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Virgin Atlantic Airways Passenger Reviews and Customer Trip Reports

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Read Virgin Atlantic Airways Passenger Reviews and Virgin Atlantic Airways customer trip Reports


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Virgin Atlantic Airways Customer review :  18 February 2014 by D Dale (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were put on a Virgin Atlantic flight from LAX as our Delta flight to LHR via Atlanta was cancelled due to storm last week. Have only flown Virgin once in the past (PE) and I have to say I was very impressed. Upper Class full but the crew were excellent. Like the layout and being only 5' 2" the bed was great for me. Food very acceptable both dinner and breakfast.



Virgin Atlantic Airways Customer review :  17 February 2014 by Jean Jones (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on VS076 from Manchester to Orlando. Had booked seats in upper cabin Premium Economy but seat numbers were located in lower cabin. Should not have been too much of an issue except a couple of very loud passengers kept up relentless conversations throughout flight. Complained to customer services who did not respond for 28 days. Lousy service. Response was full of it must have been my fault, and after June 2014 I can pay 25 for the privilege of Virgin getting it wrong. Virgin have published an incorrect seat plan and are not admitting it.



Virgin Atlantic Airways Customer review :  15 February 2014 by B Swire (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from Miami (Sunday) had super flight attendants. Have had to put 1 star for inflight entertainment as my earphones could not be used (fault with arm console). The flight attendant did everything she could but to no avail, and the way she dealt with it was first rate.



Virgin Atlantic Airways Customer review :  13 February 2014 by Shah Noor (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VS01, DXB-LHR. First time with Virgin Atlantic. Half empty plane, very poor customer service from flight attendants, most of whom were miserable with not even a smile. Seats were not comfortable and the meal was below international standards. I am making judgement and comparison as I have flown with many other airlines and this is the worst one for me.



Virgin Atlantic Airways Customer review :  13 February 2014 by P Crusher (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VS603, Heathrow to Cape Town return. Great flights both ways, premium out, upper class return. Fantastic crew on outbound flight, worked so hard, meals were very tasty and drinks were plentiful. Return, slept in upper class bed for good 9 hrs,crew very friendly and good meals served without delay. Both flights were full to capacity, this must be a very popular route for Virgin, we will book flights with them again without doubt.



Virgin Atlantic Airways Customer review :  13 February 2014 by J Rodder (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York JFK to Heathrow on A340-600. We expected terminal 4 at JFK to have some breakfast facilities for the 07.30 flight but the choice was McDonald's or a coffee stand. Chaotic boarding but a friendly crew and an OK daylight flight to London, apart from being very hungry. We were served a cereal bar, a muffin and tea or coffee after take off and then a small hot meal (chicken tikka) 2hrs before we arrived into Heathrow. Many passengers asked for food mid-flight as the limited breakfast options at JFK, together with a sugary snack after take off didn't really match up to Virgin's advertised "dining" experience. We accept that we travelled economy but I'd rate the catering service and quality on this flight as poor. Anyone taking the morning flight from New York should consider taking their own food as you won't get much on board. The entertainment worked well and the crew were friendly but the meal service was extremely disappointing and certainly doesn't match the website adverts. I can't recommend Virgin from New York to London, I'd expected them to be ahead of the competition, not way behind.



Virgin Atlantic Airways Customer review :  12 February 2014 by M Berisford (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VS19, LHR to SFO, 21st Dec 2013. Returning, VS20, SFO to LHR, 2nd Jan 2014. Economy seats very narrow, no room for arms and if the person in front of you puts their seat back you can't see your TV. Was disappointed with Virgin in general. Has a good reputation but was a letdown.



