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VIRGIN ATLANTIC AIRWAYS Passenger Reviews and Passenger Trip Reports |
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VIRGIN ATLANTIC AIRWAYS review : 14 July 2009 by Sue Perry (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LHR-HKG-SYD return. Perfect flight, crew attentive, service was great, food plentiful and
edible (its airline food after all). Worth paying the extra to fly Upper Class - not sure how
good the beds are on other airlines but able to sleep well on these flights and sleep suits
are great. Entertainment very good - on-demand and so many recent releases to catch up on.
VIRGIN ATLANTIC AIRWAYS review : 14 July 2009 by Peter Petrie (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
Sydney-London last week. I was upgraded to Upper Class for the flight to Hong Kong so no
complaints there. Reverted to Premium Economy through to London and I found the block thing
under the seat in front more than a nuisance. Cabin staff attentive.
VIRGIN ATLANTIC AIRWAYS review : 14 July 2009 by Darren Brushwood (England)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MAN-MCO return. The staff were friendly enough but you didn't get enough drinks for my
liking. The entertainment was good but only had the games on outbound flight. Would fly with
Virgin Atlantic again as they go into MCO (better than Sanford).
VIRGIN ATLANTIC AIRWAYS review : 8 July 2009 by S Fulton (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-JFK-LHR on A340-600. Being 6ft 5", leg room is a real issue for me but I found the pitch
to be comfortable enough. Had we not had a bulk head seat on the red-eye back then it might
have been more of a concern. The cabin crew were friendly and attentive, whilst the food was
better than expected. Breakfast being a small muffin was slightly disappointing though. The On
demand entertainment system is excellent. Was my first time travelling with them and will
definitely fly with Virgin again.
VIRGIN ATLANTIC AIRWAYS review : 5 July 2009 by C Wiggins (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Gatwick - St Lucia - Gatwick: We were flying with two very small children (3 and 1) and the
saving grace for the flight was the crew who were spot-on, especially with the children.
However other things about the flight were distinctly average and Virgin has definitely lost
it's edge. The cabin was ok but you couldn't see over the seats when you were seated which
made it hard to look after the 3-year-old (who had her own seat). The food was pretty awful,
on the return flight I would have sworn we were eating economy food. Entertainment system was
good on the way out but poor on the way back as we had the old-style equipment which couldn't
be paused etc. We had requested a child's meal for the baby who didn't have a seat but this
was not put on the plane. The children's backpack was worthless - it was almost empty!
VIRGIN ATLANTIC AIRWAYS review : 5 July 2009 by B Wainwright (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-LAX, MIA-LHR (A340-600, B747-400). LHR-LAX crew were helpful with plenty of drinks & food
offered. MIA-LHR, again plenty of drinks and requests for extra drinks etc dealt with quickly.
IFE excellent, Food good, crew helpful.
VIRGIN ATLANTIC AIRWAYS review : 29 June 2009 by Andrew Robert (Australia)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
LHR to SYD, the first leg of the journey was fine but following a change of crew at HKG the
service level dropped significantly. Hot towels were provided but then the crew forgot to
remove them. There was no pre-dinner drink service (as it was after 7pm), drinks were only
served with food. Breakfast was simply a small muffin or roll. All in all the flight was not
worth the extra for Premium Economy.
VIRGIN ATLANTIC AIRWAYS review : 29 June 2009 by Simon Jones (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Las Vegas - Gatwick. Arrived at the airport in plenty of time to try and get a good seat
onboard. They provided me with an exit aisle window seat which I thought was very gracious of
them. However on boarding the plane my seat was indeed a window allocation - but with no
window and the exit door bulked out due to the emergency slide stowage, hence I had to side
with my legs at a 45 degree angle. Staff were more concerned with getting passengers up for a
conga around the cabin (it was Virgin's 25th birthday) than tending to passengers needs. Food
was rubbish as was the staff attitude. Not a good experience, felt as if I was flying with a
low cost company.
VIRGIN ATLANTIC AIRWAYS review : 18 June 2009 by P Fryer (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR to San Francisco, flight delayed for four hours, three of which were spent on the
aircraft waiting for maintenance issues to be resolved. Communication was inadequate. Cabin
crew were standing around doing very little, eventually one of them came round with water
(after two or more hours) and the entertainment system turned on, (too little too late). The
food was barely edible, FA downright resentful in their attitude. The return to LHR was worse
- less food and just as inedible! when my husband asked for more drinks the FA retorted with
"well you've chosen the busiest time to ask for something"! We have flown with Virgin
Atlantic several times but not within the past 12 months - its not hard to see why they are
making a profit they have cut down on many things, including customer service. The male flight
attendant kept addressing me as love - it will be along time before I fly with virgin again.
