Virgin Atlantic Airways Passenger Reviews and Customer Trip Reports   Virgin Atlantic Airways   660 reviews an official 4-Star Airline   Add your Virgin Atlantic Review   Virgin Atlantic detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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VIRGIN ATLANTIC AIRWAYS customer review :  11 March 2010 by G Boothman   (UK)

LGW-HAV return in economy, 747-400 Poor comfort and legroom. Check in at LGW good, slight delay on flight and staff initially attentive with meal and drinks but went downhill as no drinks offered after 1st meal. Snacks very poor quality and drinks later in flight. Seatback video but if you miss the start of film then tough. Return was the same but even worse meals, snacks and drinks. Breakfast consisted of cheese and ham wrap with a bun and drink followed 25 minutes later. They had no fruit juice, just water, tea or coffee. Staff stated Virgin were cutting back due to recession. Very poor and the only other good point besides the initial checkin was the flights were close to being on time.

VIRGIN ATLANTIC AIRWAYS customer review :  9 March 2010 by M Whitaker   (UK)

Very disappointing flights Heathrow to Cape Town return. Staff dismissive and stressed, food poor and it took 40 mins for them to collect empty tray. Very uncomfortable with little leg room - food and wine of poor quality. On return flight one member of the crew was standing by exit door and combed her hair in full view of passengers whilst remainder of staff were obviously enjoying a private joke and completely ignored the passengers disembarking. I was disappointed with the professionalism of the staff as on previous flights with Virgin I have been impressed - what has happened to customer care.

VIRGIN ATLANTIC AIRWAYS customer review :  9 March 2010 by P Charles   (UK)

Upper Class LON-LAX. Cabin crew nice, seating good, food lousy. If this was the food on upper class can't imagine what it would be like on economy. The food was just a rather poor microwaved dinner. I chose Thai Chicken curry, it was very, very poor. I find Virgin very stingy with their food I have been travelling first class on the trains with them and over the years the food has got worse and worse, and less of it.

VIRGIN ATLANTIC AIRWAYS customer review :  5 March 2010 by S Cookson   (UK)

LHR-IAD. Two adults with an 11 month old baby, taking advantage of the price sale that Virgin had at the start of the year. Really good experience overall. We had the bulkhead seats and the cabin and ground crews were attentive and friendly. Leather seats comfortable and meal/drinks were good - although pre-landing breakfast/meal is literally a drink and a biscuit/muffin. The experience was made better by the flight being less than half full there and back.

VIRGIN ATLANTIC AIRWAYS customer review :  3 March 2010 by D White   (UK)

LGW-MBJ Economy class. Checked in Twilight night before. They took my mobile number and repeated it, but I got no info in the morning when we all turned up for the 11:15 flight which was delayed by three hours. Staff wore plastic smiles all the way through but were not very motivated for service. Across the 10 seat row, two seats had faulty reclining, and three tray tables were faulty. Arrival 3 hrs late in MBJ. Entertainment system had 12 films which all started at same time. No chance for real film on demand. Quality intermittent. Return MBJ-LGW. Economy Class. Flight delayed 2hrs due to late inbound - across the 10 seat row this time one seat had faulty reclining, and two tray tables were so faulty that they couldn't keep drinks straight. Cabin staff were stern and stand-offish claiming more attention to seat belt usage than ensuring passenger comfort.

VIRGIN ATLANTIC AIRWAYS customer review :  1 March 2010 by P Eden   (UK)

San Francisco to Heathrow 25th February. Seats relatively hard and not very comfortable for an overnight flight. Warned before take off that entertainment system was malfunctioning. All films started at same time so beginnings were regularly missed. Hot water boilers stopped working so many passengers went without tea or coffee at breakfast. Food was very poor. Have always flown with Virgin Atlantic previously when offered choice. Not likely to again.

VIRGIN ATLANTIC AIRWAYS customer review :  1 March 2010 by A Shackell   (UK)

LHR-DXB return, Upper class outbound. Being honest didn't think it was that great, nice staff but being a night flight very much put you to bed and forget about you, suit some but not others. Cabin became very hot and stuffy, the herringbone seating arrangement seems like you look up and seem to look right at someone. Food okay but not great. Don't think would use Upper Class on Virgin again. Inbound Premium Economy - very good for a day flight, good seat, food and cabin staff. My only moan about this leg was the child from hell 2 rows in front, staff more than patient, Senior cabin manager spoke to parent more than twice but didn't seem to make much difference.

VIRGIN ATLANTIC AIRWAYS customer review :  28 February 2010 by J Richy   (UK)

I flew with Virgin to Barbados. At the airport bought upgrades at half price - wasn't worth the extra. Seats were marginally wider with a little more leg room, food was dreadful, the wine was nice. Staff okay, entertainment was okay - I was looking forward to seeing a film on my return journey, but the return programme didn't relate to what was shown. On our return we could not upgrade but were offered extra leg room at £60 each - when my husband looked at the check in seating plan the extra legroom would have been an inch - what a rip off! The extra leg room on Virgin is hopeless, seats by the exits usually have people gathering on long flights and chatting when you are trying to sleep and taking up the room where you could stretch your legs, the bulkhead seats usually have the carrycots and other leg room seats are by the loo or the galley.

VIRGIN ATLANTIC AIRWAYS customer review :  27 February 2010 by F Meehan   (UK)

HKG-LHR, flight was overbooked and what looked like off duty flight crew were shunted up into Upper class. Service was okay with local FA offering a half hearted Asian spirit to the service, but much better than their Shanghai service which is bad nowadays. Have recently tried to get on the same flight or to SHA and found to my horror that premium has accelerated in price from 900 round trip to about 2400 GBP. You can go business with most carriers for 1600 to 2400. What is VS thinking about nowadays? Now booking with LH/TG and Asiana and so far a great experience.

VIRGIN ATLANTIC AIRWAYS customer review :  24 February 2010 by J Berry   (UK)

I have just returned from a trip to Orlando from Manchester flying premium economy. The priority boarding and disembarking was a godsend - particularly entering the US . The wait at immigration is bad enough when you are first in the queue. The seats were bigger than economy, cabin was quieter and service better. As a family of five it meant the children were able to sleep. We were upstairs which I suspect was quieter than the premium economy seats downstairs. It was my first experience of travelling with Virgin and with the exception of the very unfriendly online check in (esp for parties more than 4) which continually crashed when we tried to do it for the return journey, it was a very positive one.

VIRGIN ATLANTIC AIRWAYS customer review :  24 February 2010 by A Gaddal   (UK)

LGW to LAS in premium economy, LAS to LGW economy. outward journey used the twilight check in very useful. Cabin of B747 jwas dated but clean, seat comfortable and good storage space in overhead bins and also beside seat. FA attentive and good service, return flight economy again used the remote baggage drop facility which gave us few more hours for shopping. Aircraft was full, we got the seats we booked online - very uncomfortable, very narrow and would only recline about 2 inches. Food was as good as to be expected, no AVOD here.