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VIRGIN ATLANTIC AIRWAYS Customer Reviews and Passenger Trip Reports |
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VIRGIN ATLANTIC AIRWAYS customer review : 21 November 2009 by D Hobbs (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LGW-MCO-LGW. Not been moved to comment on this website before, but never had such an appalling
journey. Outbound delayed by 2.5 hours with no advance notification. Lounge at Gatwick closed;
alternative (the holiday lounge) has no internet connectivity. Stale sandwiches offered to
keep us going until lunch onboard. Inflight entertainment comes from very tired old VHS
players with the worst headphones ever. Not much in the way of apology. Return flight I was at
least notified by phone of a two hour delay (it was actually 2.5 hours). Lounge full to
bursting, and the only food available was shrink-wrapped gouda. Boarding completely chaotic.
Food largely inedible. Woken 90 minutes prior to landing whether you wanted to be or not.
Breakfast one tepid cup of tea. 10 minutes after the doors were opened Upper Class passengers
were still being kept on board while wheelchairs were organised. Completely unacceptable as a
business product in every single respect
VIRGIN ATLANTIC AIRWAYS customer review : 19 November 2009 by Robert Geddes (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Travelled recently to Barbados Upper Class - outward trip excellent, good cabin crew and food.
Trip back was a nightmare - crew awful, food even worse, service worse still. Soup served with
no spoon and cold main meal - chicken tough, cheese and biscuits never did arrive. Breakfast
of cornflakes served in a bowl with no milk - milk arrived, no sugar, no spoon. Then made a
big mistake ordered a bacon roll - this was two great big slices of Gammon in a stale roll.
What a shame that one trip could destroy ones opinion of an airline.
VIRGIN ATLANTIC AIRWAYS customer review : 18 November 2009 by Margaret Corless (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
MCO-MAN Premium Economy. A terrible experience. Downstairs section of PE in old 747 layout -
economy with a bit more room. One hour late in take off, cabin freezing cold for first two
hours, no priority baggage as advertised by Virgin, a roll wrapped in paper and cardboard cup
of coffee for breakfast. Terrible service from economy cabin FAs. Complained and Virgin not
interested. They seem quite happy that if you are seated in this section of PE in old aircraft
you do not get all the PE advertised services even though you pay for them. Very poor value
and Virgin Customer Service has gone right downhill. Likely to use BA for this route in the
future even though I am a Virgin silver card holder.
VIRGIN ATLANTIC AIRWAYS customer review : 15 November 2009 by J O'Dowd (Ireland)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Shanghai to Heathrow. Flight attendants not helpful, at back of plane and meals served to us
was what was left over, and no excuse given - this would not be a problem only for the bad
manners of the staff. Travelled with British Airways and they give better service. Virgin need
to teach stewards about customer service.
VIRGIN ATLANTIC AIRWAYS customer review : 15 November 2009 by Dave Wayne (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Manchester to Orlando in Upper Class. Outbound flight, staff doing their best - thoroughly
enjoyable 9 hours - plenty of good food and drink. Two weeks later the inbound flight was a
different story. Average lounge facilities at Orlando - no food available. Onboard one member
of staff was simply rude, ill suited to the job in our view. Flat bed didn't go flat and table
was prone to jamming. Complained officially and received no joy from Virgin.
VIRGIN ATLANTIC AIRWAYS customer review : 15 November 2009 by M Simons (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LHR-JNB Upper class. Boarded after most other pax and seated on upper deck in seat 2K.
Overhead not big enough to store a computer case. Slightly odd seats do not allow you to see
out of window. Cabin crew friendly and professional. Good choice of food, good choice of
films. Was offered sleeper suit but declined. Only problem with 2K is that it is by the
toilets at the front of the upper deck so for the final hour of the flight a queue of
passengers all waiting to change out of the sleep suits right in front of the seat. As the
seats are arranged in the fishbone layout spend the entire time facing people in pyjamas! The
mattress for the bed was pretty thin and the single pillow is laid on to a metal grille so not
overly comfortable. Landed half an hour early and bags off quick.
VIRGIN ATLANTIC AIRWAYS customer review : 15 November 2009 by Paul Reynolds (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
LGW-MBJ. We upgraded to Premium Economy and impressed with service and the crew friendly and
chatty. A lot of food available and frequent drinks runs. IFE was a bit of a let down as it
was the older Odyssey system and not on-demand. The overall experience was very good.
VIRGIN ATLANTIC AIRWAYS customer review : 8 November 2009 by P Chandler (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Miami from London on A340-600 on time, professional and organised crew, food was pretty good
for economy. Vport entertainment system good when working but did need a re-boot during the
flight - let down by the seat allocation request that was made when using the online check-in
service not being retained by the system. Return flight was not to the usual standard with
booked seat allocation once again being changed from window +2 next to a row of 3 in the
middle. Considering the booking was made in January with confirmed seat this did not get this
flight off to a good start. The crew were generally disorganised. Inedible food - this was a
night flight and crew did little to quieten down a drunk passenger who managed to keep most of
the rear cabin awake until others complained and they stopped serving her alcohol. If this
was my first flight with Virgin I doubt I would be coming back - but I hope it was a just a off day.
