 2009 by T Atmore   (UK)

LHR to JFK. Priority check-in and priority boarding excellent. Legroom adequate. Leather seats reasonably comfortable. Extra baggage allowance marvellous. Arrived in New York safe and sound. However, not happy with the experience. Breakfast options inedible. Lunch mediocre. Wine choices just red or white. Plenty of non-alcoholic beverages offered, but no wine served until 4 hours into the flight. Cabin crew pleasant. EWR to LHR. Priority check-in and boarding, and extra baggage allowance all excellent. Legroom okay. Arrived safely. But, the service was dreadful. This was an early morning flight, booked specifically because of cabin crew's reputation of disappearing on night-time flights. Well, they disappear on day-time flights also. Coffee and teas, etc offered with breakfast, which was declined due to previous inedible experience. Cabin crew then provided no service until 90 minutes before landing, ie. almost 5 hours after take-off! Not impressed. Virgin do not deliver when it comes to service.

VIRGIN ATLANTIC AIRWAYS customer review :  13 December 2009 by D Long   (Australia)

SYD-LHR return. Food acceptable - better than expected, although it always seemed to take an eternity to get tray taken away after dining, all the while FA's make numerous passes through the cabin offering tea and coffee refills. Seat not the most comfortable, but width and legroom OK. V-Port entertainment system a plus, selection quite good. Tried using the games, but they froze the console every time (which the crew then needed to reset) so I quickly gave up on them. Also, when seat in front reclines, monitor becomes hard to see (almost impossible, actually), even if I also reclined my seat. Cabin crew generally great. Aircraft (A340-600) clean and well presented although toilets could do with more frequent 'freshening up' during the flight as they got a bit unpleasant at times. Check in at both ends relatively painless. Virgin's website and online check-in not the best, though.

VIRGIN ATLANTIC AIRWAYS customer review :  11 December 2009 by Ruth Roberts   (UK)

Gatwick to Barbados and back. We were economy class and treated appallingly. We booked our seats 2 months in advance (2 together) and upon checking in were told that the plane configuration had changed and there were no seats of twos, therefore we had to sit in a four configuration - upon getting on the plane we could see that the seats we had booked were there given to individuals, not a couple. We were at the rear of the plane and by the time we were due to eat they had run out of meals! The staff were more interested in chatting amongst themselves than serving and were very rude. On the return, same thing happened with the seats, this time our seats were about 12 rows apart, and I had to change them on the website before flying to get two together (hardly any seats left by then). The meal we received on the return was inedible. This is undoubtedly the worst airline I have ever flown with.

VIRGIN ATLANTIC AIRWAYS customer review :  11 December 2009 by K Alton   (UK)

MAN–ORL November Flew premium economy both ways. Check in for premium good. Flights both ways only offered one drink. No movie ice cream - in fact all the frills that made Virgin good have now gone. Charged $10 each for Downtown Disney check in. The cabin was old and needs refurb. Movie system not on demand but okay. Will try BA next time.

VIRGIN ATLANTIC AIRWAYS customer review :  10 December 2009 by Berry Loveday   (UK)

First and last time for us on Virgin Atlantic. Return journey from Orlando to Manchester and decided to try "premium" class to get extra space /overnight flight. Apart from more leg room, the overhead lockers were far too small, seats were old and had ash trays, the service from the cabin crew was marred by their habit of sitting on the stairs or in their seats to gossip rather than looking after their customers. Poor customer care and a waste of money.

VIRGIN ATLANTIC AIRWAYS customer review :  10 December 2009 by J Bailey   (UK)

Gatwick to Las Vegas in Economy. I feel that Virgin are no longer the "special" airline that they used to be! Overall the flight was just okay, nothing special. Aircraft going out had a tired interior and limited IFE system. Food was okay but as now seems to be the norm on Virgin flights, they had run out of alcoholic drinks just 5 hours into the flight. Crew were attentive and did their best to accomodate customer needs. I would not pay the extra for extra leg room seats unless you are able to get those that are not near the toilets, as there are constant queues and disturbance around this area. Aircraft coming back was newer and IFE slightly better but still not on demand.

