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Virgin Atlantic Airways Passenger Reviews and Customer Trip Reports |
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VIRGIN ATLANTIC AIRWAYS customer review : 14 December 2009 by T Atmore (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
LHR to JFK. Priority check-in and priority boarding excellent. Legroom adequate. Leather
seats reasonably comfortable. Extra baggage allowance marvellous. Arrived in New York safe and
sound. However, not happy with the experience. Breakfast options inedible. Lunch mediocre.
Wine choices just red or white. Plenty of non-alcoholic beverages offered, but no wine served
until 4 hours into the flight. Cabin crew pleasant. EWR to LHR. Priority check-in and
boarding, and extra baggage allowance all excellent. Legroom okay. Arrived safely. But, the
service was dreadful. This was an early morning flight, booked specifically because of cabin
crew's reputation of disappearing on night-time flights. Well, they disappear on day-time
flights also. Coffee and teas, etc offered with breakfast, which was declined due to previous
inedible experience. Cabin crew then provided no service until 90 minutes before landing, ie.
almost 5 hours after take-off! Not impressed. Virgin do not deliver when it comes to service.
VIRGIN ATLANTIC AIRWAYS customer review : 13 December 2009 by D Long (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-LHR return. Food acceptable - better than expected, although it always seemed to take an
eternity to get tray taken away after dining, all the while FA's make numerous passes through
the cabin offering tea and coffee refills. Seat not the most comfortable, but width and
legroom OK. V-Port entertainment system a plus, selection quite good. Tried using the games,
but they froze the console every time (which the crew then needed to reset) so I quickly gave
up on them. Also, when seat in front reclines, monitor becomes hard to see (almost impossible,
actually), even if I also reclined my seat. Cabin crew generally great. Aircraft (A340-600)
clean and well presented although toilets could do with more frequent 'freshening up' during
the flight as they got a bit unpleasant at times. Check in at both ends relatively painless.
Virgin's website and online check-in not the best, though.
VIRGIN ATLANTIC AIRWAYS customer review : 11 December 2009 by Ruth Roberts (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Gatwick to Barbados and back. We were economy class and treated appallingly. We booked our
seats 2 months in advance (2 together) and upon checking in were told that the plane
configuration had changed and there were no seats of twos, therefore we had to sit in a four
configuration - upon getting on the plane we could see that the seats we had booked were there
given to individuals, not a couple. We were at the rear of the plane and by the time we were
due to eat they had run out of meals! The staff were more interested in chatting amongst
themselves than serving and were very rude. On the return, same thing happened with the
seats, this time our seats were about 12 rows apart, and I had to change them on the website
before flying to get two together (hardly any seats left by then). The meal we received on
the return was inedible. This is undoubtedly the worst airline I have ever flown with.
VIRGIN ATLANTIC AIRWAYS customer review : 11 December 2009 by K Alton (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
MAN–ORL November Flew premium economy both ways. Check in for premium good. Flights both ways
only offered one drink. No movie ice cream - in fact all the frills that made Virgin good have
now gone. Charged $10 each for Downtown Disney check in. The cabin was old and needs refurb.
Movie system not on demand but okay. Will try BA next time.
VIRGIN ATLANTIC AIRWAYS customer review : 10 December 2009 by Berry Loveday (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
First and last time for us on Virgin Atlantic. Return journey from Orlando to Manchester and
decided to try "premium" class to get extra space /overnight flight. Apart from more leg room,
the overhead lockers were far too small, seats were old and had ash trays, the service from
the cabin crew was marred by their habit of sitting on the stairs or in their seats to gossip
rather than looking after their customers. Poor customer care and a waste of money.
VIRGIN ATLANTIC AIRWAYS customer review : 10 December 2009 by J Bailey (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Gatwick to Las Vegas in Economy. I feel that Virgin are no longer the "special" airline that
they used to be! Overall the flight was just okay, nothing special. Aircraft going out had a
tired interior and limited IFE system. Food was okay but as now seems to be the norm on Virgin
flights, they had run out of alcoholic drinks just 5 hours into the flight. Crew were
attentive and did their best to accomodate customer needs. I would not pay the extra for extra
leg room seats unless you are able to get those that are not near the toilets, as there are
constant queues and disturbance around this area. Aircraft coming back was newer and IFE
slightly better but still not on demand.
