Virgin Atlantic Airways Passenger Reviews and Customer Trip Reports   Virgin Atlantic Airways   741 reviews an official 4-Star Airline   Add your Virgin Atlantic Review   Virgin Atlantic detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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VIRGIN ATLANTIC AIRWAYS customer review :  30 July 2010 by Louise Inder   (UK)

Travelled twice to Florida with Virgin. What is the point of choosing your seats when Virgin change them - this happened on 2 out of the 4 sectors. Planes seems shabby inside but my main complaint is the seat back pockets. On each flight there has only been 1 flight entertainment magazine in our row so have to share it out - fine if you know the people sitting by you! Also, the inflight magazine with duty free etc has been missing so although the crew refer to this before the duty free service, it is pointless for the majority of the passengers who don't have the magazine. Virgin think they have the monopoly and their standards are slipping.

VIRGIN ATLANTIC AIRWAYS customer review :  30 July 2010 by G Clifton   (New Zealand)

London Heathrow to Shanghai, A340-600. Overall the journey was pleasant, no real complaints. Service good, food was okay. IFE very good, would be better if it was gate to gate. They looked after our kids well (aged 3 and 6) the kids pack is far better than Air New Zealand.

VIRGIN ATLANTIC AIRWAYS customer review :  30 July 2010 by Niels Karstensen   (Denmark)

Upper Class LHR-IAD, JFK-LHR. Very good service, good seats and everything you need on the flights. The food could be better on the outbound flight from LHR. The Clubhouse in LHR is outstanding!

VIRGIN ATLANTIC AIRWAYS customer review :  25 July 2010 by C O'Neill   (UK)

London Gatwick to Barbados return. I was looking forward to flying with Virgin Atlantic but was disappointed. I have never been on a more cramped aeroplane with so little leg room and narrow seats. When the lady in front reclined her seat I had no room to move. The economy cabin on my return flight was shabby, we received our meal and one drink of our choice immediately after take off and then nothing until a bacon roll and cup of tea 1.30mins out of Gatwick, never been on an 8 hour flight when some juice and water was not on offer at least once more during a trip. Would not choose to travel with Virgin Atlantic again over priced and truly disappointing.

VIRGIN ATLANTIC AIRWAYS customer review :  25 July 2010 by J Grove   (Australia)

Sydney to Hong Kong and return. While the outbound trip wasn't much to write about the return trip was terrible. We heard that economy being described as zoo class and it was. The staff were only concerned with getting everything done as quickly as possible: no pre dinner drink, and water offered once during the trip. I know they have to cut costs but that is ridiculous - breakfast was a roll and a cup of undrinkable coffee. This was our first and last trip with Virgin Atlantic. Its a shame because Virgin Blue in Australia is a well run airline, Virgin Atlantic puts the brand to shame.

VIRGIN ATLANTIC AIRWAYS customer review :  24 July 2010 by N Fenn   (UK)

LGW-MCO-LGW, B747-400. Onboard the aircraft looked dated but not untidy. The food was fine, drinks were few and far between. Cans of drink were the small cans so didn't exactly quench the first for long. I found the seat comfortable and spacious.

VIRGIN ATLANTIC AIRWAYS customer review :  24 July 2010 by T Patrick   (Hong Kong)

Miami-London premium Economy. Much better return, crew helpful, cabin half empty. Seat fine, menu and meal pretty good, AVOD good. Check in fast and friendly. Toilets still in economy section - an improvement would be to have separate ones.

VIRGIN ATLANTIC AIRWAYS customer review :  20 July 2010 by J Livingston   (UK)

LHR-PVG. Delayed 5.5 hours due to schedule change. Dated, broken, and dirty premium economy cabin. Would never pay for premium economy unless its in the front row with extra leg room. Seats in other rows may be wider compared to economy, but can't see that they've got more leg room than economy seats. The back support control did not work in my seat. Food was edible but expected it to be better being in premium economy. Only 2 toilets in the cabin with passenger from upper class and economy coming in to use them without being challenged by the crew. Choice of movies and music was very disappointing. Overall, poor experience with Virgin from booking to the actual flight. Will not use them again.

VIRGIN ATLANTIC AIRWAYS customer review :  17 July 2010 by Cecilia Durrand   (UK)

LHR-JFK. Disappointed is the only word I can use to sum up my experience. I bought an exit seat for an extra £50 - huge mistake. I have never encountered such narrow seats. Being an exit row seat the sides of the seat couldn't move. The plane looked very tired and tatty and quite unclean. The girl next to me had constant problems with the IFE and all of us struggled to get the IFE to be bright enough. The first meal was pleasant enough but before landing we were offered the choice of brownie or a cookie. We were offered drinks three times which was not enough (we had a 2.5 hr delay sitting on the tarmac). The cabin crew were pleasant enough but did not display professionalism of other long-haul carriers I had flown with. They were quite content on looking after themselves first - especially during the delay where they happily drank and ate in front of the passengers. They were a little too relaxed about the service for my liking. I won't be flying with them again (except on the return flight!).

VIRGIN ATLANTIC AIRWAYS customer review :  17 July 2010 by Simon Matthews   (UK)

LGW To Havana return. Plane out old and tired and IFE was a joke. Late departing by over 2 hours. Plane home late by over 2 hours and IFE took 3 hours to start. Poor choice of food and FAs were curt to say the least.

VIRGIN ATLANTIC AIRWAYS customer review :  17 July 2010 by Tom Obokata   (UK)

LHR-NRT-LHR Upper Class. Check in was hassle free with a dedicated desk and a security lane, in the Clubhouse within 10 minutes. Clubhouse fantastic, lots of food and drinks and staff were professional. Onboard service good as well. Champagne offered, amenity kit and sleeper suits. The only downside was food - not as good as competitors - the on-board bar service made up for it. The full flat bed)was great and able to sleep comfortably. In terms of IFE, no AVOD on LHR-NRT route due to a change of aircraft at the last minute, but it was available on NRT-LHR route.

VIRGIN ATLANTIC AIRWAYS customer review :  8 July 2010 by K Jones   (UK)

LGW-LAS-LGW. Outbound flight a lot better than inbound, that's not saying the outbound was good. Plane was looking very tired, ripped seat,s IFE was terrible and kept freezing. Plane food is plane food so not much to say, however the flight attendants could seem a bit more interested in you. Return flight terrible. Crew were a staff member down and this seemed to annoy them as they had more work to do. Threw meals at you and didn't seem bothered about any problems anyone had. IFE again froze and seats are so very uncomfortable and little reclin. If your flying to Vegas, go with BA there about the same price and I'm sure they will be better.