VIRGIN ATLANTIC AIRWAYS customer review :  9 December 2009 by Colin Clifford   (UK)

Premium Economy from Heathrow to San Francisco. The cabin staff were friendly and attentive and kept us supplied with food, drinks and snacks at regular intervals. However, on the whole I didn't think the extra I paid over normal economy was value for money on this flight: this section of the aircraft was full up (possibly because of upgrades) whereas the Economy was only half full, so as I was travelling alone - I could have probably had two seats to myself, rather than a slightly wider one next to a tedious stranger (she sat in my window seat and refused to budge until I called the cabin staff). Worse still there were two babies and a hyper active toddle allocated to this section (again an upgrade), at least one of which seemed to be noisy throughout the flight (main section seemed quiet). There were dozens of films to choose from, but all were Hollywood pap and I could not find a single one to my taste. The same could be said for the trashy documentaries except a single BBC wildlife programme.

VIRGIN ATLANTIC AIRWAYS customer review :  9 December 2009 by L Brant   (UK)

LHR-IAD-LHR. Outbound was ok. Choice of films very poor and staff not very attentive even though it was an almost empty flight. Return trip awful. Had to move seats as the tray latch was broken and wouldn't stay up. The seat I moved to was ok but IFE remote only worked if it was stowed. Again, the choice of films was very poor. Food this time was terrible. Only made edible by me drowning it in worcester sauce from the drinks trolley. Staff a bit better but still seem to have a bit of an attitude. I only took this trip as I had airmiles to use. Last time I fly with Virgin.

VIRGIN ATLANTIC AIRWAYS customer review :  7 December 2009 by K Hyden   (UK)

LHR-EWR-LHR. We were expecting great food and great IFE as friends recommended Virgin. But our expectations were too high. Food was horrible, almost inedible and IFE was not on-demand. Initially, they served breakfast which was a microwaved, greasy and foul bagel with processed cheese and egg. Dinner was a bit better because we were fortunate to receive premium meals.

VIRGIN ATLANTIC AIRWAYS customer review :  6 December 2009 by A Simons   (Australia)

Sydney to HK Return in Upper Class. The flight over to HK was very good - great service, good food and good selection of movies. The return flight from HK was below average. The flight departs HK at 7.10pm, however they did not offer a full meal service for dinner. This was misleading as there was a full menu left on the seat prior to sitting down, however when they came to take the order, they explained they were only offering an express meal service with a choice of vegetarian lasagna or chicken curry. Only later did I find out that you could have dinner prior to boarding in the lounge - but this was not explained to me at any stage, and I did not have time to visit the lounge this time. My other gripe was that the movie selection had not switched over from November (departed 2 Dec) so movies I had wanted to watch I had already seen on the way over the HK. Just sloppy in my opinion. If you want a good value fare - book Virgin Atlantic, however if you are looking for an airline that is more professional and polished, then it would be hard to beat Qantas or Cathay on this route.

VIRGIN ATLANTIC AIRWAYS customer review :  30 November 2009 by Pamela Clarke   (Australia)

Sydney to London. We were sitting in row 54H & K. Staff very friendly, food good and plentiful, seats were fine. We have flown Sydney to London 7 times and this flight was up with the best of them.

VIRGIN ATLANTIC AIRWAYS customer review :  26 November 2009 by S Hanson   (UK)

On our return flight from Orlando, we upgraded to seats with extra leg room at a cost of $84 each, these seats turned out to be opposite to the central toilet facilities on the the Jumbo 747. We had constant queues for the toilet, constant noise and disruption with people tripping over us, coffee spilt etc. There was no chance of getting any sleep or relaxation on this night flight. The cabin crew were sympathetic to our plight as it apparently is a regular complaint. We would have been more comfortable in standard seats without the extra cost. Furthermore I e-mailed details of the complaint to Virgin Atlantic 10 days ago, and have not had a reply!

VIRGIN ATLANTIC AIRWAYS customer review :  25 November 2009 by B Sharma   (UK)

London to Delhi. Quite honestly the most disappointing flight experience I have had. Flight took off on time and initially me and my travel companions were happy that we had the front row economy seats with the extra legroom. However, firstly no sign of any drinks until 2 hours into the flight - food poor, to the point of being inedibles. Furthermore no sign of anyone to collect the trays. In the end my fiancee returned our trays to the galley - only to be followed by several other passengers who were desperate to return their trays and try and get some sleep. Staff most unhelpful. I have flown with Virgin many times before but this was so far below par that it was simply unacceptable - in all honesty the return flight was no better.