VIRGIN ATLANTIC AIRWAYS review : 15 June 2009 by K Hatfield (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LGW to Vegas return. We had checked in online and printed our boarding cards so only needed
fast luggage drop. At LGW, one queue for everybody whether check in had been completed or not,
whatever flight you were booked on. Apparently BAA doing work in regular Virgin area so they'd
been moved to an alternative part of the airport with limited facilities. It took us an hour
and a quarter to drop our cases off. Virgin has email addresses, they are happy to email about
shopping with them, I don't understand why they couldn't email through a warning that there
were problems at the airport. Seats on the flights seemed very tight, food of a poor quality,
particularly the vegetarian option. Spirits and wine free poured from bottles. Attracting
the staff's attention for a refill of wine was difficult. And when we'd succeeded, no refill
came. 2.5 hours into flight, they claimed they'd run out of all alcohol. Surprised there was
no on-demand entertainment system. Return flight was severely overbooked. Our reserved seats
had been changed. We did get a bulk head, but they were in the middle of the plane with fixed
solid arm rests with difficult to get at controls for the entertainment system. They seemed
even tighter on space than the outbound - they were also extremely hard. As others have said,
breakfast and snacks were of a poor quality - and were dished out with no serviettes which was
unfortunate as some items were messy to eat. Coffee in cardboard cups, and served some time
after the snacks. It took the staff a long time to clear the tables. Overall, a very
disappointing experience. We chose Virgin as they were the only ones who flew from the UK
direct. BA have just introduced that route. We will try them next time.
VIRGIN ATLANTIC AIRWAYS review : 14 June 2009 by D Siddall (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-IAD-LHR A340 - 46C outbound, 46A inbound. Agree with other comments that Virgin have made
cut-backs on the food and refreshments as quantity and quality of food seems to have
deteriorated. They have done away with a decent snack prior to landing, offering only
biscuits, fruit or a brownie on the outbound and a cereal bar or a muffin on the inbound
breakfast service - a shame as BA still offers a decent afternoon tea/breakfast. I chose
Virgin for their inflight entertainment which was good as usual. Good cabin crew both ways.
On the inbound we faced a four hour delay on the ground due to bad storms in the DC area which
although frustrating for all was well handled by the crew and did their best to make everyone
comfortable. Recommend getting the seats in the front economy cabin on the left hand side as
you get a bit more legroom. Unfortunately the window seats have the IFE box under the seat in
front giving less room to stretch out. Overall I think Virgin still lags BA on inflight service.
VIRGIN ATLANTIC AIRWAYS review : 10 June 2009 by D Froelich (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
Economy at a Premium! This is supposed to be Virgin's business class seating. It was such a
disappointment after paying a premium price for our tickets to be shown to a seat that was a
little wider than coach but with so little extra legroom it was a joke. We could not stretch
our legs fully as there was a board blocking the foot well of the seat in front of me, and all
other seats I was told. My wife and I thought the meal was the same they served in coach but
came served in china plates with no imagination for extras and how they were served. The
movie selection was terrific but the cramped legroom really detracted from the transatlantic
flight. We used to be fans of this airline, but will never fly these mid class economy seats
again. Not worth the extra money for the tickets.
VIRGIN ATLANTIC AIRWAYS review : 8 June 2009 by Kyle Edwards (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
In the past, I've rather liked Virgin - but was rather let down by their afternoon flight from
Hong Kong to London. Old plane, ancient entertainment system, cramped seats, mediocre food and
having to trek through economy to find the toilets doesn't make for a very "Premium"
experience!
VIRGIN ATLANTIC AIRWAYS review : 8 June 2009 by K Price (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Flight was two hours late departing Havana, no reason given for this. No drinks were offered
before the late arrival of meal for overnight flight from Havana to London Gatwick. Once meal
service concluded no further drinks were offered overnight. Breakfast was served eventually,
being either the choice of small muffin or cereal bar and a drink, very poor fare. Legroom for
economy class seats very poor, meaning a very cramped and uncomfortable sleep. Entertainment
poor, unimpressive selection of films and even the 'Skymap' was not functioning. Overall would
not recommend this airline.
VIRGIN ATLANTIC AIRWAYS review : 5 June 2009 by Shaun Herbaut (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
We checked in online so only had to drop our bags off on arrival at Heathrow. The staff were
friendly at check-in. After take off we found that three of the tv's were not working. I had
an empty seat next to me, so my two children sat where I had been sitting and in the seat next
to me and I sat in the aisle seat next to them. We were also given a portable dvd player and
a selection of dvds to watch on the journey. I found the staff helpful and attentive
throughout the flight - constantly checking we were all ok and providing us with refreshments.
The food was not that great, just about edible, and they found extra fruit for the kids.
VIRGIN ATLANTIC AIRWAYS review : 4 June 2009 by Peter Evans (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LHR-LAX Upper Class using FF points. Lounge at LHR remains one of the best with great food
selection and full bar service - make sure you eat in the lounge because the food on the plane
has been seriously reduced in terms of selection, quality and quantity. Tried to book beauty
treatment 2 weeks in advance but no appointments available which was disappointing.
Also no beauty therapist on the plane - not sure if just staff shortage or part of the cut
backs. Overall plane is very comfortable, good selection of movies and crew attentive. Wine
selection very so-so but at least they offer choice of 3 whites and 3 reds.
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