Virgin Atlantic Airways Customer review :  10 February 2014 by J Rodder (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to JFK on a 747 in economy. Messy boarding at Terminal 3 from a gate area which could not accommodate 300+ passengers. A pleasant surprise to find we could sit on the upper deck which is very civilised compared to the busy economy section on the main deck. Friendly crew and some OK food and drinks with a generous selection of pretzels with the first drink round. The service was quite messy, the starter and main were handed to us first and then the crew cleared the trays before offering dessert but no one had any spoons; maybe easier if VS presented the tray in one piece. Mid flight ice creams offered followed by a light afternoon tea before we arrived. The entertainment worked well and plenty of choice was available. All in all a good flight.



Virgin Atlantic Airways Customer review :  7 February 2014 by G Newman (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30th Jan 2014, flight from Dubai to Heathrow on VS401. Boarding was chaotic at Dubai and during the flight they really know how to treat economy passengers like third class citizens. Seat uncomfortable and leg room was minimal. They could only provide my wife and myself with two seats in the middle of the middle row of four. The food was extremely disappointing with very small amounts of unappetising fare. Overall the experience was unpleasant and I would not travel with them again unless unavoidable.



Virgin Atlantic Airways Customer review :  7 February 2014 by G Greenwood (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VS 200, HKG-SYD, A340-600. Cabin staff were quite quick to respond when the button was pressed but were hard to 'flag down' if simply present along the aisles. Food although generally good on previous flights was terrible this time because the main dish was identical for both dinner and breakfast and the appetiser comprised of a ration of saltine biscuits, assorted jam and meaningless mini paper cups and condiments. Movie selection was bland and I was disappointed that most of what was offered was already shown the previous month. TV screen was very dim and one of the earmuff covers for my headset disintegrated mid-flight. Seat could have been wider because the passenger next door could not keep their elbow and knee within their boundary given the 'shared' centre armrest.



Virgin Atlantic Airways Customer review :  7 February 2014 by Phillip Cook (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-LHR on VS004, 26th Jan. Excellent friendly check in process. Flight departed a tad late due to de-icing, frequent updating announcements by the skipper. Lovely quiet A330 seemingly new as everything was bright and clean. Crew were confident and professional, with smart new uniform on test. As a loyal BA customer this was my first venture with VA and as such was a pleasant surprise. I have minor health issue which the cabin crew were made aware of they could not have been more thoughtful and considerate. IFE is never a priority for me, but VA's was delight to explore, BA could learn much from it. Aircraft was about fifty percent capacity so those that wished could stretch out. Excellent food and cabin service. Stacked at LHR due to density and early arrival. I would certainly fly VA again.



Virgin Atlantic Airways Customer review :  5 February 2014 by S Morris (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to St Lucia in January premium economy out and upper class return. Online check in was very easy, but twilight bag drop at Gatwick not possible on arrival at 4.30pm and we had to queue for 1 hour to check our bags in, probably because they have reduced the twilight check in time from 2pm to 5pm and only 2 staff were on duty. The new 330 wide bodied aircraft is much more cramped in premium economy than the 747 when travelling in the bubble which was a joy. The aisles are narrow causing more disturbance to passengers and some people are allocated seats in 3s with the loss of privacy for couples. However, the lighting and the entertainment were a big improvement and the food was good so overall the PE experience was acceptable. The return in upper class was poor value. Similarly cramped compared with the jumbo and it is no longer feasible to share a meal with your partner as the aisles are too narrow. There is some personal privacy at night and the beds were OK although you are quite near to the seats opposite the herringbone pattern works. Service disturbs sleepers due to the narrow aisles as stewards constantly knock into feet or the ends of beds. During the day it would be impossible to talk to you partner unless you got up as the screens do not fold down, so you are very much in your own space which is probably good for business passengers. The upper class meal was truly dreadful. It was impossible to eat the steak so I exchanged it for chicken which was also dry and tough. The stewardess suggested the only decent meal was vegetarian and several people were sending their food back, but by that time I had lost interest. Why do they serve lumps of meat which have to be re-heated? Food was much nicer in PE. Overall the service in upper class has deteriorated with reduced costs evident and we were very disappointed.