VIRGIN ATLANTIC AIRWAYS customer review : 5 November 2009 by B Andrews (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Booked LHR to Newark for wife's 40th. Arrived at airport to be told plane had "gone sick" so
smaller plane meant we could not go. Found out later this was rubbish as they had overbooked
on purpose. Put on Washington connecting flight next day. Very disappointed in the staff at
airport as we were told we had to get boarding passes next day and no guarantee of flight, but
fellow passengers as different desk were given them! Got compensation and hotel at LHR, but
Virgin need to understand the emotional stress of this - we lost a day of our short break, had
to cancel or re-book activities I had planned, some fellow passengers in tears as they only
ended up with 1 day in NYC. Basically I was sold 2 seats on aircraft that didn't exist!
VIRGIN ATLANTIC AIRWAYS customer review : 5 November 2009 by Phil Gwin (Australia)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
LHR to SYD. Not the airline I used to travel within in the past. I just returned from the UK
in Premium Economy. Seats now seem older some appeared to require fixing one was stuck
together with tape. The crew are there usual happy selves. Virgin Atlantic promote Premium
Economy has its own staff, I doubt that to be true as the service is not quite as good. Dinner
served was good but breakfast left a lot to be desired. Not sure if I will use them again even
though I have over 130k flying points still with them.
VIRGIN ATLANTIC AIRWAYS customer review : 4 November 2009 by Louise Brant (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LGW-LAS-LGW. Checked in online, bag drop fairly quick. I travelled with 3 friends and we sat
in the middle 4 in row 35. No major problems apart from the running out of booze fairly early
due to everybody drinking as much as they could. Staff ok, entertainment system good. Return
flight awful. We arrived at the airport and were told there was an hour delay. By the time we
boarded we were 2 hours late. At no point during the flight was there any kind of apology or
explanation. Food ok but they didn't clear up for 1.5 hours. During the entire flight drinks
were only offered once. My companions screen kept freezing and after 4.5 hours he was given a
dvd player but only one dvd to watch. Will be looking elsewhere for flights to the US from now
on.
VIRGIN ATLANTIC AIRWAYS customer review : 4 November 2009 by O Dehinbo (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LHR-Dubai flight was good, crew polite, food above average and entertainment was good. However
the leg room was almost non existent and very uncomfortable. The return flight was not
exceptional. One of the crew was rude, toilet was out of service resulting in a long queue
and people trying to use the other toilet in premium economy being told off, as if they were
in primary school.
VIRGIN ATLANTIC AIRWAYS customer review : 4 November 2009 by B Baltezore (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Premium Economy |
LAX-LHR return Premium Economy. Outbound flight left at 21:00 and dinner served right away.
Food OK but had difficulty getting a second glass of wine after dinner. I asked twice,
eventually just pulled the curtain open and interrupted the FA's. Right after dinner the
lights were turned off and FA's disappeared until 2 hours before landing. When I awoke from my
sleep my dirty glassware was still on the tray! Overall an OK experience but the additional
fare was just for a little more space, service no better than economy. Return to LAX was a
daytime flight and better overall. It was Halloween and the crew dressed up, a fun touch.
VIRGIN ATLANTIC AIRWAYS customer review : 4 November 2009 by N Jones (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LHR-JFK return. We checked in using the online service 24hrs prior to the flight which I can
highly recommend. Past experience when pre-allocating seats does not guarantee seats on
arrival at check in. Fast bag drop but we were one of the first flights out for the day, fast
track security excellent and in 5 mins were in the main lounge. Once the clubhouse opened at
7pm we took advantage of the pre-booked Cowshed facilities. Food even in upper class was not
great, crew fantastic. Vport system needed to be rebooted a few times on return flight which
from reading other reviews is becoming increasingly common for Virgin. I suggest bringing a
good book or magazines just in case.
VIRGIN ATLANTIC AIRWAYS customer review : 26 October 2009 by Beverly Neale (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Outbound to SFO we struggled with the automated check in machines at Heathrow but assistance
from Virgin ground staff excellent . Onboard the aircraft, we were pleased with our seating
(admittedly, had we been one of the unfortunate customers seated in the middle 2 seats of the
4 row, we may have thought differently). The cabin crew worked hard and were pleasant &
helpful. Food/drinks plentiful and no problems with the onboard entertainment. Our return
journey from New York, so the flight time was only about 6.5 hours, and we couldn't fault anything.
VIRGIN ATLANTIC AIRWAYS customer review : 24 October 2009 by G Workman (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Customer care standards very much declined. Have travelled several times in the past with
Virgin and always been happy - professional friendly crew. Not this year, online check in a
complete waste of time at Heathrow. Got to bag drop, a huge queue with an hour wait - we were
told that all online check in does is allocate a seat which they can change again? Very, very
cramped seats, entertainment units breaking down, awful food, dirty loos. On return flight
from Las Vegas, we were told no after dinner drinks as they were expecting turbulence! If it
happened we hardly felt it - 12 hours when we were next offered a drink, at breakfast! We
expected better from Virgin, very disappointed.
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