VIRGIN ATLANTIC AIRWAYS customer review : 9 December 2009 by Colin Clifford (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
Premium Economy from Heathrow to San Francisco. The cabin staff were friendly and attentive
and kept us supplied with food, drinks and snacks at regular intervals. However, on the whole
I didn't think the extra I paid over normal economy was value for money on this flight: this
section of the aircraft was full up (possibly because of upgrades) whereas the Economy was
only half full, so as I was travelling alone - I could have probably had two seats to myself,
rather than a slightly wider one next to a tedious stranger (she sat in my window seat and
refused to budge until I called the cabin staff). Worse still there were two babies and a
hyper active toddle allocated to this section (again an upgrade), at least one of which seemed
to be noisy throughout the flight (main section seemed quiet). There were dozens of films to
choose from, but all were Hollywood pap and I could not find a single one to my taste. The
same could be said for the trashy documentaries except a single BBC wildlife programme.
VIRGIN ATLANTIC AIRWAYS customer review : 9 December 2009 by L Brant (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-IAD-LHR. Outbound was ok. Choice of films very poor and staff not very attentive even
though it was an almost empty flight. Return trip awful. Had to move seats as the tray latch
was broken and wouldn't stay up. The seat I moved to was ok but IFE remote only worked if it
was stowed. Again, the choice of films was very poor. Food this time was terrible. Only made
edible by me drowning it in worcester sauce from the drinks trolley. Staff a bit better but
still seem to have a bit of an attitude. I only took this trip as I had airmiles to use. Last
time I fly with Virgin.
VIRGIN ATLANTIC AIRWAYS customer review : 7 December 2009 by K Hyden (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-EWR-LHR. We were expecting great food and great IFE as friends recommended Virgin. But our
expectations were too high. Food was horrible, almost inedible and IFE was not on-demand.
Initially, they served breakfast which was a microwaved, greasy and foul bagel with processed
cheese and egg. Dinner was a bit better because we were fortunate to receive premium meals.
VIRGIN ATLANTIC AIRWAYS customer review : 6 December 2009 by A Simons (Australia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Sydney to HK Return in Upper Class. The flight over to HK was very good - great service, good
food and good selection of movies. The return flight from HK was below average. The flight
departs HK at 7.10pm, however they did not offer a full meal service for dinner. This was
misleading as there was a full menu left on the seat prior to sitting down, however when they
came to take the order, they explained they were only offering an express meal service with a
choice of vegetarian lasagna or chicken curry. Only later did I find out that you could have
dinner prior to boarding in the lounge - but this was not explained to me at any stage, and I
did not have time to visit the lounge this time. My other gripe was that the movie selection
had not switched over from November (departed 2 Dec) so movies I had wanted to watch I had
already seen on the way over the HK. Just sloppy in my opinion. If you want a good value fare
- book Virgin Atlantic, however if you are looking for an airline that is more professional
and polished, then it would be hard to beat Qantas or Cathay on this route.
VIRGIN ATLANTIC AIRWAYS customer review : 30 November 2009 by Pamela Clarke (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Sydney to London. We were sitting in row 54H & K. Staff very friendly, food good and
plentiful, seats were fine. We have flown Sydney to London 7 times and this flight was up
with the best of them.
VIRGIN ATLANTIC AIRWAYS customer review : 26 November 2009 by S Hanson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
On our return flight from Orlando, we upgraded to seats with extra leg room at a cost of $84
each, these seats turned out to be opposite to the central toilet facilities on the the Jumbo
747. We had constant queues for the toilet, constant noise and disruption with people
tripping over us, coffee spilt etc. There was no chance of getting any sleep or relaxation on
this night flight. The cabin crew were sympathetic to our plight as it apparently is a regular
complaint. We would have been more comfortable in standard seats without the extra cost.
Furthermore I e-mailed details of the complaint to Virgin Atlantic 10 days ago, and have not
had a reply!
VIRGIN ATLANTIC AIRWAYS customer review : 25 November 2009 by B Sharma (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
London to Delhi. Quite honestly the most disappointing flight experience I have had. Flight
took off on time and initially me and my travel companions were happy that we had the front
row economy seats with the extra legroom. However, firstly no sign of any drinks until 2 hours
into the flight - food poor, to the point of being inedibles. Furthermore no sign of anyone to
collect the trays. In the end my fiancee returned our trays to the galley - only to be
followed by several other passengers who were desperate to return their trays and try and get
some sleep. Staff most unhelpful. I have flown with Virgin many times before but this was so
far below par that it was simply unacceptable - in all honesty the return flight was no
better.
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