Virgin Atlantic Airways Customer review :  3 February 2014 by L Jameson (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR-DEL, 20 Jan returning 30 Jan both times on Champagne Belle (A330-300), this aircraft is the best VS one I have travelled on with good seats and it seemed more leg room than usual. The cabin crew were superb providing me with braille safety cards (a first!). Two truly fantastic flights without the above and beyond we received.



Virgin Atlantic Airways Customer review :  3 February 2014 by Sidharth Sharma (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight VS355 from Mumbai to Heathrow on January 31, 2014. Baggage checking staff were very unfriendly. They kept chatting amongst themselves rather than speed up the process of checking in. They were rude because I had an extra bag, and the payment for the extra weight of the bag took 15 minutes. Boarding gate was changed 3 times and with no announcement of the same. A lot of passengers were seen rushing from gate to gate. At time of boarding, though the seat #s were announced, the lady checking the boarding pass was too busy talking on her cell phone to see whether the seat # announced was followed or not.



Virgin Atlantic Airways Customer review :  3 February 2014 by J Wyatt (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPT-LHR. Upper Class. The T3 Heathrow 'wing' is a fantastic perk and enabled us to step out of the car, get through check in and security and to the Clubhouse in under 10 minutes - a minor miracle at Heathrow! Clubhouse is as good as ever. A346 out was quite full. Food is as ordinary as ever, but I liked the choice of wines on offer. The 'bed' is ok. IFE has a wide range of things to watch or listen to although I went to sleep. Breakfast was horrid - but it always is on every airline. Staff all very nice and worked hard all through the flight. Return - the lounge in CPT isn't a Virgin lounge and is pretty rubbish. It also got full, although we had seats, some didn't. Return equipment was A343. Tablets handed out as there's no on-demand on the old VERA system. Didn't bother me as I slept for 10 hours. Overall, Virgin Upper still successfully manages to differentiate itself from other airlines quite well. Some elements of it though, are getting tired.



Virgin Atlantic Airways Customer review :  3 February 2014 by Gary Ho (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Tobago via St Lucia. Online check in was faultless. Boarding card sent electronically to iPhone Passbook successfully. Baggage drop was fast and efficient. No queue at all and friendly service. Boarding was fine and electronic boarding card on iPhone worked without any issues. Plane was a modern A330-300. Very nice mood lighting, comfortable seats, adequate leg room And good in flight entertainment. Departed pretty much on time. Drinks service with pretzels followed by lunch. Menu was distributed prior to lunch. Food was quite reasonable. Dessert was served separately which is a nice touch and tea/coffee followed. Ice cream was also served later on. Drinks were served throughout. Afternoon tea (sandwich) was served with tea/coffee before landing in st. Lucia. However, bar service was closed 2 hours before landing. Officially it should not close until 45 mins prior to landing. Stop off in St Lucia for 2 hours before departing for Tobago. Drinks were served during stop over. 30 min flight included drinks service and snack (crisps) before arriving slightly ahead of schedule in Tobago. Overall very good aircraft and pretty good service.



Virgin Atlantic Airways Customer review :  31 January 2014 by Steve Crocker (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Miami - London - Manchester in Upper Class. Having read previous reviews we were apprehensive as this was our first flight with Virgin, but our experience was mainly good. The lounge at Miami was grim, but once on board we found our seats comfortable when both seated and reclined. We were in the front cabin of the lower deck of a 747 which is quite wide and so did not suffer the problem of our feet being constantly knocked. However I would not have wanted to be in another cabin or aircraft as we could clearly see why many others complain about this problem. The food we had was good as was the red wine and the cabin crew were friendly and attentive and made and unmade our beds immediately on request. The video on demand did not look exciting but as we wanted to sleep this was not a problem to us. The arrivals lounge food and facilities at Heathrow were excellent. The Little Red connection to Manchester was nothing special but our luggage did arrive quickly so we can have no complaints about our experience, the Miami lounge apart. Virgin would not be our first choice for the future but equally we would use them again if appropriate.





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